Connectivity issues - Gamepanel (Resolved)
  • Priority - High
  • Affecting System - Control-panel (TCAdmin2)
  • Dear clients,

     

    We are currently experiencing connectivity issues towards our game-panel, you may have issues accessing it at current. Your services will remain online if they were started beforehand. Our technical team is currently investigating the underlying cause and will have it fixed as soon as possible. Updates to follow here.

    Update 11:20 - Issue confirmed to be intermittent connectivity loss in certain parts of the network in our Stockholm datacenter, technicians are investigating.

    Update 11:27 - Technicians have narrowed down the issue to a switch pair. Repairs are underway.

    Update 11:39 - A reboot of the switch pair will be performed, all connectivity to the control-panel & cPanel for EU websites will be dropped for a short while. Your services will remain online.

    Update 11:45 - The reboot has been performed and full connectivity has been restored, technicians will continue to monitor the situation.

    Update 11:53 - Marked resolved.

  • Date - 2018/05/24 10:50
  • Last Updated - 2018/05/24 11:54
Power maintenance - Chicago (Resolved)
  • Priority - High
  • Affecting Other - Select servers hosted in Chicago
  • Dear clients,

    Our data center in Chicago will be performing maintenance to their power units due to failing hardware which may result in service downtime.

    The maintenance will be carried out during the following hours:

    April 27, 2018 between 01:00 AM and 02:00 AM CDT

    We expect no downtime past 02:00 AM.

    The following IP ranges are the affected services that may experience service downtime:

    192.210.136.250 - 192.210.136.254
    192.210.236.10 - 192.210.236.24
    192.210.236.115 - 192.210.236.123
    192.210.236.34 - 192.210.236.42
    192.210.236.50 - 192.210.236.58
    198.144.183.130 - 198.144.183.138
    198.144.183.50 - 198.144.183.58
    198.144.183.66 - 198.144.183.74
    198.144.183.82 - 198.144.183.90
    198.23.145.154 - 198.23.145.158


    We thank you for your comprehension and patience in this matter.

  • Date - 2018/04/27 01:00 - 2018/05/22 11:10
  • Last Updated - 2018/04/26 04:49
Game-panel - Connectivity issues (Resolved)
  • Priority - High
  • Affecting System - TCAdmin control-panel
  • Dear clients,

     

    We are currently experiencing connectivity issues towards our game-panel, you may have issues accessing it at current. Your services will remain online if they were started beforehand. Our technical team is currently investigating the underlying cause and will have it fixed as soon as possible. Updates to follow here.

     
    Update 11:47 - Issue has been found to be related to a small portion of routers in our Stockholm datacenter, which is affecting connectivity for the master control-panel node. Troubleshooting is on-going.

    Update 11:57 - Connectivity has been restored to the routers and full functionality of the control-panel is returned. We will continue to monitor the situation further.

    Update 12:06 - Connectivity was once again lost, troubleshooting continues. Updates to follow.

    Update 12:46 - Connectivity restored again, monitoring continues.

    Update 12:58 - Marked as resolved.

  • Date - 2018/04/24 11:41
  • Last Updated - 2018/04/24 12:58
Network Issues - The Netherlands (Resolved)
  • Priority - Critical
  • Affecting Other - Servers hosted in the Netherlands
  • UPDATE: The issue has been resolved and services should be back online. If you are still seeing issues, please submit a support ticket with us!

    Dear clients,

     

    We are currently experiencing connectivity issues towards our Netherlands location, if your server is hosted in the region you may experience your server being unreachable. We are investigating the underlying cause of this and will have it resolved as soon as possible. 

     

    We will be updating this post as soon as we have more information available - if you have a ticket submitted this will be updated as soon as the issue has been fixed.

  • Date - 2018/04/23 16:10
  • Last Updated - 2018/04/24 03:53
Client area - Scheduled downtime (Resolved)
  • Priority - Medium
  • Affecting Other - Client/Billing area
  • Dear clients.

    As part of our commitment to continually improve the level of service Fragnet provides, we would like to inform you about the upcoming maintenance on our client/billing area (clients.fragnet.net), this is done to further secure the environment, ensure redundancy & compliance in accordance with upcoming GDPR.

    On the 23rd of April between 07:00 AM and 13:00 PM (CEST) we will be performing maintenance on the client/billing area, during this maintenance window you may experience the client area being temporarily unavailable.

    This will not impact your services, the control-panel will remain fully accessible throughout this maintenance. You will however not be able to login to your client area until the maintenance is completed.

     

    Startdate: April 23rd, 2018 07:00:00 (CEST)
    Enddate: April 23rd, 2018 13:00:00 (CEST)

    We appreciate your patience, if you have any questions regarding this feel free to contact our support department.

    Regards,

    The Fragnet team.

  • Date - 2018/04/23 07:00 - 2018/04/23 13:00
  • Last Updated - 2018/04/23 13:51
Network issues - Finland (Resolved)
  • Priority - Critical
  • Affecting Other - Servers hosted in Finland
  • Dear clients,

     

    We are currently experiencing connectivity issues towards one of our machines in Finland, if your server is hosted in the region you may experience lag and potential disruption of service. We are investigating the underlying cause of this and will have it resolved as soon as possible. 

    Affected IPs:

    185.36.151.18
    185.36.151.19
    185.36.151.20
    185.36.151.21
    185.36.151.22
    185.36.151.23
    185.36.151.24
    185.36.151.25
    185.36.151.26
    185.36.151.27
    185.36.151.28
    185.36.151.29

    We will be updating this post as soon as we have more information available - if you have a ticket submitted this will be updated as soon as the issue has been fixed.

    Thank you for your patience.

     

    * Issue has been resolved and connectivity has been fully restored. Thank you for your patience.

     

  • Date - 2018/04/10 15:00
  • Last Updated - 2018/04/11 10:09
Teamspeak server maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - Teamspeak services
  • Dear clients,

    On Monday the 26th of March starting at 08:00 AM (CEST) we will be performing maintenance on our Teamspeak servers, the goal is to perform clean-up tasks and ensure the latest updates are applied.

    During the service window you can expect a 1-2 minute downtime at most.

    Thank you for your comprehension, if you have any questions or concerns in regards to this please contact our support department by opening a ticket.

     

    08:05 - The maintenance has started and is currently underway.

    10:01 - The maintenance is still on-going and we are applying updates to the last few nodes.

    11:10 - All servers updated apart from a few located in Dallas. Working on those at the moment.

    11:27 - All servers updated and online, maintenance completed.

     

  • Date - 2018/03/26 08:00 - 2018/03/26 11:00
  • Last Updated - 2018/03/26 11:26
Network issues - Australia (Resolved)
  • Priority - Critical
  • Affecting Other - Servers hosted in Australia
  • Dear clients,

     

    We are currently experiencing packet loss towards one of our machines in Australia, if your server is hosted in the region you may experience lag and potential disruption of service. We are investigating the underlying cause of this and will have it resolved as soon as possible. 

    We will be updating this post as soon as we have more information available - if you have a ticket submitted this will be updated as soon as the issue has been fixed.

    Thank you for your patience.

     

    2017/11/28, 15:25 PM (CET) - Connectivity has been restored to all services, we'll continue investigating to ensure this does not happen again.

     

    2017/11/28, 16:17 PM (CET) - Marking as resolved, will continue monitoring.

  • Date - 2017/11/28 12:15
  • Last Updated - 2017/11/28 16:18
Power maintenance - Denmark (Resolved)
  • Priority - High
  • Affecting Other - Servers hosted in Denmark
  • Dear clients,

    Our datacenter in Denmark will be performing maintenance to their power units which may result in service downtime between the specified hours.
    The maintenance will be carried out during the following hours:
    09:00 AM until 14:00 PM CET.

    We expect no downtime past 14:00 PM.

    We thank you for your comprehension and patience in this matter.

     

    UPDATE 15:06 - The maintenance is completed. If you're experiencing any issues with your server feel free to submit a ticket to our support department.

  • Date - 2017/10/11 09:00 - 2017/10/11 14:00
  • Last Updated - 2017/10/11 15:06
Emergency power maintenance - Denmark (Resolved)
  • Priority - Critical
  • Affecting Other - Servers hosted in Denmark
  • Dear clients, 

    Our Datacenter in Denmark will be performing maintenance to their power units which will unfortunately result in about 1 hour of downtime.
    The maintenance will be carried out during the following hours:
    09:00 AM until 10:00 AM CET . 

     
    We apologize for any inconvenience caused by this and appreciate your understanding in this matter.
     
    UPDATE - The maintenance is now completed, services will be coming back online shortly.

  • Date - 2017/09/20 09:00 - 2017/09/20 12:05
  • Last Updated - 2017/09/20 12:05
Network issues in Australia (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    Due to an IP transit issue, the network in Australia is currently offline and we are working with the datacenter to resolve this issue.

    We will be updating this post when we have more information available.

    If you also have a ticket submitted we will update it once we have a resolution in place.

     

    2017/09/12, 11:39 AM (CEST) - Connectivity has been restored to most machines, we're working on getting services back online. The majority of servers should come back up in the next hour.

     

    2017/09/12, 13:43 AM (CEST) - The majority of the services are back online. We're still working on bringing up the last ones.

  • Date - 2017/09/11 00:44 - 2017/09/20 08:59
  • Last Updated - 2017/09/12 13:44
Network Maintenance - Los Angeles (Resolved)
  • Priority - High
  • Affecting Other - Servers hosted in Los Angeles
  • As part of our commitment to continually improve the level of service Fragnet provides, we want to inform you about the upcoming maintenance on our network infrastructure.

    On the 31st of July 2017, between 16:00 and 18:30 CEST, we will be performing essential network maintenance on our infrastructure in Los Angeles. During this maintenance you may see some brief connection interruptions.

    Startdate: July 31, 2017 16:00:00 (CEST)
    Enddate:  July 31, 2017 18:30:00 (CEST)

     

    We apologize for any inconvenience caused by this and appreciate your patience!

     

    Regards,

    The Fragnet Team

  • Date - 2017/07/31 16:00 - 2017/07/31 18:30
  • Last Updated - 2017/07/31 16:31
Infrastructure Maintenance - Norway (Resolved)
  • Priority - High
  • Affecting Other - Servers hosted in Norway
  • As part of our commitment to continually improve the level of service Fragnet provides, we want to inform you about the upcoming maintenance on our infrastructure.

    On the 31st of May 2017, between 06:00 and 08:00 CEST, we will be performing essential maintenance on our infrastructure in Norway. During this maintenance all services in Oslo will be offline until it has been completed.

    Startdate: May 31, 2017 06:00:00 (CEST)
    Enddate:   May 31, 2017 08:00:00 (CEST)

     

    We apologise for the inconvenience caused by this and appreciate your patience!

     

    Regards,

    The Fragnet Team

  • Date - 2017/05/31 06:00 - 2017/05/31 08:36
  • Last Updated - 2017/05/29 20:04
Sydney, AU - Hardware Failure (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    As of this morning, we were notified of a hardware failure on one of our machines in the Sydney, Australia location. Our system engineers are actively investigating this incident and plan to have the faulty hardware replaced as quickly as possible. We sincerely apologize for the disruption of service caused by this matter and are treating it with a sense of urgency to minimize the impact on affected clients.

     

    IP Addresses Affected:

    27.50.71.245
    27.50.71.253
    27.50.71.254
    27.50.71.246
    27.50.71.251
    27.50.71.252

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk during this time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2017/04/27 18:35 - 2017/05/02 13:16
  • Last Updated - 2017/04/27 18:41
Network Maintenance - Netherlands (Resolved)
  • Priority - High
  • Affecting Other - Servers hosted in the Netherlands
  • As part of our commitment to continually improve the level of service Fragnet provides, we want to inform you about the upcoming maintenance on our network infrastructure.

    On the 9th of May 2017, between 05:00 and 09:00 CEST, we will be performing essential network maintenance on our infrastructure in the Netherlands. During this maintenance your network connection might experience higher latency or packet loss.

    Startdate: May 9, 2017 05:00:00 (CEST)
    Enddate:   May 9, 2017 09:00:00 (CEST)

     

    We apologies for the inconvenience caused by this and appreciate your patience!

     

    Regards,

    The Fragnet Team

     

     

  • Date - 2017/05/09 05:00 - 2017/05/25 18:00
  • Last Updated - 2017/04/25 15:48
Emergency power maintenance - UK (Resolved)
  • Priority - Critical
  • Affecting Other - Servers hosted in the UK
  • Dear clients, 

    Our Datacenter in London will be performing maintenance to their power units which will unfortunately result in 2 hours of downtime.
    The maintenance will be carried out during the following hours:
    09:00 AM until 11:00 AM CET . 

     
    We apologize for any inconvenience caused by this and appreciate your understanding in this matter. 
     
     
    UPDATE --- 11:20 AM CET ---
     
    Machines are now being powered on, and everything should be online within the next ~15 minutes

  • Date - 2017/02/11 09:00 - 2017/02/11 11:00
  • Last Updated - 2017/02/11 12:04
Game Panel Update - Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - TCAdmin V2
  • Dear clients,

     

    On Saturday at 01:00 AM CET we will be taking the game panel offline in order to install new features. We expect this procedure to take about an hour.

    The update includes a lot of bug fixes along with new features such as a way to schedule Steam updates and have them execute only if there is an update available (therefore preventing the server from being restarted).

    We apologies for the inconvenience caused by this and appreciate your patience!

     

    Regards,

    The Fragnet Team

  • Date - 2017/01/21 01:00 - 2017/01/21 16:22
  • Last Updated - 2017/01/20 16:53
Buffalo, NY - Scheduled maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    On Thursday, January 12th at 6 AM EST/12 PM CET, our Buffalo data center will be upgrading power equipment to ensure power stability and output across all Buffalo machines. This should only take around 15 minutes and your Buffalo server may experience a temporary outage during this time. Once completed, the machines and servers will be brought back online restoring functionality.

    Start: 6:00 AM EST/12:00 PM CET
    End: 6:15 AM EST/12:15 PM CET

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Thank you,
    Fragnet Operations Team

  • Date - 2017/01/12 12:00 - 2017/01/14 15:47
  • Last Updated - 2017/01/12 04:21
Stockholm, SE - Network Outage & Maintena (Resolved)
  • Priority - Critical
  • As of this morning, our datacenter in Stockholm, Sweden has experienced an extended network outage. Unfortunately due to several of our primary systems being hosted from in this facility, there have been unexpected service interruptions over the past several hours. We have been informed this was the result of malfunctioning firmware installed on the core networking hardware, in which the residual effects have impacted any hosted solutions.

    The on-site network team has since restored the network, resolving the disruptions that were taking place. As such, all web based interfaces should now be working again as expected, including the Billing/Support Panel, Game/Voice Panel and so fourth. Please note however that due to the aforementioned problems this morning, several hosting machines are still currently offline pending reactivation. Our technicians are working as quickly as possible to ensure connectivity is restored, where we appreciate your patience during this time.

    As of tomorrow, January 12th at 03:00 GMT+1, the datacenter will be performing a brief maintenance session, implementing several changes to our network switches. The estimated time of completion is 15 minutes, lasting no longer than 04:00 GMT+1. Please note that during this time, we do expect all services hosted in Stockholm, SE to become unavailable. After the maintenance is completed, we expect any existing stability issues to be corrected.

    Scheduled Date: 1/12/2017

    Scheduled Time: 03:00 GMT+1
    Scheduled End: 04:00 GMT+1

    We do sincerely apologize for any inconvenience that has resulted and will proceed accordingly, taking the necessary measures to guarantee our networks remain online and operational. If you do have any questions, comments or concerns, we of course invite you to contact us via the Support Desk at https://clients.fragnet.net

    Regards,
    The Fragnet Team

  • Date - 2017/01/11 17:33 - 2017/01/14 15:46
  • Last Updated - 2017/01/11 17:41
Atlanta Network Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Atlanta Data Center
  • [UPDATE] Maintenance has started and is ongoing.

    We are performing network maintenance in our Atlanta data center starting at 7:00 PM EST on Wednesday, December 21, 2016. Customers may experience service outages during this maintenance window. 


    The scope of the maintenance entails performing upgrades to our edge equipment for additional redundancy and stability.

    Time Frame
    Start Time: 12-21-2016 7:00 PM EST
    End Time: 12-22-2016 3:00 AM EST

    We apologize for any inconvenience caused by this and appreciate your understanding while this is ongoing. If you have any questions or concerns, feel free to contact our support department by opening a support ticket.




  • Date - 2016/12/21 16:00 - 2016/12/22 08:25
  • Last Updated - 2016/12/22 02:00
Game Panel - Scheduled Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Following up on the recent downtime events with the game panel located at http://gamepanel.fragnet.net , we will be taking down the panel for about 2-3 hours in order to migrate it to another hosting platform.

    During this time, only the game panel will be unavailable, however your server will still be up and running. If you would like to restart/stop/start your server, feel free to open a support ticket and we will do it for you right away.

    We appriciate your understanding towards this matter!


    Scheduled Downtime window:

    Tuesday 8th of November

    Starting: 10:00 AM CET

    Ending: 15:30 AM CET

  • Date - 2016/11/08 10:00 - 2016/11/08 15:41
  • Last Updated - 2016/11/08 14:48
Control Panel Outage (Resolved)
  • Priority - Critical
  • Affecting Server - TCAdmin V2
  • The control-panel is back online.  We're monitoring the situation to make sure it does not happen again.

     

    -------------------------------------------

     

    Dear clients,

     

    We are currently experiencing several unexpected issues with the Control Panel service located at http://gamepanel.fragnet.net following a short maintenance to increase loading-speeds.

     

    We do apologize for any inconvenience this has caused and expect to have this matter resolved as soon as possible. Our technicians are currently investigating the problems reported. We appreciate your patience with us during this time and will do our best to minimize the duration of this event.

    Regards,
    The Fragnet Team

  • Date - 2016/10/31 16:34 - 2016/11/01 16:54
  • Last Updated - 2016/10/31 18:03
Mail Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    We are currently seeing issues with our support mail address (support@fragnet.net) where emails are not being received/sent and we are looking further into this matter right now.

  • Date - 2016/10/30 10:06 - 2016/11/01 16:55
  • Last Updated - 2016/10/30 10:06
Oslo, Norway - Datacenter Migration (Resolved)
  • Priority - Critical
  • Affecting Other - All servers in Norway
  • UPDATE 13:05 

    Servers are now moved to the new datacenter and everything should be back online.

    Please open a support ticket if you are experiencing issues when connecting to your server.

    ____________________________________________

    Dear Clients,


    On Monday, the 17th of October, we will begin migrations in Oslo (Norway), where our equipment will be relocated to a new hosting facility.
    Due to the continued growth of our business, our needs have vastly increased since this location was initially established, where the currently datacenter is no longer able to adequately meet our ever increasing demands.


    During the transition, vast improvements will be made to the network, providing our clientele with superior service quality through optimized routes, enhanced security protocols and robust infrastructure upgrades.

    We will do our absolute best to ensure this process is as seamless as possible, the satisfaction of every client is our utmost priority.

    We sincerely appreciate your understanding and invite you to contact us if you have any questions, comments or concerns. We can be reached via the support desk 24/7 at https://clients.fragnet.net

    Thank you,
    Fragnet Operations Team

    START DATE/TIME: October 17th, 2016 08:00 GMT+2
    END DATE/TIME: October 17th, 2016 15:00 GMT+2

  • Date - 2016/10/17 08:00 - 2016/10/17 15:00
  • Last Updated - 2016/10/17 19:24
Control Panel Outage (Resolved)
  • Priority - Critical
  • Affecting System - TCAdmin V2
  • Dear Clients,

    We are currently experiencing several unexpected issues with the Control Panel service located at http://gamepanel.fragnet.net After a recent software update was released, we immediately initiated the deployment to all remote hosting nodes in order to to keep our systems actively patched. Unfortunately the update is causing intermittent problems, where we are working with the developer to have these resolved as soon as possible.

    We do apologize for any inconvenience this has caused and expect to have this matter resolved within the next several hours. Our technicians are currently investigating the problems reported and the Web Interface will be fully restored as soon as possible. We appreciate your patience with us during this time and will do our best to minimize the duration of this event.

    Regards,
    The Fragnet Team

  • Date - 2016/10/02 04:23 - 2016/10/04 20:16
  • Last Updated - 2016/10/02 04:24
Stockholm, Sweden - Teamspeak 3 Issues (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing an intermittent issues in our Stockholm, Sweden location related to Teamspeak 3 VOIP services. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible. We sincerely apologize for any disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. Progress in this matter will be noted here as we move forward, where we will do our best to keep all clients experiencing such issues updated on the situation.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2016/08/22 18:49 - 2016/08/23 18:26
  • Last Updated - 2016/08/22 18:53
Stockholm Network Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Stockholm Data center
  • We will perform maintenance on our core network in Stockholm in order to improve the reliability and performance on the routing infrastructure. This will impact all services located in our Stockholm datacenters and there will be intermittent network outages during the whole maintenance window.

    We will start the maintenance on August the 22nd at 23:30 Swedish time and we will finish on August the 23rd at approximately 05:00 Swedish time.

  • Date - 2016/08/22 23:30 - 2016/09/17 07:18
  • Last Updated - 2016/08/22 09:20
Game Panel - Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    Our game panel is currently offline and we are investigating further into this issue right now. Game servers that were started will keep on running without any issues.

    While we don't have any estimated time of resolution, but we will do our best to resolve this as soon as possible.

    We apologies for the inconvenience caused by this and appreciate your patience!


    More updated will be posted here once available.

     

    Regards,

    The Fragnet Team

  • Date - 2016/07/21 15:57 - 2016/07/23 04:02
  • Last Updated - 2016/07/21 16:01
Frankfurt, Germany - Scheduled Downtime (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Due to the growth in Frankfurt, we will be moving all of our hardware to our own cage, in order to expand the total rack capacity.
    While there won't be any IP changes, the downtime is expected to be around 12 hours for all machines to go back online again.
    First machines will go online at around 12.00 PM ( GMT +1 ) and more will follow as soon as they are racked and connected.

    On top of the above, we will be expanding our network capacity along with adding Level 3 as an upstream provider, in order to offer lower latency for the traffic that goes through them.

    START DATE/TIME: June 16th, 2016 07:00 GMT+2
    END DATE/TIME: June 16th, 2016 19:00 GMT+2

    Check back here for more updates and feel free to open a ticket with us if you got any questions regarding this maintenance.

     

    Regards,

    Fragnet Operations Team

     

    UPDATE - 14:43 GMT+2 :

    All machines are now moved to the cage, and are being racked at the moment.  We will then proceed with setting up the network and connecting power/network cables back. 

    UPDATE - 17:15 GMT+2 :

    We are currently taking the machines online and we expect to be finished earlier than scheduled.

  • Date - 2016/06/16 07:00 - 2016/06/17 13:26
  • Last Updated - 2016/06/16 17:18
Packetloss towards Game Panel (Resolved)
  • Priority - High
  • Affecting System - cp.fragnet.net
  • Dear clients,

     

    We currently see packet loss from multiple locations in Europe and the US towards the game panel.

    While this will not affect game servers that are running, it may temporary limit the control of your game server (such as starting, or stopping the server).

     

    Our Network technicians are aware of this issue and are working on a resolution with our upstream providers.

  • Date - 2016/05/09 09:19
  • Last Updated - 2016/05/11 19:37
New York, US - Scheduled Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    On Saturday, 23rd of April our datacenter will be upgrading the existing switches / routers to improve the network infastructure and offer better routing / performance.

    During the time mentioned below, our game panel along with all game servers hosted in New York, will be offline for about an hour, why you may not be able to manage your game server during that time.

    While the game panel will be offline, all servers that are not located in New York, will still be up and running. 

    Timezone: UTC-05:00
    Start Time: 04-23-2016 7:00 AM
    End Time: 04-23-2016 12:00 PM

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Thank you,
    Fragnet Operations Team

  • Date - 2016/04/23 07:00 - 2016/04/23 15:44
  • Last Updated - 2016/04/23 11:56
Stockholm, Sweden - IP and Machine Migration (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • UPDATE (4/17/2016 03:30AM EST): All servers are online again. If you experience issues, and are unable to connect to your server, please open a support ticket, and we will look into it as soon as possible. 

     

    UPDATE (4/16/2016 10:00AM EST): Last few servers are now coming back online, and this should be completed during the next hour. 


    UPDATE (4/16/2016 2:00AM EST): The majority of machines transitioned to the new Datacenter have been completed and brought back online. There are however still several nodes which are offline at this time and are being actively worked on to restore as soon as possible. We took the opportunity during the scheduled downtime to upgrade a number of machines, completely replacing the hardware with new brand new equipment. Unfortunately due to these requiring considerably more work to restore, they have remained offline longer than the timeframe which was previously announced. We do anticipate these being restored within the next few hours and will provide further updates as we progress.


    UPDATE (4/15/2016 6:00PM EST): Due to unforeseen delays we are unfortunatley not up and running yet. We are sorry about the inconvinece and our on-site technicians are working to have all issues resolved as soon as possible.

    Dear Clients,

    We are excited to announce that due to the incredible growth in our Stockholm, Sweden location over the recent past, we have plans in the works to move our entire hosting infrastructure into our own Datacenter during the month of April.
    While the current location has proven both reliable and effective solution in the past, we will be taking this opportunity to account for the rapid expansions and ensure that we can continue to best serve our customers in this region.

    The technical personnel responsible for this migration will be working to ensure that this move is carried out as seamlessly as possible, allowing our team to minimize any affects this may have on you and your services.
    All hosting machines which use an IP of the ranges below in Stockholm, Sweden will be taken offline and relocated to our new facility at the scheduled times below.


    START DATE/TIME: April 15th, 2016 08:00 GMT +1
    END DATE/TIME: April 15th, 2016 14:00 GMT +1


    AFFECTED IPs:

    Any server running with one of the IPs listed below.

    46.253.196.xxx (46.253.196.1, 46.253.196.2, etc)
    46.253.198.xxx (46.253.198.1, 46.253.196.8, etc)


    DNS RECORDS:

    Please consider using the following DNS records to access your server prior to the migration.
    While the IP Addresses will change once the migration has been completed, the DNS records will be updated to point to the new IP Addresses, making for a smooth transistion for your players.

    DNS records match the associated IP Addresses as per the below entries:

    SE01-X.fragnet.net => 46.253.196.X
    SE01-2.fragnet.net => 46.253.196.2
    SE01-3.fragnet.net => 46.253.196.3
    SE01-10.fragnet.net => 46.253.196.10
    SE01-254.fragnet.net => 46.253.196.254

    SE02-X.fragnet.net => 46.253.198.x
    SE02-2.fragnet.net => 46.253.198.2
    SE02-3.fragnet.net => 46.253.198.3
    SE02-10.fragnet.net => 46.253.198.10
    SE02-254.fragnet.net => 46.253.198.254

     

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Thank you,
    Fragnet Operations Team

  • Date - 2016/04/15 08:00 - 2016/04/21 09:29
  • Last Updated - 2016/04/17 07:28
Buffalo, NY - Virtualizor Slave Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    Our Virtualizor slave located in Buffalo, NY is currently experiencing issues and is unable to boot up. Our technical support team is currently investigating this matter and we expect to have service restored within the next few hours. We will continue to provide updates on the status until this situation has been rectified.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding during this time. If you have any questions or comments regarding this case, please do not hesitate to contact our Support Desk at https://clients.fragnet.net

    Regards,
    The Fragnet Team

  • Date - 2016/04/04 20:46
  • Last Updated - 2016/04/13 09:06
San Jose, CA - Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    We will be performing emergency network maintenance during the below window. This could result in a brief network outage and intermittent connectivity issues during the maintenance window. While this maintenance window is 4 hours long, we do not anticipate any downtime event to be longer then 2 hours in length.

    The scope of work entails upgrading network distribution equipment. We will have additional staff available during this maintenance should any issues arise.

    Timezone: UTC-08:00
    Start Time: 04-14-2016 8:00 AM
    End Time: 04-14-2016 12:00 PM

     

     

  • Date - 2016/04/14 08:00 - 2016/04/16 06:44
  • Last Updated - 2016/04/11 15:03
London, UK - Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    Most traffic to the UK appears to be dropped at the moment, and one of our datacenter technicians are looking into the cause of this right now.

    We will be posting updates here once we have further information regarding this and we apologies for any downtime you may experience. 

     

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    UPDATE #1

    Networking in the UK is now restored. We will post another update once we verify that everything is working correctly. 

  • Date - 2016/04/10 10:29
  • Last Updated - 2016/04/10 13:27
Sydney, Australia - Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Due to an outage on the PPC1 International Fibre cable between Sydney and Guam, Some customers may experience higher than normal latency and reduced capacity for traffic destined internationally.

    A lot of providers use this cable network for routing into Singapore, Europe and the US.

    Please see further below details from the PIPE Incident Team.

    -------------------------------------------

    The TPG Network Operations Centre received multiple alarms for the PPC-1 cable system between Sydney and Guam. The alarms indicated that a submarine line card had lost its payload. A Network Incident ticket was created and the issue was immediately escalated to the PPC-1 transmission engineering team.

    The Transmission engineering team, in collaboration with infrastructure vendors, completed preliminary investigations and have found a fibre fault approximately 4,590 kilometres from Guam. The nature for the fibre fault has resulted in an outage to the entire PPC-1 cable system. TPG has started to work with our maintenance contractor to understand when we can mobilise a repair ship to the specific location. Due to the nature of the fault, resolution is expected to take an extended period.

    TPG has in place international IP network resilience via alternative submarine cable systems including Southern Cross and the Australian Japan Cable system. TPG apologises for any inconvenience.

  • Date - 2016/04/02 14:21 - 2016/04/03 06:12
  • Last Updated - 2016/04/02 14:24
Los Angeles, CA - Machine Offline (DAYZ) (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    One of our Los Angeles (CA) based DAYZ Hosting machines is currently offline at this time. Our technical support team is currently investigating this matter and we expect to have service restored within the next few hours. While the exact cause is not yet known, we will continue to provide updates on the status until this situation has been rectified.

     

    Affected IP Addresses:
    192.210.218.210

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2016/04/02 06:44 - 2016/04/03 06:12
  • Last Updated - 2016/04/02 06:47
Frankfurt, Germany - Router maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • UPDATE: Due to unforseen issues we will push this maintenance forward to Monday the 21st during the same time-frame.

    Dear clients,

     

    On Friday we will be upgrading a few modules on the core router in Frankfurt, which will result in downtime of 15 minutes.

    START DATE/TIME: March 18th, 2016 09:00 GMT +1
    END DATE/TIME: March 18th, 2016 09:15 GMT +1

    After the upgrade is done, everything will be back online again automatically, so you won't need to start the servers from the game panel.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Thank you,
    Fragnet Operations Team

  • Date - 2016/03/21 09:00 - 2016/03/28 15:31
  • Last Updated - 2016/03/18 08:30
Los Angeles (CA) - Scheduled Migration (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    On Wednesday, March 23rd, our Los Angeles (CA) Datacenter will be performing a scheduled migration. During this time, all racks are to be relocated to a new hosting suite within the same facility. The scope of this session is to remain in compliance with the latest auditing standards, where the new space holds the necessary SSAE 16 certification.

    The maintenance window is scheduled for a duration of 8 hours, however each device will remain inaccessible no longer than a maximum of 4 hours. All machines in operation will be shutdown 30 minutes prior to the start time, ensuring that data integrity is preserved. Extreme care will be taken during this time to relocate all service equipment quickly and efficiently, minimizing the impact on any affected services. Please note, no changes to existing servers will be made, where both the hosting machines and networking equipment will retain all existing data and configurations. Client services will have connectivity restored immediately upon completion.

    Date: 3/23/2016

    Start Time: 9:00 AM PDT
    End Time: 5:00 PM PDT

    We appreciate your patience and understanding in this matter. Should you have any questions, comments or concerns, we invite you to contact us via our Support Desk at any time https://clients.fragnet.net

     

    Regards,
    The Fragnet Team

  • Date - 2016/03/23 09:00 - 2016/04/02 06:44
  • Last Updated - 2016/03/17 00:42
Teamspeak DDOS - Buffalo (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    We are currently experiencing a DDOS attack towards our Teamspeak instance in Buffalo, why you are unable to reach it and it's being displayed as "unknown" in the panel.

    Our team is currently looking further into this matter, and we expect to have this resolved shortly. 

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

  • Date - 2016/03/12 18:53 - 2016/03/13 17:39
  • Last Updated - 2016/03/12 18:55
Chicago, IL - Machine Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    It has recently come to our attention that one of our machines located in Chicago, IL is currently experiencing unexpected downtime. Initial actions to restore service and bring this node back online have been unsuccessful, where our on-site technicians have begun investigating the issue. We expect to have further information and hopefully a resolution in place as soon as possible. As we receive updates on this matter, they will be relayed to all affected parties via our Network Issues page.


    Affected IP Addresses:

    198.144.183.34
    198.144.183.35
    198.144.183.36
    198.144.183.37
    198.144.183.38
    198.144.183.39
    198.144.183.40
    198.144.183.41
    198.144.183.42
    198.144.183.43
    198.144.183.44
    198.144.183.45
    198.144.183.46



    We sincerely apologize for the inconvenience and appreciate your patience and understanding during this time. If you have any questions or comments regarding this case, please do not hesitate to contact our Support Desk at https://clients.fragnet.net

    Regards,
    The Fragnet Team

  • Date - 2016/03/12 05:42 - 2016/03/12 23:12
  • Last Updated - 2016/03/12 05:47
Finland - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a network outage in our Finland location. This matter has been reported to the Datacenter whose network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will are working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2016/03/07 16:24 - 2016/03/08 16:52
  • Last Updated - 2016/03/07 16:25
Teamspeak 3 Interruptions - London, UK (Updat (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    At the moment, we are seeing legit traffic being blocked in the UK on some specific ports. This appears to happen because of our recent changes in the hardware firewall, and whenever an attack is detected, traffic on those ports is dropped.

    If your Teamspeak 3 server is located in the UK, and is constantly crashing, we will need to change the server's port in order to fully resolve the issue.


    *UPDATE*

    uk-voice2.fragnet.net

    Clients with servers at the above address have now been brought back online. To comply with the aforementioned changes and restore service as quickly as possible, your server port has been adjusted using the format (SERVER_PORT - 900). To determine the proper connection details, take the port originally assigned from your server and subtract 900 to obtain the new server port. The hostname used previously will remain the same.

    Example:

    Original Teamspeak 3 - uk-voice2.fragnet.net:10015

    New Teamspeak 3 - uk-voice2.fragnet.net:9115

  • Date - 2016/02/28 20:32 - 2016/03/06 14:21
  • Last Updated - 2016/02/29 00:04
Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Linux Operating systems
  • Dear clients,

     

    Due to a new vulnerability in one of the libraries called "glibc" used in Linux, we will have to reboot all machines that are affected to patch this vulnerability. 

    More information regarding this vulnerability can be found here: http://www.ubuntu.com/usn/usn-2900-1/

    We expect this to cause a brief downtime, as after the machine is rebooted all services will be back online. 

     

    Should you have any questions or conserns regarding this operation, please open a support ticket over: https://clients.fragnet.net 

     

     

    #UPDATE#

     

    Most of the machines are patched, with a few exceptions, however it appears that the patch has caused issues with our Netherlands Procon/Voice server hosting and we are looking further into this now. 

     

  • Date - 2016/02/17 19:31 - 2016/02/20 17:15
  • Last Updated - 2016/02/18 11:05
Webserver Maintenance (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    On Friday, from 00:00 to 05:00 , we will be performing a network maintenance to our Cloud enviornment, which will affect both our website, and billing panel. During that time, both of them will be offline, and once the maintenance is fully completed, they will be back online and working as normal.

  • Date - 2016/02/19 00:00 - 2016/02/20 17:15
  • Last Updated - 2016/02/18 02:15
Group Pay Feature Missing (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently aware of an issue concerning our new Client Area theme for the Billing & Support system where the Group Pay features are missing. We are currently working to have this matter resolved as quickly as possible and will provide an update here once completed. We cannot yet provide an accurate ETA but do expect the situation to be completed within the next 24-48 hours.

    Please note that this feature has NOT been removed and all clients still have their original client balance available.

    Regards,
    Fragnet Networks

  • Date - 2016/01/31 00:00 - 2016/02/07 18:57
  • Last Updated - 2016/02/01 07:17
Frankfurt, Germany - Network Disturbance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    We are currently experiencing some networking issues in Frankfurt, Germany why you may experience slight packet loss.

    Our networking department is currently looking further into this matter, and we expect to have this resolved shortly. 

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    UPDATE -

    The issues has now been resolved. 

  • Date - 2016/01/28 14:53
  • Last Updated - 2016/01/28 15:23
Finland - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a network outage in our Finland,Espoo location. This matter has been reported to the Datacenter whose network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will are working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2016/01/27 19:37
  • Last Updated - 2016/01/27 20:48
London, UK - Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently receiving reports of connectivity issues and itermittent outages in our London, UK location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible. At this time we believe the problem to be with the additional layer of DDOS Protection put into place recently, however our investigations should confirm the cause.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any additional questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2016/01/04 05:08 - 2016/01/06 18:38
  • Last Updated - 2016/01/04 05:12
Network Maintenance - Atlanta, GA (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our datacenter provider will be performing emergency network maintenance during the above window. This could result in a brief network outage and intermittent connectivity issues during the maintenance window. While this maintenance window is 4 hours long, we do not anticipate any downtime event to be longer then 45 minutes to 1 hour in length.

    The scope of work entails upgrading network distribution equipment.

    Thank you,
    Fragnet Networks Operation Team

  • Date - 2015/12/23 13:00 - 2015/12/26 06:32
  • Last Updated - 2015/12/23 13:39
Finland - Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    During the stated time, the datacenter located over Finland will be performing a network maintenance, why all services will lose connectivity during that time. The maintenance will be 1 hour long and shouldn't last any longer. 

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2015/11/20 01:00 - 2016/01/27 19:39
  • Last Updated - 2015/11/19 11:01
Denmark - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network outage in our Denmark location. Our network engineers are actively investigating this case and will have this matter rectified as quickly as possible. 

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2015/11/18 16:07 - 2015/11/19 18:16
  • Last Updated - 2015/11/18 16:07
Stockholm, Sweden - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a network outage in our Stockholm, Sweden location. This matter has been reported to the Datacenter whose network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will are working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2015/11/10 00:47 - 2015/11/10 04:02
  • Last Updated - 2015/11/10 00:48
Emergency Software Updates - Brisbane (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • During the above time window, our datacenter in Australia will be performing emergency software updates on core switches and core routers in our Brisbane facility to resolve an isolated issue.

    There is expected to be up-to two 5 minute outages whilst devices are reloaded to apply updates during this time.

    Fragnet Networks would like to apologize for any inconvenience that this may cause.

  • Date - 2015/10/06 16:00 - 2015/10/06 23:50
  • Last Updated - 2015/10/06 16:18
Frankfurt, Germany - Router maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    We would like to inform you about an upcoming network maintenance affecting our data-center based in Frankfurt, Germany.
    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients.
    The machines will keep all files and configuration, all access will however be unavailable during this outage.

    START DATE/TIME: September 1st, 2015 - 09:30AM EDT
    END DATE/TIME: September 1st, 2015 - 09:45AM EDT


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2015/10/01 09:30 - 2015/10/01 13:20
  • Last Updated - 2015/09/30 23:13
Frankfurt, Germany - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network outage in our Frankfurt, DE location. Our network engineers are actively investigating this case and will have this matter rectified as quickly as possible. As a result of repeat DDOS Attacks this week, we certainly understand the frustration this downtime has caused for our clients whom are hosted in this location.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2015/09/26 18:38 - 2015/09/28 14:01
  • Last Updated - 2015/09/28 14:01
Netherlands / Sweden - VDS Hosting Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    The machines hosting VDS nodes catering VDS, MySQL, and a few Voice services are currently experiencing downtime. The reason of this downtime is yet to be determined, we are working on resolving this as quickly as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any follow-up questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Update: Services were successfully restored September 16th 11:30 AM CEST.

    Thank You,
    The Fragnet Team

     

  • Date - 2015/09/12 04:44 - 2015/09/17 14:44
  • Last Updated - 2015/09/17 14:45
Atlanta, GA - Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We will be performing emergency network maintenance during the next hour. This could result in a brief network outage and intermittent connectivity issues during the maintenance window. 

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. 

    If you have any follow-up questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2015/08/27 11:22 - 2015/08/27 12:58
  • Last Updated - 2015/08/27 11:26
Pure Pings - Web Hosting Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an outage with one of our the web hosting nodes which was used for hosting packages migrated from Pure Pings. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2015/08/26 05:16 - 2015/08/26 18:55
  • Last Updated - 2015/08/26 05:19
Atlanta, GA - Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Atlanta, GA network is currently offline and we are investigating the cause of this. 

    Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any follow-up questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

     

  • Date - 2015/08/20 09:18 - 2015/08/21 20:45
  • Last Updated - 2015/08/20 09:36
Atlanta, GA - Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    Atlanta, GA network is currently offline and we are investigating the cause of this. 

    Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any follow-up questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

     

  • Date - 2015/08/18 00:12 - 2015/08/18 01:32
  • Last Updated - 2015/08/18 00:26
Cloud/VPS Platform Maintenance (Resolved)
  • Priority - High
  • Affecting System - KVM Hypervisors
  • Fragnet Engineers will be performing maintenance on our Cloud/VPS hosting infrastructure Wednesday, August 19th 2015

    Maintenance Window
    Start: Wednesday, August 19th 2015 @ 10:00am UTC+2
    End: Wednesday, August 19th 2015 @ 11:00am UTC+2

    During the above maintenance window  system engineers will be working on updates and optimization of our Cloud/VPS hosting platform, to ensure continued security and reliability.
    Client services will have to be rebooted, in order to complete the maintenance.

    Please submit all questions & concerns to our Technical Support department at https://clients.fragnet.net

  • Date - 2015/08/19 10:00 - 2015/11/19 10:59
  • Last Updated - 2015/08/17 11:38
Chicago, IL - Network Outage (Voice) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a full network outage in our Chicago, IL location for one of the Voice hosting machines. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    IP Addresses Affected:

    198.23.145.2 - 198.23.145.14
    199.21.113.18 - 199.21.113.22
    206.217.130.34 - 206.217.130.46

    If you have any follow-up questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2015/08/13 03:59 - 2015/08/13 23:57
  • Last Updated - 2015/08/13 04:03
Management Panel maintenance (Resolved)
  • Priority - High
  • Affecting System - Game & Billing/Support Panel
  • Dear Client and Gamers,

    As some of you may already know, we at Fragnet Networks have recently acquired Pure Pings, by Hypernia. The original owners carefully chose our company from dozens of providers to guarantee the best continued service to their customer base. As such, we are extremely pleased to announce that as of this week, our team will finalize the migration of all client services into our systems.

    While most servers have already been transitioned into our networks, we will complete the acquisition by moving all billing and service data into our own control panels. Please note that during this time, there may be brief interruptions to the Billing/Support panel and Game/Voice panel. This will be temporary while the necessary adjustments are made and all access will be restored as quickly as possible. It is our utmost priority to ensure any impact on normal operations is minimal, where a maintenance window has been scheduled for the following dates.

    8/11/2015 (Tuesday)

    Start Time: 03:00 AM EDT
    End Time: 06:00 PM EDT

    We would like to thank you for your understanding in this matter and greatly appreciate the chance to continue the legacy of this great company. If you have any questions, comments or issues, we invite you to submit a support ticket with us at any time. Our technicians are available 24/7 and can be reached at https://clients.fragnet.net. 

    As a side note, we would like to mention that we expect to release our new custom Game Panel later on this year. The new panel will offer to manage ALL our services within the same User Interface.

  • Date - 2015/08/11 09:00 - 2015/11/19 10:59
  • Last Updated - 2015/08/10 21:51
Sweden Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - FRAGWEB_NEW
  • From approximately 09:00-13:00 CEST (UTC/GMT+2) tomorrow, August 6th one of our data centres in Stockholm, Sweden will perform planned maintenance. Game, voice and virtual server services will be partially unavailable during this period.
     
    We have been informed that the work is expected to take less than 4 hours. We aim to have as much uptime as possible, and apologize in beforehand for any disruptions this may cause.
     
    If you have questions about the maintenance window, please don't hesitate to contact us by creating a ticket through the client portal. We'll answer questions to provide additional information about the upcoming downtime.

    Expected Time Frame
    Start Time: August 6th, 2015  9:00 AM CEST
    End Time:  August 6th, 2015  13:00 PM CEST

  • Date - 2015/08/06 09:00 - 2015/08/09 23:38
  • Last Updated - 2015/08/06 09:54
Chicago VDS hosting node downtime. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our VDS hosting nodes catering VDS and MySQL services in our Chicago location is currently experiencing downtime. The reason of this downtime is yet to be determined, we are working on resolving this as quickly as possible.

  • Date - 2015/07/21 22:40 - 2015/07/22 06:43
  • Last Updated - 2015/07/21 22:41
Maintenance Teamspeak3 Hosting Platform (Resolved)
  • Priority - High
  • Affecting System - All Teamspeak 3 instances
  • We are announcing a service window for our Teamspeak3 Hosting Platform, where all server instances will be patched to address certain exploits and known issues.
    This update should improve the resilience and uptime of our Teamspeak3 Hosting Platform.

    The downtime will be less than a minute and will occur during the below service window.

    Time Frame
    Start Time: July 13th, 2015  5:00 AM EDT (11:00 AM CEST)
    End Time:  July 13th, 2015  5:45 AM EDT (11:45 AM CEST)

    If you have any questions or concern, please contact us by submitting a support ticket!

  • Date - 2015/07/13 11:00 - 2015/08/06 09:53
  • Last Updated - 2015/07/12 23:30
(BUFFALO) Emergency Maintenance July 10th, 20 (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Subject: Emergency Maintenance July 10, 2015
    Type: Maintenance
    Severity: Critical

    Affected Devices: All servers hosted in Buffalo, NY

    Time Frame
    Start Time: 07-10-2015 6:00 AM
    End Time: 07-10-2015 9:00 AM

    Information:

    Emergency power maintenance has been planned for our racks hosted in Buffalo, NY.
    The maintenance is carried out to secure reliability and uptime of the power distribution.
    All machines will be powered down at 6am EDT and is expected to be online at 8am EDT.

    We are sorry for any inconvenience this may cause and if you have any questions or concerns, please submit a support ticket!

  • Date - 2015/07/10 12:00 - 2015/07/12 23:27
  • Last Updated - 2015/07/09 16:29
Dallas-based KVM node hardware failure. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    The machine in which a large part of our Dallas-based KVM/VDS servers and MySQL databases are hosted at has experienced hardware failure on the RAID module and is currently experiencing downtime as a result. The extent of this issue is unknown to us at this time.

    We are currently investigating into this matter and will update you with further information shortly.

  • Date - 2015/05/23 10:09 - 2015/05/24 21:03
  • Last Updated - 2015/05/23 10:15
New York, NY - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network outage in our New York, NY location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.


    The game panel is also affected by this , and as a result it is currently down. 

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team


  • Date - 2015/05/22 21:52 - 2015/05/22 23:41
  • Last Updated - 2015/05/22 21:55
Game panel offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    We are currently experiencing an issue with the machine hosting the game panel, why it is temporary offline. Our team is looking into it right now and the panel should be available again in the next few minutes.

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

  • Date - 2015/05/22 21:41 - 2015/05/22 21:52
  • Last Updated - 2015/05/22 21:44
Chicago, IL - Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network issues and in our Chicago, IL location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    The affected IP ranges are as follows:
    192.210.236.1 - 254

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2015/05/18 16:20 - 2015/05/18 22:36
  • Last Updated - 2015/05/18 16:22
Emergency Maintenance - Frankfurt, Germany (Resolved)
  • Priority - Critical
  • Affecting System - Frankfurt Datacentre
  • Dear Client,

    An emergency maintenance has to be performed in our datacenter located in Frankfurt, Germany.
    Our datacenter is about to perform an emergency maintenance to relocate our new Supermicro MicroCloud servers as well as rendering them offline for a brief moment.
    Work has been done to ensure that this is handled as seamlessly as possible and has a minimal effect on all our clients.
    During this outage your service will be unavailable, you have not to worry about your server files or configuration as those will remain unaffected.

    START DATE/TIME: 15/05/2015 02:50AM CEST

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely, 
    Fragnet Networks AB

  • Date - 2015/05/15 02:50 - 2015/05/16 15:20
  • Last Updated - 2015/05/15 02:53
Frankfurt, Germany - Scheduled Network Mainte (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 5: This work has now been completed, we are still looking into route optimizations and are monitoring the situation very closely. We do not expect further downtime, however your latency may flanctuate during the coming hours.

    UPDATE 4: Technicans are now working on this, we will experience a short outage shortly - between 12:30 and 13.00. We are very sorry for the delay today as well.

    UPDATE 3: Unfortunately due to local complications in the data-center we are unable to perform this scheduled maintenance during none-peak hours, why we have decided to postpone this scheduled maintenance until tomorrow morning instead - this to avoid impact for our clients during peak times. We hope you do agree with our decision.
    The new time frame is as below:
    Date: May 8th, 2015
    Time: 8:00 - 11:00 CEST
    Estimated downtime: 30 minutes

    UPDATE 2: Unfortunately this has been delayed until 16.00 CEST,  we do expect a 30 minute downtime between 13.00-16.00 CEST.
    UPDATE 1: On-site technicans are experiencing issues with racking the hardware, unfortunately this is delaying the planned outage. We do expect a 30 minute downtime between 10.00-12.00 CEST.

    We are pleased to announce that we will be introducing a number of substantial network upgrades to our Frankfurt, Germany location this week. During this time, we will be performing the installation of brand new routing equipment as well as the addition of new peering partners which include DTAG, NTT, Level3 and DE-CIX. We are confident that this will dramatically improve the connectivity for our clients, providing the lowest latency available as well as significant network resilience.

    Date: May 7th, 2015
    Time: 8:00 - 10:00 CEST

    We expect only a brief interruption to the network during this time which we anticipate to last no more than 30 minutes.
    If you have any questions, comments or concerns regarding this maintenance, please do not hesitate to contact our support desk at any time via https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2015/05/07 08:00 - 2015/05/18 16:19
  • Last Updated - 2015/05/08 13:10
MySQL Database Issues (Stockholm, SE) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently aware of an issue that is affecting the free MySQL Databases services located in our Stockholm, Sweden location. Our team is currently investigating this matter to determine the cause and anticipate a resolution being in place as quickly as possible.

    We will continue to provide updates on this situation as progress is made, however please feel free to contact our Support Desk at https://clients.fragnet.net if you have further questions or problems which we can assist you with.

    Thank You,
    The Fragnet Team

  • Date - 2015/03/29 17:19 - 2015/03/31 22:57
  • Last Updated - 2015/03/29 17:23
Atlanta, GA - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent packet loss in our Atlanta, GA location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2015/03/18 16:23 - 2015/03/18 19:56
  • Last Updated - 2015/03/18 16:24
Emergency Maintenance - Dallas, Texas (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    An emergency maintenance has to be performed in our datacenter located in Dallas, TX.
    Our datacenter is about to perform an emergency network equipment maintenance affecting our racks as well as rendering them offline for a brief moment.
    Work has been done to ensure that this is handled as seamlessly as possible and has a minimal effect on all our clients.
    During this outage your service will be unavailable, you have not to worry about your server files or configuration as those will remain unaffected.

    START DATE/TIME: 17/02/2015 12:00AM Central Time
    END DATE/TIME: 17/02/2015 12:30AM Central Time
    Total expected downtime: 5-10 minutes

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2015/02/17 12:00 - 2015/03/19 08:48
  • Last Updated - 2015/02/17 11:22
Buffalo, NY - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network outage in our Buffalo, NY location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2015/02/11 00:08
  • Last Updated - 2015/02/11 14:35
Buffalo, NY - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network issues and packet loss in our Buffalo, NY location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2015/02/08 23:16 - 2015/02/09 16:18
  • Last Updated - 2015/02/08 23:17
Netherlands TS3 Servers Rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    UPDATE 1: A hotfix has been deployed to this voice server, we strongly believe that this has resolved these issues. We are now monitoring this very closely and will continue troubleshooting should these issues continue. 

    We are getting reports that servers are been restarted multiple times and kicking out users. We are currently aware of this issue, and are looking into the cause of it, and a solution.

    Please bare with us while we are having this resolved and apologies for the inconvenience caused! 

  • Date - 2015/02/04 18:39 - 2015/02/06 11:58
  • Last Updated - 2015/02/05 16:55
DayZ Hive down due to DDOS (Resolved)
  • Priority - Critical
  • Affecting System - DayZ Standalone Servers
  • Dear DayZ Clients,

    The DayZ Central Hive has been under DDOS attacks on and off for the last couple of hours, preventing any servers from being taken online.
    We are still awaiting the hosting provider of the Hive to mitigate the DDOS attack and until successful, all servers will stay offline.
    We are sorry for any inconvenience caused and will make sure to have the server online minutes after we get clearance from Bohemia!

    Please refrain from opening support tickets asking for status! We will update these news with further information!

    Thank you for your patience and understanding!

    Kind Regards,
    Fragnet Crew

  • Date - 2014/12/19 23:56 - 2014/12/20 04:56
  • Last Updated - 2014/12/19 23:57
Major DDoS attack currently on-going (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    It has come to our attention that currently a major DDoS attack is on-going, not specfiicly targeting our services or locations but rather affecting us on a global level seen to routing and packet loss.
    This may cause intermittent disconnects from your services, as well as displaying your services as "UNKOWN" in our game panel.

    We strongly suggest not adding any mods or patches until this has been fully resolved to avoid any kind of data corruption, using your services should not cause any corruption or issues apart from potential disconnects.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels. Unfortunately we cannot state when this will be resolved, due to the nature of this outage.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/12/17 10:56 - 2014/12/17 23:24
  • Last Updated - 2014/12/17 12:22
Minecraft MySQL Databases (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    During a routine maintenance session on our back-end this morning, we ran into some issues with our standard cleanup operations. This resulted in a small portion of the free MySQL Databases being incorrectly shutdown by mistake. We do keep active backups that are taken every 24 hours so if you have been affected by this, please contact our Support Desk at your earliest convience and we will be happy to take care of this for you.

    We do apologize for any incovenience that has been caused by this matter. We will work to make sure that all affected clients are taken care of as best as possible.

    Thank you,
    The Fragnet Team

  • Date - 2014/12/13 20:06 - 2014/12/16 15:31
  • Last Updated - 2014/12/13 20:12
Webhosting services (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: The issue has now been resolved, we will continue to monitor the situation closely.


    We are currently experiencing an outage of on our webhosting platform. We are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/12/12 11:24 - 2014/12/12 14:50
  • Last Updated - 2014/12/12 11:44
Esbo, FI - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a site wide network outage in our Esbo, FI location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/11/24 08:52 - 2014/11/24 10:15
  • Last Updated - 2014/11/26 10:16
Frankfurt, DE - Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    An emergency maintenance has to be performed in our datacenter located in Frankfurt, DE.
    Our datacenter is about to perform a power maintenance affecting our racks as well as rendering them powerless for a brief moment.
    Work has been done to ensure that this is handled as seamlessly as possible and has a minimal effect on all our clients.
    During this outage your service will be unavailable, you have not to worry about your server files or configuration as we have taken great those will remain unaffected.

    START DATE/TIME: 21/11/2014 10:00AM CET
    END DATE/TIME: 21/11/2014 11:00AM CET
    Total expected downtime: 10-15 minutes

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/11/21 10:00 - 2014/11/21 14:41
  • Last Updated - 2014/11/21 08:32
Amsterdam, NL - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: We are back online, a large scale DDoS attack hit the core of our provider causing a network outage lasting for 20 minutes. We will keep monitoring the situation very closely but do not anticipate further down time at this time.

    We are currently experiencing a site wide network outage in our Amsterdam, NL location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/11/19 12:45 - 2014/11/20 16:31
  • Last Updated - 2014/11/19 13:05
BF4 repeated DDoS attacks - UK & DE (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are seeing repeated large scale DDoS attacks against BF4 servers located in the UK and in Germany.

    Offenders may be using a game exploit as we are seeing large traffic in but also out.
    We are mitigating attacks null routing Ip's hit by the largest attacks as they come for the time being.

  • Date - 2014/11/08 12:53 - 2014/11/11 12:12
  • Last Updated - 2014/11/08 12:54
DNS Propagation Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

     

    We recently made a few changes to our web server, which caused our DNS records to not propagate correctly and therefore some hostnames/subdomains may not work correctly.

    For example ger169.fragnet.net actually points to 185.62.204.140 but for some users it points to 82.96.119.169 for the time being. This should be automatically fixed within the next few hours!

    -----

    Teamspeak Users

    -----
    Your service may show up as "Unknown" until the propagation is completed. This shouldn not be longer than 2-3 hours! 

    We sincerely apologize for the disruption of service !
    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     Thank You,
    The Fragnet Team

  • Date - 2014/11/04 01:08 - 2014/11/04 20:04
  • Last Updated - 2014/11/04 01:22
Esbo, FI - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a site wide network outage in our Esbo, FI location. Network engineers on site are expecting replacement hardware to be on site at 03pm UTC+2 today (2014/10/25) so the machines should be up and running again shortly after.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/10/24 11:00 - 2014/10/25 13:49
  • Last Updated - 2014/10/25 10:41
Copenhagen, DK - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE: Our provider is performing an emergency repair on their network causing network issues for our servers based in Denmark.

    We are currently experiencing a site wide network outage in our Copenhagen, DK location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/10/24 15:30 - 2014/10/24 18:11
  • Last Updated - 2014/10/24 16:18
Amsterdam, NL - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a site wide network outage in our Amsterdam, NL location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/10/21 10:29 - 2014/10/21 11:57
  • Last Updated - 2014/10/21 10:30
Copenhagen, DK - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing an intermittent network outage in our Copenhagen, DK location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.
    ---
    ---

    The primary network carrier has reported damage to a Fiber cable which is causing a widespread outage. They have currently deployed a team to replace the damaged cable and expect to restore connectivity as soon as possible.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     
    *UPDATE*

    All services are now back up and running. If you have any issue with your server , please do not hesitate to contact our Support Desk to have a look into it.

    Thank You,
    The Fragnet Team

  • Date - 2014/10/12 21:27 - 2014/10/13 07:34
  • Last Updated - 2014/10/13 07:34
Network issue - 2 machines (Sweden) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Two of our Minecraft hosting nodes in Sweden is currently experimenting a network issue breaking communication with our main control panel as well as with certain users.

    Datacenter is investigating.

     

    Touched Ip's are as follows:
    46.253.196.222 (SE22.fragnet.net)
    46.253.196.223 (SE01.fragnet.net)
    46.253.196.224 (SE02.fragnet.net)
    46.253.196.225 (SE03.fragnet.net)
    46.253.196.40 - 46.253.196.49

  • Date - 2014/10/11 10:31 - 2014/10/11 11:12
  • Last Updated - 2014/10/11 10:53
MySQL - Voice services (Sweden) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We upgraded the RAM modules for our machines hosting our Voice and free MySQL servers earlier today however the machine is not back up yet.

    Update: After a first reboot the machine did not come back online fast enough and a second reboot has been performed.

  • Date - 2014/10/11 10:28 - 2014/10/15 09:03
  • Last Updated - 2014/10/11 10:30
Chicago, IL - Unscheduled Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    An unscheduled maintenance session has been set for one of our Chicago, IL Minecraft hosting machines during the time frame provided below. We have found one of the primary disks on this machine is currently experiencing bad sectors and will be attempting to first repair and then replace the drive if necessary. During the course of this maintenance, the machine will be taken offline while our team works to resolve the issues present.

     

    START-DATE: 10/9/2014 2:00AM EST
    END-DATE: 10/10/2014 5:00AM EST

    IP Addresses Affected:

    198.144.183.114
    198.144.183.115
    198.144.183.116
    198.144.183.117
    198.144.183.118
    198.144.183.119
    198.144.183.120
    198.144.183.121
    198.144.183.122
    198.144.183.123
    198.144.183.124
    198.144.183.125
    198.144.183.126

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/10/09 02:26 - 2014/10/11 10:30
  • Last Updated - 2014/10/10 01:47
Copenhagen, DK - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: All services are now back online, we will keep monitoring the situation closely to ensure stability of the network.


    We are currently experiencing a site wide network outage in our Denmark, DK location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.


    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/10/08 13:10 - 2014/10/09 08:14
  • Last Updated - 2014/10/08 13:45
Stockholm, SE - MYSQL Database Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing issues with the free MySQL Databases which are hosted in our Stockholm, SE location. While our team is still investigating this matter, it appears that the database may have become corrupted, resulting in a loss of tables and data.

    We would like to reassure anyone affected by this, where we do keep daily backups of all databases and will restore from these if necessary. We will provide further updates once our investigation into this issue has been completed and confirm the status and course of action.

    If you have any questions or concerns in the meantime, we invite you to contact us via Support Ticket at https://clients.fragnet.net

    *UPDATE*

    The Database issue has been resolved, however some client databases may not have been fully repaired. If you are still experiencing any issues with the table data missing, please open a support ticket with us and our team will restore your database from the latest backup.

    Thank You,
    The Fragnet Team

  • Date - 2014/10/04 18:40 - 2014/10/09 08:14
  • Last Updated - 2014/10/06 05:15
Düsseldorf, Germany - Network Maintenance - (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    We would like to inform you about an upcoming network maintenance affecting our data-center based in Düsseldorf, Germany.
    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients.
    The machines will keep all files and configuration, all access will however be unavailable during this outage.

    START DATE/TIME: September 25th, 2014 - 11:00PM CEST
    END DATE/TIME: September 25th, 2014 - 01:00AM CEST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/09/25 23:00 - 2014/10/15 02:00
  • Last Updated - 2014/09/24 15:19
Frankfurt, DE - Scheduled Migration (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We would like to notify all affected parties that the Frankfurt, Germany migration this morning has been successfully completed. While a few unavoidable delays were encountered during transit, there were no complications present otherwise and all machines have been securely racked and brought online at our new hosting facility.

     

    Please note that in some cases players may experience an increased latency with their connections to your services. This is to be expected and will be heavily dependent upon each individual player's location and Internet Service Provider. The migration however has given our network administration team full access to our upstream, where among a vast number of advantages, we will now have a much greater degree of control over the routing and can make any necessary changes. We do ask that anyone experiencing increased network latency to contact our support team, where this will be beneficial as we work to optimize this network to best serve you.

     

    If you need assistance, please contact our Support Department 24/7 at https://clients.fragnet.net

     

    Thank You,

    The Fragnet Team

  • Date - 2014/09/11 08:00 - 2014/09/11 18:00
  • Last Updated - 2014/09/11 19:01
Frankfurt, DE - Migration Complete (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We would like to notify all affected parties that the Frankfurt, Germany migration this morning has been successfully completed. While a few unavoidable delays were encountered during transit, there were no complications present otherwise and all machines have been securely racked and brought online at our new hosting facility.


    Please note that in some cases players may experience an increased latency with their connections to your services. This is to be expected and will be heavily dependent upon each individual player's location and Internet Service Provider. The migration however has given our network administration team full access to our upstream, where among a vast number of advantages, we will now have a much greater degree of control over the routing and can make any necessary changes. We do ask that anyone experiencing increased network latency to contact our support team, where this will be beneficial as we work to optimize this network to best serve you.

    If you need assistance, please contact our Support Department 24/7 at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/09/11 18:37 - 2014/09/25 18:18
  • Last Updated - 2014/09/11 19:01
Buffalo, NY - free MySQL databases down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • The free mysql databases hosted in Buffalo, NY are currently down. We are investigating.

  • Date - 2014/09/06 09:45 - 2014/09/06 16:01
  • Last Updated - 2014/09/06 09:45
San Jose, CA - Server Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a consistent outage with one of our machines in San Jose, CA. Our technical engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    IP Addresses Affected:

    8.17.252.98 - 8.17.252.110
    8.17.250.226 - 8.17.250.238

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/08/14 21:18 - 2014/08/14 23:23
  • Last Updated - 2014/08/14 21:20
London, UK - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: This has now been resolved, we are pending a RFO from the Data-center.


    Our London, UK Datacenter Bandwidth Technologies (bandwidth.co.uk) is currently completely offline. We have not yet been able to reach their on-site technical support team, however both their own systems and many of their largest clients including us are suffering complete outages. We have contacted them for more information, however this appears to be a widespread issue and we will continue to report back once more information is available.

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/08/14 08:54 - 2014/08/14 21:20
  • Last Updated - 2014/08/14 09:11
London, UK - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a site wide network outage in our London, UK location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    *UPDATE 8/12/2014 3:15PM EST*

    Our London, UK Datacenter Bandwidth Technologies (bandwidth.co.uk) is currently completely offline. We have not yet been able to reach their on-site technical support team, however both their own systems and many of their largest clients including us are suffering complete outages. We have contacted them for more information, however this appears to be a widespread issue and we will continue to report back once more information is available.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/08/12 20:55 - 2014/08/12 23:59
  • Last Updated - 2014/08/12 21:15
London, UK - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: This has now been resolved and was caused by a routing issue towards the data-center.

    We are currently experiencing an intermittent network outage in our London, UK location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/08/11 16:12
  • Last Updated - 2014/08/12 14:39
Chicago, IL MySQL Database - Connection Issu (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    UPDATE: This has now been resolved, we experienced some table corruption but were ablet o repair most of it.


    We are currently experiencing persistent problems with one of our Chicago, IL MySQL Databases. A crash earlier today appears to have possibly caused some table corruption and is resulting in recurring crashes on a regular basis.

    http://mysqlchicago.fragnet.net/

    We are currently investigating this problem and expect to have this resolved as quickly as possible. An ETA on the completion is not yet available, however we will provide any further updates on this matter to affected customers via this issues report.

    The Fragnet Team

  • Date - 2014/08/04 10:19
  • Last Updated - 2014/08/04 17:25
Copenhagen, DK - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    A DDOS Attack has recently been targeted at one of our hosted services based in our Copenhagen, Denmark location. Due to the size of the incoming traffic, our network technicians have made the decision to temporarily null-routed the affected addresses.

    The null-route will be kept in place for up to 24 hours, but may be lifted earlier should it be determined safe to do so. While this address is actively under null-route, both incoming/outgoing traffic will be blocked to prevent any widespread network interruptions.

    IP Addresses Affected: 

    • 80.243.125.11 (lifted)
    • 80.243.125.6 (lifted)

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You, The Fragnet Team

  • Date - 2014/08/03 01:05 - 2014/08/04 03:39
  • Last Updated - 2014/08/04 03:39
Battlefield 2: Ranked Server Listings (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    As many of you know, EA decided to retire their support for Battlefield 2 servers among many others in the month of June. With the shutdown of Gamespy, Battlefield 2 Ranked servers are now left without a resource to power the server listings and causes these services to fail on start.

    A new business by the name of BF2Hub has opened its doors to replace the Game Spy services and will work as a replacement solution. We have provided our application to their team and are awaiting our acceptance into their new Ranked servers program. We expect this to be completed this coming week and will issuing updates to all BF2 servers to reflect the necessary changes that will allow this to work.

    We appreciate your understanding and are actively working to restore these services as soon as possible.

    Thank you,
    The Fragnet Team

  • Date - 2014/08/03 18:18 - 2014/08/26 09:18
  • Last Updated - 2014/08/03 18:23
Dallas, TX - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    A DDOS Attack has recently been targeted at one of our hosted services based in our Dallas, TX location. Due to the size of the incoming traffic, our network technicians have made the decision to temporarily null-routed the affected addresses.

    The null-route will be kept in place for up to 24 hours, but may be lifted earlier should it be determined safe to do so. While this address is actively under null-route, both incoming/outgoing traffic will be blocked to prevent any widespread network interruptions.

    IP Addresses Affected: 

    • 192.227.136.68

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You, The Fragnet Team

  • Date - 2014/08/03 06:19 - 2014/08/03 15:57
  • Last Updated - 2014/08/03 06:20
Buffalo, NY - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    A DDOS Attack has recently been targeted at one of our hosted services based in our Buffalo, NY location. Due to the size of the incoming traffic, our network technicians have made the decision to temporarily null-route this address.

    The null-route will be kept in place for up to 24 hours, but may be lifted earlier should it be determined safe to do so. While this address is actively under null-route, both incoming/outgoing traffic will be blocked to prevent any widespread network interruptions.

    IP Address Affected: 

    • 199.21.113.21 (lifted)
    • 198.46.140.110 (lifted)

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You, The Fragnet Team

  • Date - 2014/08/03 01:04 - 2014/08/03 06:19
  • Last Updated - 2014/08/03 06:19
Buffalo, NY - DDOS Attack (198.12.65.34) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    A DDOS Attack has recently been targeted at one of our hosted services based in our Buffalo, NY location. Due to the size of the incoming traffic, our network technicians have made the decision to temporarily null-route this address.

    The null-route will be kept in place for up to 1 hour, but may be lifted earlier should it be determined safe to do so. While this address is actively under null-route, both incoming/outgoing traffic will be blocked to prevent any widespread network interruptions.

    IP Address Affected: 198.12.65.34

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You, The Fragnet Team

  • Date - 2014/08/02 23:50 - 2014/08/03 01:04
  • Last Updated - 2014/08/02 23:52
Sweden - Gaming MySQL maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are going to perform a maintenance operation on our Swedish MySQL database dedicated to game services (mysqlse.fragnet.net).

    The maintenance will start on 2014/07/29 03:00am GMT+2
    The mysql server will be turned off during the maintenance with an estimated down time of 8 to 16 hours.

    If you are using this MySQL database your server won't be able to connect during the maintenance. You may want to shut the server down or take a backup before maintenance starts to prevent any griefing if you are using protection plugins relying on the MySQL database connection.

    Should you have any question please contact our support.

  • Date - 2014/07/29 03:00 - 2014/07/30 08:51
  • Last Updated - 2014/07/29 15:08
Uk, 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP  185.16.85.139 has been null routed by the upstream provider in UK after a large DDoS attack causing the services hosted on this IP to not be accessible. We have already contacted our bandwidth provider to get the null route lifted as soon as possible.

  • Date - 2014/07/29 10:00 - 2014/07/29 23:47
  • Last Updated - 2014/07/29 14:19
Chicago - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our bandwidth provider will be performing maintenance on the power distribution units requiring our equipments to be powered off during the maintenance. Our equipments will be powered up as soon as the maintenance is over.

  • Date - 2014/07/23 13:19 - 2014/07/24 00:22
  • Last Updated - 2014/07/23 13:21
Buffalo, NY - 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.234.50 has been null routed due to a large scale ddos attack, the null route may remain in place for up to 4 hours.

  • Date - 2014/07/23 09:20 - 2014/07/23 11:49
  • Last Updated - 2014/07/23 09:22
NL/Europe - DDOS Attack 185.16.84.91 (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients, 

      

    A DDOS Attack has recently been targeted at one of our hosted services based in our NL/Europe location. Due to the excessive size of the incoming traffic, our network technicians have made the decision to temporarily null-route this address. 
     

    The null-route will be kept in place for up to 4 hours, but may be lifted earlier should it be determined safe to do so. While this address is actively under null-route, both incoming/outgoing traffic will be blocked to prevent any widespread network interruptions. 

      

    IP Address Affected: 185.16.84.91 

      

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. 
    Support Tickets can be placed from your Client Area at https://clients.fragnet.net 

      

    Thank You, 
    The Fragnet Team 

     

  • Date - 2014/07/20 18:05 - 2014/07/21 17:31
  • Last Updated - 2014/07/20 19:31
Amsterdam, NL - 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Due to a massive network attack against IP 185.16.84.91 it has been temporarily null routed. Services running on that IP will be unavailable for few minutes/hours. We will keep monitoring the situation and lift the null route as soon as possible.

  • Date - 2014/07/19 14:00 - 2014/07/19 16:33
  • Last Updated - 2014/07/19 15:30
Seattle Migration (Resolved)
  • Priority - Critical
  • Affecting System - All services hosted in our Seattle Facility
  • Subject: Seattle Transition - July 22nd, 2014 - 07:00PM PDT
    Type: Maintenance
    Severity: Critical

    Affected Zone: Seattle - Fragnet Hosting Facility
    Please note that all services located in this zone will be impacted

    Time Frame
    Start Time: 2014-07-22 07:00 PM PDT
    End Time: 2014-07-23 07:00 AM PDT


    Message:

    On Tuesday, July 22nd, Fragnet's datacenter operations and engineering departments will be conducting the a capital improvement and expansion in the Seattle, Washington market. This maintenance will have a direct impact on your service, as our server(s) will be physically relocated. The maintenance window opens at 7 PM PDT and concludes at 7 AM PDT Wednesday morning, July 23rd.

    Extreme care will be taken to safely and quickly relocate all equipment. The migration plan was constructed to ensure that no specific device will be offline for the entire duration of the maintenance window; teams have been established to handle groups of servers and we anticipate that most servers will be offline for 4 to 5 hours. Before the migration occurs on the 22nd, the new network will be online, tested, and fully functional. From a customer perspective this means that all servers will be connected to gigabit ports, all switches will have much more capacity, and the equipment will be IPv6 ready.

    We will be relocating inside the Sabey Technology Campus which is the largest Private Internet Wholesale Datacenter provider in North America to date. Being located in this technology campus, we are sharing the benefits of having robust power availability and high numbers of fiber interconnections that are shared with our datacenter neighbors. We are on the same campus as companies such as: Microsoft, Oracle, and the Department of Homeland Security to name a few. The datacenter building is located near Seattle/Tacoma International Airport and outside of Seattle fault zone and liquefaction area. The building is located on top of a hill, far above highway 99 and poses little or no risk of flooding. The building is also a Tier3+ building and rated to Seismic Zone 3 specifications. We look forward to offering an improved, top tier, service to our Seattle customers moving forward.

  • Date - 2014/07/23 01:00 - 2014/07/29 14:21
  • Last Updated - 2014/07/17 11:10
Copenhagen, DK - 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 80.243.125.6 has been temporarily null routed due to a network attack in order to preserve our infrastructure. We will keep monitoring it and remove the null asap.

  • Date - 2014/07/11 10:57 - 2014/07/11 11:42
  • Last Updated - 2014/07/11 10:58
Chicago routing problems to the game panel. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Most of our machines located in Chicago are currently experiencing connection problems towards our Game panel, which is causing the status of all servers located in Chicago to be displayed as "Unknown" on the game panel.

    We have determined that these connection problems are caused by faulty routing from our Chicago datacenter to where our game panel is hosted at.
    We arec currently working alongside our datacenter's on-site technicians to solve this problem as quickly as possible.

  • Date - 2014/07/09 15:21 - 2014/07/09 18:59
  • Last Updated - 2014/07/09 15:26
Buffalo, NY - Voice servers down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Hello Customers,

    We're currently experiencing issues with our Buffalo based voice servers.
    We're investigating this issue and any future findings/reports will be published here.

    If you're affected by this problem and want to get a replacement server for the meanwhile, simply open a support ticket!
    All the affected customers will be compensated as soon as the issue is solved.

    We sincerely apologise for any trouble this might cause to you.

    Kind Regards,
    Fragnet Networks.

  • Date - 2014/07/05 22:45
  • Last Updated - 2014/07/09 13:48
Dallas, TX - 1 IP temporarily null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.227.136.68 was under a large scale ddos attack and has been temporarily null routed to prevent network issues to the whole location.

    UPDATE:
    Malicious traffic dropped and null-route was removed.
    All services on the affected IP are back online

  • Date - 2014/07/09 09:45 - 2014/07/09 13:32
  • Last Updated - 2014/07/09 13:32
San Jose, CA - Voice servers down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are having an outage with voice services in San Jose caused by a null route on upstream level. It will be automatically lifted around 8:15 PDT

    We will migrate those voice services soon to avoid this kind of inconvenience in the future.

  • Date - 2014/07/05 09:30 - 2014/07/09 00:36
  • Last Updated - 2014/07/05 11:46
Amsterdam, NL - Scheduled maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are going to perform a maintenance on 2014/07/04 between 08:00 and 09:00 GMT+2 on one our ouf machines located in Amsterdam.

    Services will be unavailable during that window.

    Touched Ip's are as follows:
    185.16.84.10 - 185.16.84.16
    185.16.84.71 - 185.16.84.79
    185.16.84.90 - 185.16.84.96
    185.16.84.100 - 185.16.84.109
    185.16.84.150 - 185.16.84.154
    185.16.84.160 - 185.16.84.164




  • Date - 2014/07/04 08:00 - 2014/07/04 09:24
  • Last Updated - 2014/07/03 12:17
Chicago, IL - Network issues (Resolved)
  • Priority - High
  • Affecting System - Voice Server Node 2
  • Dear Client,

    We are currently experience a network issue towards our ChicagoVoice Server node 2 and we are trying to resolve this with the highest priority possible.
    This outage notice will be updated as we proceed towards a resolution.

    The affected IPs are:

    • 192.227.140.105 (chi-voice2.fragnet.net)

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Sincerely, 
    Fragnet Networks Operations Team

  • Date - 2014/07/01 06:58
  • Last Updated - 2014/07/01 08:39
Buffalo, NY - Scheduled Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    A network maintenance session has been scheduled at our Datacenter for our Buffalo, NY location during the time frame provided below. During the course of this maintenance, there may be intermittent disruptions to your service(s) which are located on the affected machines.

    START-DATE: 6/24/2014 11:00PM EST
    END-DATE: 6/25/2014 12:00AM EST

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,
    The Fragnet Team

  • Date - 2014/06/24 23:00 - 2014/06/24 07:25
  • Last Updated - 2014/06/24 01:27
Seattle, WA - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network outage in our Seattle, WA location. Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients. In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time. Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/06/21 06:51 - 2014/06/21 12:54
  • Last Updated - 2014/06/21 06:52
Game Panel - Chicago, San Jose, Ashburn (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing intermittent connectivty issues with our Game Panel for services hosted in our Chicago, San Jose and Ashburn data-centers.

    Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.

    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

      

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.

    Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,

    The Fragnet Team

  • Date - 2014/06/18 16:35 - 2014/06/18 20:48
  • Last Updated - 2014/06/18 16:39
Atlanta, GA outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our Atlanta, GA location is currently unavailable, Techs on site have been warned to fix this issue asap.

  • Date - 2014/06/17 10:14 - 2014/06/17 10:29
  • Last Updated - 2014/06/17 10:15
Germany - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: This has now been resolved.

     

    We are currently experiencing an intermittent network outage in our data center located in Germany.

    Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.

    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

      

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.

    Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,

    The Fragnet Team

  • Date - 2014/06/16 11:27
  • Last Updated - 2014/06/16 13:44
UK network outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our bandwidth provider in the UK appears to be experimenting a major outage at the moment, as a result our services based in the UK are unreachable until resolution.

    Update: there was a power outage in the area, we will keep you updated.

    Update: services are now back online

  • Date - 2014/06/14 10:00 - 2014/06/14 10:34
  • Last Updated - 2014/06/14 10:34
Network Issue US-LAX (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing an intermittent network outage in our US-LAX location.
    Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.
    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.


    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.
    Support Tickets can be placed from your Client Area at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/06/10 20:14 - 2014/06/10 23:14
  • Last Updated - 2014/06/10 20:15
US-LAX Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,
     
    We are currently experiencing an intermittent network outage in our US-LAX location.
    Our network engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.
     
    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.
    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.
     
     
    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.
    Support Tickets can be placed from your Client Area at https://clients.fragnet.net
     
    Thank You,
    The Fragnet Team

  • Date - 2014/06/01 10:19 - 2014/06/01 16:32
  • Last Updated - 2014/06/01 10:24
Finland - Battlefield 4 issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing an issue towards Battlelog from our Espoo, Finland location.

    We are actively investigating this incident and expect to have a resolution in place as soon as possible.

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.

    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.

    Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,

  • Date - 2014/05/29 09:00 - 2014/06/12 13:56
  • Last Updated - 2014/05/29 17:05
Websites outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing an outage with our customers websites.

    Our engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.

    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

     

     

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.

    Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,

    The Fragnet Team

  • Date - 2014/05/22 10:35 - 2014/05/22 10:40
  • Last Updated - 2014/05/22 10:37
Amsterdam, NL - outage (voip/mysql) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing an outage in our Amsterdam, Netherlands location.

    Our engineers are actively investigating this incident and expect to have a resolution in place as soon as possible.

     

    We sincerely apologize for the disruption of service and are treating this with a sense of urgency to minimize the impact on affected clients.

    In accordance with our uptime guarantee, we will be working with our own providers to ensure this case is resolved through the proper channels.

     

    IP Addresses Affected:

     

    mysqleu1.fragnet.net
    nl-voice.fragnet.net


    UPDATE: we rebooted the machine to address the issue.

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time.

    Support Tickets can be placed from your Client Area at https://clients.fragnet.net

     

    Thank You,

    The Fragnet Team

  • Date - 2014/05/21 09:05
  • Last Updated - 2014/05/21 09:19
Chicago, IL - Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Chicago Data-center
  • Dear Client,

    We would like to inform you about an upcoming network maintenance affecting our data-center based in Chicago, IL.
    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients.
    The machines will keep all files and configuration, all access will however be unavailable during this outage.

    START DATE/TIME: May 21st, 2014 - 12:00AM EDT
    END DATE/TIME: May 21st, 2014 - 02:00AM EDT


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/05/21 00:00 - 2014/05/26 19:53
  • Last Updated - 2014/05/20 14:12
Dallas, TX - Game panel connectivity issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Due to some connectivity between our main game panel and Dallas, TX location you may see your server status as "unknown" if it is located in Dallas. 

    FTP/File manager as well as other game panel features may not work properly until resolution.

  • Date - 2014/05/17 11:39 - 2014/05/17 12:25
  • Last Updated - 2014/05/17 11:41
Battlefield 4 - Battlelog issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Battlelog is curently having issues where your server may not be listed or its stats may not be updated live.

    This is a known issue touching BF4 servers randomly and all the BF4 server providers.

     

    The only recommendation given until this is fixed by EA/Dice is to stop your server for 5 minutes and/or restart it several times.

  • Date - 2014/05/17 11:32 - 2014/05/20 14:12
  • Last Updated - 2014/05/17 11:34
Chicago Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • A few machines located in Chicago, IL are unresponsive due to a network outage. Please hold on while we investigate.
    Update: machines are back up but we are still getting some packets loss causing possible issues and game panel unresponsiveness. Network engineers are working on it.

  • Date - 2014/05/16 08:47 - 2014/05/17 00:13
  • Last Updated - 2014/05/16 11:10
Dallas TS3 outage (Resolved)
  • Priority - High
  • Affecting System - Dallas Team Speak 3
  • Dear Clients,

    We are experiencing some issues on one of the machines hosting the Dallas based Team Speak 3 servers.
    We are currently looking into this and will add more information here within shortly.
    We are sorry for any inconvenience caused and rest assured all focus is on restoring all services!

    UPDATE: The issue mentioned above has been solved and all the Team Speka 3 server sshould be comming back online right now.

    Best Regards,
    The Fragnet Networks' Staff

  • Date - 2014/05/11 08:05
  • Last Updated - 2014/05/11 08:32
Chicago, IL - Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently experience a network issue towards our Chicago datacenter, we are trying to resolve this with the highest priority possible.
    This outage notice will be updated as we proceed towards a resolution.
    The following IPs are currently affected by this problem:

    199.21.112.138

    199.21.112.139

    199.21.112.140

    199.21.112.141

    199.21.112.142

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

  • Date - 2014/05/01 00:55
  • Last Updated - 2014/05/01 10:53
Game Panel Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    After the weekly operating system updates were applied this evening, some of our machines have reported being unable to establish a connection to our master Game Panel software. This is resulting in services hosted on those particular machines as showing up as "Unknown" via the Game Panel.

    We are aware of this issue and are currently investigating this problem. We expect to have this matter resolved shortly and will provide further updates should this be delayed for any reason.

    Thank you,
    The Fragnet Team

  • Date - 2014/04/30 07:57
  • Last Updated - 2014/04/30 16:49
UK routing issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • British Telecom have a national network issue at the moment. It's affecting their broadband, VoIP and leased line customers.
    If you are based in the UK and are having issues reaching your services with us you may be touched by this network issue.

  • Date - 2014/04/30 11:46
  • Last Updated - 2014/04/30 16:49
Chicago, IL - Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    UPDATE 1: This has been resolved, during the outage DNS related services were affected as well as servers located in Chicago, IL.

    We are currently experience a network issue towards our Chicago datacenter, we are trying to resolve this with the highest priority possible.
    This outage notice will be updated as we proceed towards a resolution.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Sincerely,
    Fragnet Networks Operations Team

  • Date - 2014/04/30 15:19
  • Last Updated - 2014/04/30 16:49
Chicago, IL / / 1 IP Nullroute (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    One of our machines located in Chicago, has been the target of a DDoS attack, we have null routed the target IP 192.210.236.2. We will continue to monitor this situation, the null route may remain in place for up to 4 hours.

  • Date - 2014/04/26 12:47 - 2014/04/26 17:31
  • Last Updated - 2014/04/26 12:49
Chicago, IL // GamePanel down (Resolved)
  • Priority - Critical
  • Dear clients,

    One of our machines, located in Chicago (IL) and intended for hosting Minecraft servers is currently unavailable.
    The reason for this downtime is a DDOS attack, we are working alongside our datacenter facilities to rectify the situation as quickly as possible.
    Below is a list of all IP addresses affected by this issue :

    108.174.48.194

    This will affect your access to the Game Panel for the users having their servers on the targeted machine.

    The IP has been null routed for the next 3-4 hours.

    We are very sorry for any inconvenience caused!

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Sincerely, 
    Fragnet Networks AB



  • Date - 2014/04/26 02:54 - 2014/04/26 07:00
  • Last Updated - 2014/04/26 06:32
Chicago, IL: outage on 1 machine (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Chicago is unresponsive. Network engineers on site are investigating.

    The below Ip range is affected:
    192.210.238.18 - 192.210.238.30

  • Date - 2014/04/16 12:00
  • Last Updated - 2014/04/17 12:10
Stockholm, SE - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    UPDATE1: All servers are back online with the exception of the below IPs, we are currently monitoring the situation very closely and will resolve the remaining issue as soon as possible.

    46.253.196.7
    46.253.196.8
    46.253.196.9

    A maintenance in our Stockholm, SE data-center is going to be carried out during the below time frame.
    This maintenance will further increase resilience towards our hardware. All affected clients have been contacted in a seperate e-mail.

    Work has been done to ensure that this is handled as seamlessly as possible as well as having minimal effect on all affected clients. The machines will keep all their files and configuration, you don't have to worry about losing any configuration/data. 

    All access to your services will be unavailable during this outage. 

    START DATE/TIME: 16/04/2014 08:00AM GMT+2
    END DATE/TIME: 16/04/2014 12:30AM GMT+2

     
    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

     

    Sincerely,

    Fragnet Networks AB

  • Date - 2014/04/16 09:16 - 2014/04/16 17:55
  • Last Updated - 2014/04/16 12:30
EU MySQL Database - Connection Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have recently been made aware of persistent problems with one of our European MySQL Database machines. A crash earlier this week appears to have possibly caused some table corruption and is resulting in recurring crashes on a regular basis.

    http://mysqleu1.fragnet.net

    We are currently investigating this problem and expect to have this resolved as quickly as possible. An ETA on the completion is not yet available, however we will provide any further updates on this matter to affected customers via this issues report.

    The Fragnet Team

  • Date - 2014/04/12 22:54 - 2014/04/16 08:09
  • Last Updated - 2014/04/12 22:57
Minecraft Maintenance - Outstanding Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    After the scheduled maintenance earlier this morning, two of the machines which were affected have some outstanding problems. Our team is currently investigating this and should have this rectified shortly.

    If your Minecraft Server is located in Chicago, IL or Dallas, TX and is unable to start, it is likely hosted on one of the machines in question. We will have this addressed as quickly as possible to ensure the downtime is minimal.

    We will provide any additional updates via this ticket while this matter is outstanding.

    Thank You,
    The Fragnet Team

  • Date - 2014/04/11 23:14 - 2014/04/12 10:06
  • Last Updated - 2014/04/12 10:07
Amsterdam MySQL node down. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Our MySQL node in Amsterdam serving MySQL databases for servers located across Europe is currently down, the reason is yet unknown to us. We are working on getting the machine and all MySQL databases back online as soon as possible.
    We are taking backups to possibly perform a reload within the next few days to avoid repeated issues with this machine.

  • Date - 2014/04/08 20:40 - 2014/04/11 10:13
  • Last Updated - 2014/04/11 08:33
Italy - network issue with a machine (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines hosted in Italy is apparently having a network issue. Services are unavailable until resolution.

    Touched IP is 95.141.37.200

  • Date - 2014/04/05 09:41
  • Last Updated - 2014/04/05 16:48
Espoo, FI - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    We have recently been made aware of Network issues in our Espoo, FI datacenter. We are currently investigating the issue and will keep you up to date!

    We apologize for any inconvenience this might be causing

    The Fragnet Team

  • Date - 2014/04/04 15:51 - 2014/04/05 09:05
  • Last Updated - 2014/04/04 15:58
Buffalo, NY - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We have recently been made aware of Network Issues which are present in our Buffalo, NY Datacenter. One of our primary bandwidth upstream providers (Level3) is currently experiencing packet loss in a number of sites. We are currently in communication with our hosting provider to address this matter and will provide updates until this matter has been resolved.

    Thank you for your understanding,

    The Fragnet Team

  • Date - 2014/04/03 01:25
  • Last Updated - 2014/04/04 13:52
mysqleu1.fragnet.net under maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Our mysql server mysqleu1.fragnet.net is having issues and is currently under maintenance.
    You won't be able to connect to this mysql database during the maintenance.

    Should you require assistance, don't hesitate in contacting our support team from your client area, at http://clients.fragnet.net/clientarea.php.

  • Date - 2014/04/04 13:50 - 2014/04/04 14:48
  • Last Updated - 2014/04/04 13:50
Spigot servers crashing. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    A major bug has recently been introduced on the latest version of Spigot, which is causing servers to crash whenever more than one player connects to the server.
    Steps on how to resolve the problem can be found on the mod's official website : http://www.spigotmc.org/threads/arrayindexoutofboundsexception.14826/

    Should you require assistance, don't hesitate in contacting our support team from your client area, at http://clients.fragnet.net/clientarea.php.

  • Date - 2014/03/27 00:21 - 2014/03/27 15:12
  • Last Updated - 2014/03/27 00:29
Chicago, IL / One machine down. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines, located in Chicago (IL) and intended for hosting Minecraft servers is currently unavailable.
    The reason for this downtime is yet unknown to us, we are working alongside our datacenter facilities to rectify the situation as quickly as possible.
    Below is a list of all IP addresses affected by this issue :

    192.210.236.50
    192.210.236.51
    192.210.236.52
    192.210.236.53
    192.210.236.54
    192.210.236.55
    192.210.236.56
    192.210.236.57
    192.210.236.58
    192.210.236.59
    192.210.236.60
    192.210.236.61

    192.210.236.62

  • Date - 2014/03/26 22:42 - 2014/03/27 08:53
  • Last Updated - 2014/03/26 22:46
Stockholm Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    The below IPs are currently unreachable and we are investigating further into this matter with our datacenter technicians. We will update this post once we find out more in regards to this outage!

    46.253.196.223 - 225

    46.253.196.197 - 199

    46.253.196.7 - 9

    46.253.196.210 - 221

    46.253.196.32 - 39

    46.253.196.130-131

    46.253.196.10 - 19

    46.253.196.25 - 28

     

    We are very sorry for any inconvenience caused!

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Sincerely, 
    Fragnet Networks AB

     

    UPDATE

     

    Everything is  back online again. Some of the machines were powered off and we are looking into thie cause of this . 

  • Date - 2014/03/24 18:21 - 2014/03/24 19:39
  • Last Updated - 2014/03/24 18:54
London, UK / One machine down. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines, located in London and hosting Minecraft servers is currently down. We are investigating this alongside our datacenter and hope to bring all services online as quickly as possible.

    The affected IP addresses are as follows :
    185.16.85.171
    185.16.85.172
    185.16.85.173
    185.16.85.178
    185.16.85.179
    185.16.85.180

    Should you have any questions or concerns regarding this outage, feel free to contact us via our support panel at http://clients.fragnet.net.

  • Date - 2014/03/13 20:52 - 2014/03/13 20:57
  • Last Updated - 2014/03/13 20:56
Scheduled Maintenance - London, UK (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: Due to weather conditions that are causing additional cautioness to the hardware, we are forced to extend the ETA to 22:30 GMT+1
    UPDATE 2: All services but the VPS-node are restored since 01.30 AM GMT+1, we estimate the remaining problems to be resolved by 15.00 GMT+1
    UPDATE 3: All services are now restored, we are continuing to monitor the situation closely.

    We need to undergo an emergency maintenace in our UK facility. Please note the during the below service window any services located in this Datacenter will be inaccessible.

    DATE: March 3rd, 2014

    Start: 12:30 GMT+1
    End: 16:00 22:30 GMT+1

    We are very sorry for any inconvenience caused!

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/03/03 12:30 - 2014/03/13 10:14
  • Last Updated - 2014/03/04 12:18
Germany - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: The issue has been resolved, we are continuing to monitor the situation closely.

    We are currently experiencing network related issues towards our datacenter located in Germany, rendering servers unreachable and being displayed as "Unknown" within the game panel.
    We are doing our outmost to have this resolved as soon as possible.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/03/03 14:30 - 2014/03/05 16:28
  • Last Updated - 2014/03/03 16:49
MySQL - Dallas, TX (Resolved) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE: This problem has now been resolved and all MySQL Databases have been restored. If you are still having trouble accessing your database, please submit a ticket to our Support Desk at https://clients.fragnet.net and our team will take care of any outstanding issues.

    We are currently experiencing connection problems towards our Dallas, TX based MySQL database.
    We are doing our outmost to have this resolved as soon as possible but cannot provide an estimate at this time.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/02/16 12:00 - 2014/02/20 21:19
  • Last Updated - 2014/02/20 06:17
Milan, Italy / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    We are currently experiencing a network issue towards our datacenter located in Milan, Italy. The nature of this outage is yet unknown to us, we are working alongside our datacenter to bring the location back online as quickly as possible.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

  • Date - 2014/02/18 20:42 - 2014/02/19 00:05
  • Last Updated - 2014/02/18 20:45
UK - Voice Servers scheduled maintenance (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,

    In order to improve the quality of our voice servers we will be performing a maintenance operation.
    The services will be down during the maintenance window on February 18th:

    Start time: 08:00am GMT
    Estimated end time: 10:00am GMT

    Affected IP/hostnames:
    185.16.85.83 / eu-uk-voice2.fragnet.net / uk-voice2.fragnet.net


    Best Regards,

    Fragnet Networks Operations Team

  • Date - 2014/02/18 09:00 - 2014/02/18 13:51
  • Last Updated - 2014/02/17 17:44
DNS / NTP issues - Dedicated & Virtual se (Resolved)
  • Priority - Low
  • Affecting Other - Dedicated & Virtual servers
  • Hello Clients,

    If you have been experiencing problems with DNS or NTP services on your Dedicated or Virtual servers since friday, then please submit a support ticket and let us have a look into that matter.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/02/07 00:00 - 2014/02/14 17:32
  • Last Updated - 2014/02/14 17:31
NTP Attacks - Network Outages & Interrupt (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    In the past 2 days a type of DDOS (Distributed Denial of Service) Attack called NTP has become extremely prevalent. This is being used to launch some of the absolute largest attacks ever seen at various internet based companies including Cloud Flare, a DDOS Protection service for websites.

    Our Hosting Provider in the United States has informed us that they too are being targetted by these NTP Attacks, resulting in complete network outages for locations including Chicago, IL and Buffalo, NY but affecting others as well to a lesser degree. Our provider has stated they are working to stop these attacks as quickly as possible, but with the size of NTP Attacks they do not yet have an estimated time that the network will be fully stabilized.

    We will continue to report any updates from our Datacenter and do anything possible to ensure this has as little impact on our customers as possible. If you do have any questions regarding this, please feel free to contact us via Support Ticket at https://clients.fragnet.net

    Update: Rate limits have been applied in Chicago, Atlanta and Los Angeles already, that should prevent network attacks from having such an impact.

    Thank You,
    The Fragnet Team

  • Date - 2014/02/13 07:41 - 2014/02/14 17:31
  • Last Updated - 2014/02/13 09:18
Denmark <=> Stockholm routing issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Our datacenter in Stockholm, Sweden is currently experiencing routing issues to Denmark, why any individuals located in Denmark may experience abnormally high latency to services located within our Stockholm, Sweden location.

    We have already forwarded this matter to our upstream network providers who are currently working on resolving the faulty network routes as quickly as possible.
    Any further updates will be posted on this report.

    We appreciate your comprehension, and welcome you to contact our support team for any inquiries regarding this issue.

  • Date - 2014/02/01 18:13 - 2014/02/14 17:31
  • Last Updated - 2014/02/12 21:35
Game panel / Emergency restart. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    An emergency restart has just been issued on the machine where our main game panel (cp.fragnet.net) is hosted at.
    The panel will be accessible again within the next few minutes, this does not involve the interruption of any services.

  • Date - 2014/02/12 20:30 - 2014/02/12 20:56
  • Last Updated - 2014/02/12 20:33
New York - Down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    All machines hosted in New York appear to be down including our game panel. 

    We are working with the datacenter to get more information about this and have everything back up and running again. 

    We do apologize for any inconvenience caused by this and will ensure that this matter is rectified as quickly as possible.

  • Date - 2014/02/11 16:19 - 2014/02/11 16:54
  • Last Updated - 2014/02/11 16:21
Dallas - network maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our network infrastructure is under maintenance in Dallas to better protect against network attacks.
    This should not take more than a couple of hours.

  • Date - 2014/02/11 09:33 - 2014/02/11 14:47
  • Last Updated - 2014/02/11 10:57
Copenhagen, DK - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: All services are restored for now, we will continue to monitor the situation closely.

    We do currently experience routing issues towards our site located in Denmark.
    All services hosted in Denmark are currently inaccessible.

    We expect to have this resolved within the next 4 hours, we will keep this post updated as we receive further information.


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/02/10 12:00 - 2014/02/11 09:41
  • Last Updated - 2014/02/10 14:17
Chicago, IL - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There are currently networking issues present in the Chicago, IL location which are resulting in frequent disconnects and packet loss for some hosting machines in this location. We are working with our on-site Network Technicians at the Datacenter to rectify this situation as quickly as possible. We do apologize for any inconvenience caused by this and will ensure that this matter is rectified as quickly as possible.

    Thank You,
    The Fragnet Team

  • Date - 2014/02/09 00:08 - 2014/02/09 05:19
  • Last Updated - 2014/02/09 00:10
Name Servers - Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Name Servers
  • Dear Clients,

    We do currently have connectivity issues towards our Name Servers ns1.webfrag.net and ns2.webfrag.net
    These connectivity problems are causing some domains not to resolve.

    Update: Name servers were reset, it may take few hours for the DNS to propagate before you can use domain names again.


    Sincerely, 
    Fragnet Networks AB

  • Date - 2014/02/08 02:17 - 2014/02/09 05:05
  • Last Updated - 2014/02/08 12:23
Stockholm, SE - VPS emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    UPDATE 1: We have been monitoring the situation the past hour and seen good results, all services are now back online.
    We will keep additional attention to this node during the coming days.

    We are forced to perform an emergency maintenance on our virtual node hosting VPS servers in Stockholm, SE.
    This due to recent network problems towards this node.

    All services will be inaccessible during this maintenance.


    We appreciate your understanding in this matter and do welcome any questions.
    Please feel free to submit a support ticket to us any time at https://clients.fragnet.net

    Regards,
    The Fragnet Team

  • Date - 2014/02/05 13:00 - 2014/02/09 05:05
  • Last Updated - 2014/02/05 16:31
Atlanta, GA - DDOS Attack (VPS) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Due to a large scale DDOS Attack involving onoe of our Virtual Private Server (VPS) machines this evening, we have been forced to temporarily disable network access to this particular machine. Our Network Team is currently working to rectify this issue as quickly as possible at which time full service will be restored to the node.

    Affected IP Addresses:

    198.23.148.240/28
    172.245.17.64/26

    If you have any questions, comments or concerns, please do not hesitate to contact our Support Desk at any time from your Billing/Support account at https://clients.fragnet.net

    T
    hank You,
    The Fragnet Team

  • Date - 2014/02/05 07:28 - 2014/02/05 14:22
  • Last Updated - 2014/02/05 07:31
Stockholm and Copenhagen / Minecraft auth ser (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Our datacenters located in Stockholm and Copenhagen are currently experiencing connection issues to the Minecraft authentication services, why servers hosted within these locations may not be able to accept players if set to "online" mode.

    We are investigating this alongside our datacenters as we speak, further updates will be posted on this report.

  • Date - 2014/02/04 22:11 - 2014/02/05 07:31
  • Last Updated - 2014/02/04 22:20
Buffalo DDoS (Resolved)
  • Priority - Critical
  • Affecting System - Buffalo Voice Servers
  • Dear clients,

    We recently had a large attack towards 192.227.129.18 which is the main node for Teamspeak 3 servers located in Buffalo, NY. This also affected our Free MySQL databases hosted in Buffalo. 

    We have applied a null route to this IP for the time being, and will have it removed in the next few hours.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

  • Date - 2014/02/03 01:13 - 2014/02/05 14:22
  • Last Updated - 2014/02/03 01:14
Sweden - VPS - Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our VPS node in Sweden is having network issues, this is under investigation.

  • Date - 2014/02/01 13:57 - 2014/02/02 18:43
  • Last Updated - 2014/02/01 13:58
Stockholm, SE - Machine Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently investigating a machine located in Stockholm, Sweden that is being reported as offline. This is a Minecraft Hosting node that has recently become inaccessible and is being checked our on-site technicians at this time.

    Affected IP Addresses:

    46.253.196.10
    46.253.196.11
    46.253.196.12
    46.253.196.13
    46.253.196.14
    46.253.196.15
    46.253.196.16
    46.253.196.17
    46.253.196.18
    46.253.196.19

    Please note we are aware of this matter and will have this resolved as soon as possible. Any additional updates on this will be added here.

    Thank You,
    The Fragnet Team

  • Date - 2014/01/31 22:09 - 2014/02/01 13:57
  • Last Updated - 2014/01/31 22:12
Stockholm, SE - Potential Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have been notified of several occurences where Game Servers located in our Stockholm, Sweden location are unable to authenticate with back-end servers. This includes DAYZ Standalone servers and connections to HIVE as well as Source Servers and connections to Steam.

    We are currently investigating this matter to confirm if this is a network wide matter or isolated occurences. If your server is located in this region and is having any unexpected connectivity issues, please open a support ticket with us at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/01/29 07:43 - 2014/01/30 08:10
  • Last Updated - 2014/01/29 07:46
Netherlands - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    We recently had a large attack towards 185.16.84.21 which is the main node for Teamspeak 3 servers located in Netherlands. This also affected our Free MySQL databases hosted in Europe. 

    We have applied a null route to this IP for the time being, and will have it removed in the next few hours.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

  • Date - 2014/01/25 18:35 - 2014/01/28 15:00
  • Last Updated - 2014/01/26 15:08
Game Panel Login Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have recently been made aware of an issue with our Game Panel which is causing the direct login process to become hung. We are currently investigating this issue and working with the Game Panel Developers to determine the cause so that a resolution may be found.

    We do not yet have an ETA on when this matter will be resolved, however we will post all updates on this matter for customers here. If you have any specific questions, please feel free to submit a support ticket to us at https://clients.fragnet.net

    Do note that as a work around you can login to the game panel from your cuctomer area:

    1) Go to your customer area, log on and go to "My Services" : http://puu.sh/6xkUW.jpg
    2) Then click on "view details" next to your active service: http://puu.sh/6xkYF.jpg
    3) Finally Scroll down and click on "Login to Control Panel": http://puu.sh/6xl0y.jpg


    The Fragnet Team

  • Date - 2014/01/25 05:30 - 2014/01/28 00:26
  • Last Updated - 2014/01/25 09:57
Chicago, IL - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Chicago servers
  • Dear Clients,

    A maintenance in our Chicago,IL datacenter is going to be carried out during the below time frame.
    This maintenance will further increase resilience towards our hardware.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all their files and configuration, you don't have to worry about losing any configuration/data.

    All access to your services will be unavailable during this outage.

    START DATE/TIME: 25/01/2014 11:00PM CST
    END DATE/TIME: 26/01/2014 02:00AM CST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/01/25 23:00 - 2014/01/26 13:41
  • Last Updated - 2014/01/24 15:04
Frankfurt, DE - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Other - DE servers
  • Hello Clients,

    We do currently have latency issues towards our datacenter based in Frankfurt, DE.
    We expect to have this resolved by the 24th January, we are currently awaiting our provider for an update in this matter.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely, 
    Fragnet Networks AB

  • Date - 2014/01/23 08:00 - 2014/01/24 20:19
  • Last Updated - 2014/01/23 17:08
DayZ Standalone maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - DayZ
  • Dear Clients,

    UPDATE 1: Upon completion server owners are required to change the difficulity in our config editor to apply Regular/Hardcore settings in order for their servers to work properly.
    To execute this change, simply stop your server, enter the config editor and choose either Regular/Hardcore in the difficulty scroll list, save and start your server.

    Bohemia Interactive has announced a global schedule maintenance for all DayZ Standalone servers.
    This maintenance will include a new server patch, for more information please visit Bohemia's official forums.

    All access to your services will be unavailable during the below time frame.

    START DATE/TIME: 22/01/2014 06:30PM GMT+1
    END DATE/TIME: 22/01/2014 09:30PM GMT+1

    START DATE/TIME: 22/01/2014 12:30PM EST
    END DATE/TIME: 22/01/2014 03:30PM EST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/01/22 18:30 - 2014/01/23 13:29
  • Last Updated - 2014/01/22 20:01
Data Center Outage (Resolved)
  • Priority - Critical
  • Affecting System - Buffalo, New York
  • Dear Clients,

    Our NOC reports an outage in our Buffalo Data Center.
    We are currently looking into this and will add more information here within shortly
    We are sorry for any inconvenience caused and rest assured all focus is on restoring all services!

    UPDATE 1:
    One of our upstream core router is down and the redundant router appears not to has taken over as intended
    We expect this to be resolved within the next 5-10 minutes

    UPDATE 2:
    Connectivity has been fully restored and all services are operational again.

  • Date - 2014/01/21 00:24 - 2014/01/21 00:55
  • Last Updated - 2014/01/21 00:55
Maintenance London, UK (Resolved)
  • Priority - Medium
  • Dear Clients,


    UPDATE 1: extended maintenance to 13.00 GMT+1
    UPDATE 2: We have run into some issues and need to extend this service window to 15.00 GMT+1
    UPDATE 3: Everything is back up and running since 14:30 GMT+1

    A maintenance in our London, UK datacenter is going to be carried out during the below time frame.
    This maintenance will further increase resilience to our hardware.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all their files and configuration, you don't have to worry about losing any configuration/data.

    All access to your services will be unavailable during this outage.

    START DATE/TIME: 17/01/2014 08:00AM GMT+1
    END DATE/TIME: 17/01/2014 12:00PM GMT+1


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2014/01/17 08:00 - 2014/01/21 00:32
  • Last Updated - 2014/01/17 15:31
Stockholm, Sweden / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    Most services hosted in Stockholm are currently experiencing several network issues, due to an ongoing network attack.
    Investigation is on-going and we are doing our outmost to resolve this as soon as possible.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    More information will be posted as we further investigate into this.

  • Date - 2014/01/16 19:29 - 2014/01/16 20:03
  • Last Updated - 2014/01/16 19:31
Game Panel Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Our master Game Panel server was hit this evening with a large scale DDOS Attack that has taken this service offline. This will not affect servers that are already running, however all Game Panel functionality will be unavailable while we work to address this attack.

    We will have this matter rectified as quickly as possible. If you have any questions or comments, please feel free to contact us via Support Ticket at https://clients.fragnet.net

    The Fragnet Team

  • Date - 2014/01/15 08:54 - 2014/01/15 12:10
  • Last Updated - 2014/01/15 08:56
Frankfurt, DE - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We have recently been made aware of a network related issue in our Frankfurt, DE location. This is currently resulting in downtime for some Game/Voice servers hosted in this location. We are aware of this matter and investigating this to determine the cause at this time. We will provide further updates as necessary until this has been resolved.

    If you have any questions or comments, please submit a support ticket at https://clients.fragnet.net

    Thank You,
    The Fragnet Team

  • Date - 2014/01/14 07:18 - 2014/01/15 12:11
  • Last Updated - 2014/01/14 07:19
Los Angeles - DDoS (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We recently had a DDoS attack on the following IP:  192.210.218.254 , and therefore had to apply a null route to it.

    This means that your server might be shown as running, but you won't be able to join it, as all traffic to the IP is blocked.

    The null route is removed usually within 1 to 3 hours. If you have any further questions, kindly open a support ticket.
    (This will be removed once null route is lifted)

  • Date - 2014/01/12 20:20 - 2014/01/12 21:18
  • Last Updated - 2014/01/12 20:21
London, UK Datacenter Outage (Resolved)
  • Priority - High
  • Affecting System - London Datacenter
  • Dear Clients,


    We are currently experiencing a network issue towards our datacenter located in London, this should be resolved within the next hours.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

      
    Sincerely, 
    Fragnet Networks AB

  • Date - 2014/01/11 22:03 - 2014/01/12 20:24
  • Last Updated - 2014/01/11 23:28
Sweden - Voice Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    One of our voice server nodes is currently being attacked , and therefore your server might be unreachable. 

    If your server is hosted on IP 46.253.196.135 then you won't be able to access your voice server until this is resolved.

    We are working with the Datacenter to filter the attack and get all affected services back online.  We are sorry for any inconvenience caused!

     

    Best Regards,
    Fragnet Networks Operations Team

  • Date - 2014/01/11 16:14 - 2014/01/12 00:16
  • Last Updated - 2014/01/11 16:18
Dallas Network Issues (Resolved)
  • Priority - High
  • Affecting System - Dallas Datacenter
  • Dear Clients,

    We are currently experiencing packet loss over certain transits in our Dallas Datacenter.
    The packet loss is making our Game Panel non functional on machines hosted in Dallas and also a negative impact on game play.
    The affected transits will be removed until resolved. We hope to have have this resolved within 15-20 minutes.

    We are sorry for any inconvenience caused!

    Best Regards,
    Fragnet Networks Operations Team

  • Date - 2014/01/08 01:07 - 2014/01/08 03:59
  • Last Updated - 2014/01/08 01:10
Oslo, NO Datacenter outage (Resolved)
  • Priority - Critical
  • Affecting System - Oslo, Norway - Site
  • Dear Clients,

    We are currently experiencing a complete outage in Oslo, Norway.
    We can still reach our networking infrastructure elements, but everything beyond that is unresponive.
    Onsite technicians have been alerted and we are waiting for feedback.

    Affected Devices: All servers within 185.16.87.0/24 IP Range

    We are sorry for any inconvenience caused!

  • Date - 2014/01/02 23:47 - 2014/01/02 23:59
  • Last Updated - 2014/01/02 23:57
Germany - Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    UPDATE1: This has now been resolved - We are still monitoring this very closely, but your service with us has now been restored. 
    For BF4 clients - incase your server does not get displayed in battlelog, please restart it from the game panel and give it 5 minutes.

    We are currently experiencing a network issue towards our datacenter located in Germany, this should be resolved within the next hours.


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2013/12/30 11:50 - 2013/12/31 11:25
  • Last Updated - 2013/12/30 13:35
Chicago, US - One machine under attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines, located in Chicago and used to host the majority of our voice servers in this area is currently experiencing various network problems (performance and disconnects) due to an ongoing DDoS attack.
    Our network technicians have already been alerted and are currently looking into ways of mitigating this attack as quickly as possible.

    Further information and updates will be posted as we investigate into this.

  • Date - 2013/12/29 11:38 - 2013/12/29 22:39
  • Last Updated - 2013/12/29 11:42
Chicago MySQL Down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    Our MySQL server is Chicago is currently down, and we are working on resolving this matter as soon as possible. If your MySQL database is located in Chicago, you won't be able to reach. 

  • Date - 2013/12/25 16:27 - 2013/12/25 18:26
  • Last Updated - 2013/12/25 16:29
Buffalo, NY - Machine Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our Minecraft Server hosting machines located in Buffalo, NY is currently experiencing unexpected downtime. We are aware of the issue and are investigating this matter with urgency in order to have service restored as soon as possible.

    Affected IP Addresses:

    192.227.132.98
    192.227.132.99
    192.227.132.100
    192.227.132.101
    192.227.132.102
    192.227.132.103
    192.227.132.104
    192.227.132.105
    192.227.132.106
    192.227.132.107
    192.227.132.108
    192.227.132.109
    192.227.132.110

    If you wish to follow up with our team concerning this matter, or have any further questions/issues, please contact our Support Department via ticket at https://clients.fragnet.net

    T
    hank You,
    The Fragnet Team

  • Date - 2013/12/22 23:22 - 2013/12/23 02:22
  • Last Updated - 2013/12/22 23:25
Denmark - Network maintenance (urgent) (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There will be an urgent maintenance performed in Interxion, Copenhagen with our  equipment.
    This will result in downtime for services hosted in Denmark. 
     

    Date: 2013-12-21 
    Time frame: 11.00 - 15.00 CET 

  • Date - 2013/12/21 11:00 - 2013/12/21 21:50
  • Last Updated - 2013/12/21 12:27
DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting System - Dallas Teamspeak3 Master Server
  • Dear Clients,


    We experienced a fairly large DDOS attack 15 minutes ago targeting one of our master Teamspeak3 instances in Dallas.
    We were forced to nullroute the attacked IP (192.227.136.163) for the time being.
    We will attempt to waive the nullroute at fixed 15 minutes intervals, until the attack is over.

    All services hosted on the IP in question will be offline for the duration!

    We are sorry for any inconvenience caused!


    UPDATE:

    Attack is over and connectivity has been restored.

    All services should be operational once more!

  • Date - 2013/12/21 01:00 - 2013/12/21 02:57
  • Last Updated - 2013/12/21 02:57
Maintenance in Germany (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are performing a network maintenance in our German facilities, machines were taken down during operation.

  • Date - 2013/12/20 15:04 - 2013/12/21 02:56
  • Last Updated - 2013/12/20 15:05
Maintenance Frankfurt, DE (Resolved)
  • Priority - Critical
  • Dear Clients,

    A maintenance in our Frankfurt, DE datacenter is going to be carried out during the below time frame.
    This maintenance will increase accessibility to our hardware, as well as further significantly increase the actual number of servers we have located in the datacenter.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration as they are being relocated in the datacenter to provide us with more control over our hardware, you don't have to worry about losing any configuration/data. 

    All access to your services will be unavailable during this outage.

    START DATE/TIME: 20/12/2013 13:00PM GMT+1
    END DATE/TIME: 20/12/2013 16:00PM GMT+1


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely, 
    Fragnet Networks AB

  • Date - 2013/12/20 13:00 - 2013/12/30 11:56
  • Last Updated - 2013/12/19 22:58
Frankfurt, DE / One machine under attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines, located in Frankfurt and labeled 'EU-DE2-005', is currently experiencing various network problems (performance and disconnects) due to an ongoing DDoS attack.
    Our network technicians have already been alerted and are currently looking into ways of mitigating this attack as quickly as possible.

    The affected IP address is 193.111.140.49.
    Further information and updates will be posted as we investigate into this.

    === UPDATE 23:46 GMT+1 ===
    Traffic to the machine has been blocked in order to prevent the attack from further reaching our network, ETA for service restoration is 30 minutes.

  • Date - 2013/12/18 23:16 - 2013/12/19 20:28
  • Last Updated - 2013/12/18 23:48
London, UK / One machine under attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines, located in London and labeled 'EU-UK2-006', is currently experiencing various network problems (performance and disconnects) due to an ongoing DDoS attack.
    Our network technicians have already been alerted and are currently looking into ways of mitigating this attack as quickly as possible.

    The affected IP addresses are as follows :

    185.16.85.34
    185.16.85.35
    185.16.85.36
    185.16.85.37
    185.16.85.38

    Further information and updates will be posted.

  • Date - 2013/12/17 22:52 - 2013/12/18 00:06
  • Last Updated - 2013/12/17 23:04
London, UK - Network Issue (Resolved)
  • Priority - Critical
  • Dear Client,

    We do currently have connectivity issues towards our London, UK datacenter.
    Investigation is on-going and we are doing our outmost to resolve this as soon as possible.

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net



    Sincerely,
    Fragnet Networks AB

  • Date - 2013/12/16 20:00 - 2013/12/17 08:22
  • Last Updated - 2013/12/16 20:20
Maintenance Oslo, NO (Resolved)
  • Priority - Medium
  • Dear Client,

     

    We want to notify you of a planned maintenance we need to

    perform at our power circuits within our Stockholm, SE datacenter to maintain our service

    levels in the future.

     

    Maintenance will occur during this period:

    Start Time: Wednesday, December 18th 2013 02:00 CET

    End Time: Wednesday, December 18th 2013 04:00 CET

    Expected downtime: Up to 120 minutes

     

    Start Time: Thursday, December 19th 2013 02:00 CET

    End Time: Thursday, December 19th 2013 04:00 CET

    Expected downtime: Up to 120 minutes

     

     

    The scope of work:

    Engineers will replace the UPS for the A power circuit with a new UPS.

    We have scheduled two power outages related to this work.

     

    Day 1: The current UPS will be disconnected, and a temporary circuit

    between the A and B power circuit will be created to maintain power

    while changing UPS.

    Day 2: The temporary circuit between the A and B power circuit will be

    removed, and the new UPS will be connected to the A-circuit.

     

    Impact:

    Availability towards your service hosted by us during the above periods will be limited.

     

     

    If you have any questions, comments or concerns, please feel free to contact us at any time.

    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

     

    Sincerely,

    Fragnet Networks AB

  • Date - 2013/12/18 02:00 - 2013/12/30 11:56
  • Last Updated - 2013/12/16 15:40
Stockholm / One machine down. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines, located in Stockholm and intended for hosting various gaming servers is currently down.
    The reason for this downtime has not yet been determined, further updates will be posted as we investigate into this.

    The affected IP addresses are as follows :

    46.253.196.192
    46.253.196.193
    46.253.196.194
    46.253.196.195

  • Date - 2013/12/13 20:56 - 2013/12/13 21:02
  • Last Updated - 2013/12/13 21:01
Voice server outage / London, UK (Resolved)
  • Priority - Critical
  • Affecting System - Voice server / London, UK
  • Dear Clients,

    UPDATE 2: Work completed

    UPDATE 1: Extended service time to: 11:30 AM GMT+1

    We would like to inform you about upcoming configuration changes to our voice servers located in London, UK.
    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients.
    The machines will keep all files and configuration in regard to your voice server instances, all access will however be unavailable during this outage.

    START DATE/TIME: 11/12/2013 08:00AM GMT+1
    END DATE/TIME: 11/12/2013 10:00AM GMT+1


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2013/12/11 08:00 - 2013/12/16 15:36
  • Last Updated - 2013/12/11 11:29
Atlanta, GA / Network upgrade (Resolved)
  • Priority - Critical
  • Dear Clients,

    We are pleased to announce that we are now ready to upgrade our datacenter located in Atlanta, GA. This upgrade will increase our total uplink to 2x10Gbit links, being a more resilient uplink towards DDOS attacks as well as providing a far superior network infrastructure that will bring better connectivity and lower latency for gamers. We are also constantly strengthening our DDOS protection by analyzing attacks followed by counter measurements to decrease their effectiveness in the future.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration as they are being relocated in the datacenter to provide us with more control over our hardware, you don't have to worry about losing any configuration/data.
    All access to your services will be unavailable during this outage.

    START DATE/TIME: 05/12/2013 08:00AM EST
    END DATE/TIME: 05/12/2013 04:00PM EST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2013/12/05 08:00 - 2013/12/06 10:18
  • Last Updated - 2013/12/04 09:37
Franfurt, DE - DDOS Attacks (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have experienced a series of DDOS Attacks against our Franfurt, Germany location this afternoon. The network team at our Datacenter is working to address these as they happen, however these have resulted in servers located there becoming inaccessible.

    Please note that we are working with our Datacenter to ensure that these attacks are stopped as quickly as possible and will provide further updates here as necessary.

    Thank you,
    The Fragnet Team

  • Date - 2013/12/01 22:53 - 2013/12/03 16:58
  • Last Updated - 2013/12/01 22:55
Dallas, TX/ Network upgrade (Resolved)
  • Priority - Critical
  • Dear Clients,

    We are pleased to announce that we are now ready to upgrade our datacenter located in Dallas, TX. This upgrade will increase our total uplink to a 1x10Gbit link, being a more resilent uplink towards DDOS attacks as well as providing a far superior network infrastructure that will bring better connectivity and lower latency for gamers. We are also constantly strengthening our DDOS protection by analysing attacks followed by counter measurements to decrease their effectiveness in the future.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration as they are being relocated in the datacenter to provide us with more control over our hardware, you don't have to worry about losing any configuration/data. 
    All access to your services will be unavailble during this outage.

    START DATE/TIME: 26/11/2013 02:00PM CST
    END DATE/TIME: 26/11/2013 05:00PM CST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely, 
    Fragnet Networks AB

  • Date - 2013/11/26 02:00 - 2013/12/03 16:58
  • Last Updated - 2013/11/26 08:40
Chicago, IL Maintenance - MYSQL Databases (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    It has come to our attention that after the Chicago, IL maintenance was completed earlier today, our MYSQL Databases hosted in this location have become corrupted. We are aware of this issue and our team is currently working to restore all client databases from our daily backups.

    While we do not currently have an ETA on the completion, we do expect this to be resolved in a matter of hours and will provide further updates as they are available.

    The Fragnet Team

  • Date - 2013/11/26 02:23 - 2013/12/03 16:58
  • Last Updated - 2013/11/26 02:26
Chicago, IL Maintenance - Minecraft Servers n (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    It has come to our attention that after our migration in Chicago, IL today, many servers were unable to start due to a temporary file becoming inaccessible.

    To correct this issue, please go to your Game Panel -> Game Mods -> Install "[*UTIL*] Migration Fix". This will remove that file and you will be able to restart the server properly after the mod installation is completed.

    If you have any further questions or issues, please submit a support ticket and we will be happy to assist you.

    The Fragnet Team

  • Date - 2013/11/26 01:48 - 2013/12/03 16:58
  • Last Updated - 2013/11/26 01:50
Chicago, IL / Network upgrade (Resolved)
  • Priority - Critical
  • Dear Clients,

    UPDATE 2: The Atlanta migration has been postponded even further, but our Chicago datacenter will be upgraded shortly, se the below service window.
    UPDATE 1: This has been postponded to the 25th, more info will follow.

    We are pleased to announce that we are now ready to upgrade our datacenter located in Chicago, IL. This upgrade will increase our total uplink to 6x10Gbit links, being a more resilent uplink towards DDOS attacks as well as proving a far superior network infrastructure that will bring better connectivity and lower latency for gamers. We are also constantly strengthening our DDOS protection by analysing attacks followed by counter measurements to decrease their effectiveness in the future.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration as they are being relocated in the datacenter to provide us with more control over our hardware, you don't have to worry about losing any configuration/data. 
    All access to your services will be unavailble during this outage.

    START DATE/TIME: 25/11/2013 01:00AM PST
    END DATE/TIME: 25/11/2013 09:00AM PST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely, 
    Fragnet Networks AB

  • Date - 2013/11/25 01:00 - 2013/11/26 08:37
  • Last Updated - 2013/11/25 08:16
Amsterdam, Netherlands / DDOS attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines hosted at Amsterdam, Netherlands, is currently under a substantial DDOS attack which, due to its magnitude, is affecting the network at this location as a whole.
    This may explain any performance or stability issues that you might experience if you are currently hosted at this location.
    We have already identified the source of this attack and are working on mitigating it as quickly as possible.

    We thank you for your patience and comprehension !

    === UPDATE [19:49 GMT+1] ===
    The attack has been mitigated, we will however monitor the situation very closely.

  • Date - 2013/11/22 19:40 - 2013/11/22 21:53
  • Last Updated - 2013/11/22 19:50
Los Angeles, CA / Network upgrade (Resolved)
  • Priority - Critical
  • Dear Clients,

    We are pleased to announce that we are now ready to upgrade our datacenter located in Los Angeles, CA. This upgrade will increase our total uplink from 4x1Gbit links to 2x10Gbit links, being more resilent uplinks towards DDOS attacks as well as proving a far superior network infrastructure that will bring better connectivity and lower latency for gamers. We are also constantly strengthening our DDOS protection by analysing attacks followed by counter measurements to decrease their effectiveness in the future.

    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration as they are being relocated in the datacenter to provide us with more control over our hardware, you don't have to worry about losing any configuration/data.
    All access to your services will be unavailble during this outage.

    START DATE/TIME: 15/11/2013 01:00AM PST
    END DATE/TIME: 15/11/2013 05:00PM PST


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2013/11/15 01:00 - 2013/11/16 05:33
  • Last Updated - 2013/11/15 12:09
Netherlands, 1 Null route (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  •  

    Dear Clients,

    We recently had a DDoS attack on the following IP:  185.16.84.94 , and therefore had to apply a null route to it.

    This means that your server might be shown as running, but you won't be able to join it, as all traffic to the IP is blocked.

    The null route is removed usually within 12 to 24 hours. If you have any further questions, kindly open a support ticket.
    (This will be removed once null route is lifted)

  • Date - 2013/11/13 16:58 - 2013/11/15 09:26
  • Last Updated - 2013/11/13 17:00
Copenhagen, Denmark / Network upgrade (Resolved)
  • Priority - Critical
  • Dear Clients,

    UPDATE 2: This migration will be performed tomorrow 12/11 during the same time frame as initially planned.

    UPDATE 1: Migration postponded due to routing issues, no further ETA at this given time. Once we have more information, an update will be posted.

    We are pleased to announce that we are now ready to upgrade our datacenter located in Copenhagen/Denmark. This upgrade will increase our total uplink from 4x1Gbit links to 2x10Gbit links, being more resilent uplinks towards DDOS attacks as well as proving a far superior network infrastructure that will bring better connectivity and lower latency for gamers. We are also constantly strengthening our DDOS protection by analysing attacks followed by counter measurements to decrease their effectiveness in the future. With this large investment into our new hosting provider we hope to achieve drastically improvements seen to our current DDOS situation in Denmark!

    We are working to ensure that this is handled as seamlessly as possible and has a minimal effect on all customers affected. The hosting machines will have their IP configuration changed, all else will be left untouched and should work just as prior to the upgrade.


    START DATE/TIME: 12/11/2013 8AM GMT +1
    END DATE/TIME: 12/11/2013 12PM GMT +1

     

    DNS RECORDS:

    Please consider using the following DNS records to access your server prior to the migration. While the IP Addresses will change once the migration is complete, the DNS records will be updated to point to the new IP Addresses, making for a smooth transistion for your players.

     

    DNS record Old-IP New-IP
    dk02 94.18.246.2 80.243.125.2
    dk03 94.18.246.3 80.243.125.3
    dk04 94.18.246.4 80.243.125.4
    dk05 94.18.246.5 80.243.125.5
    dk06 94.18.246.6 80.243.125.6
    dk07 94.18.246.7 80.243.125.7
    dk08 94.18.246.8 80.243.125.8
    dk09 94.18.246.9 80.243.125.9
    dk10 94.18.246.10 80.243.125.10
    dk11 94.18.246.11 80.243.125.11
    dk12 94.18.246.12 80.243.125.12
    dk13 94.18.246.13 80.243.125.13
    dk14 94.18.246.14 80.243.125.14
    dk15 94.18.246.15 80.243.125.15
    dk16 94.18.246.16 80.243.125.16
    dk17 94.18.246.17 80.243.125.17
    dk18 94.18.246.18 80.243.125.18
    dk19 94.18.246.19 80.243.125.19
    dk20 94.18.246.20 80.243.125.20
    dk21 94.18.246.21 80.243.125.21
    dk22 94.18.246.22 80.243.125.22
    dk23 94.18.246.23 80.243.125.23
    dk24 94.18.246.24 80.243.125.24
    dk25 94.18.246.25 80.243.125.25
    dk26 94.18.246.26 80.243.125.26
    dk27 94.18.246.27 80.243.125.27
    dk28 94.18.246.28 80.243.125.28
    dk29 94.18.246.29 80.243.125.29
    dk30 94.18.246.30 80.243.125.30
    dk34 94.18.246.34 80.243.125.34
    dk35 94.18.246.35 80.243.125.35
    dk36 94.18.246.36 80.243.125.36
    dk37 94.18.246.37 80.243.125.37
    dk38 94.18.246.38 80.243.125.38
    dk39 94.18.246.39 80.243.125.39
    dk40 94.18.246.40 80.243.125.40
    dk41 94.18.246.41 80.243.125.41
    dk42 94.18.246.42 80.243.125.42
    dk43 94.18.246.43 80.243.125.43
    dk44 94.18.246.44 80.243.125.44
    dk45 94.18.246.45 80.243.125.45
    dk46 94.18.246.46 80.243.125.46
    dk47 94.18.246.47 80.243.125.47
    dk48 94.18.246.48 80.243.125.48
    dk49 94.18.246.49 80.243.125.49
    dk50 94.18.246.50 80.243.125.50
    dk51 94.18.246.51 80.243.125.51
    dk52 94.18.246.52 80.243.125.52
    dk53 94.18.246.53 80.243.125.53
    dk54 94.18.246.54 80.243.125.54
    dk55 94.18.246.55 80.243.125.55
    dk56 94.18.246.56 80.243.125.56
    dk57 94.18.246.57 80.243.125.57
    dk58 94.18.246.58 80.243.125.58

     

    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Sincerely,
    The Fragnet Team

  • Date - 2013/11/12 08:00 - 2013/11/14 09:24
  • Last Updated - 2013/11/11 14:48
Chicago, 1 Null route (Resolved)
  • Priority - High
  • Dear Clients,

    We recently had a DDoS attack on the following IP:  192.210.238.78 , and therefore had to apply a null route to it.

    This means that your server might be shown as running, but you won't be able to join it, as all traffic to the IP is blocked.

    The null route is removed usually within 12 to 24 hours. If you have any further questions, kindly open a support ticket.

  • Date - 2013/11/09 18:27 - 2013/11/13 17:00
  • Last Updated - 2013/11/09 18:29
Sweden mainenance on 1 machine (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • 1 of our Swedish machines will be in maintenance for 2-3 hours.

     

    Affected IP's are as follows:
    46.253.196.20 - 46.253.196.29

  • Date - 2013/11/06 14:40 - 2013/11/06 15:48
  • Last Updated - 2013/11/06 14:41
Chicago, IL - Minecraft Server Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have recently become aware that one of our machines in Chicago, IL has been experiencing issues resulting in game servers becoming stopped. This is affecting Minecraft Servers that are assigned the following IP Addresses. We are investigating this matter to determine the issue and will have this resolved as soon as possible.

    Affected IP Addresses:
    198.144.183.114 - 198.144.183.126

    We understand that this is an inconvenience and will do everything to ensure this is rectified as soon as we can.

    Thank you,
    The Fragnet Team

  • Date - 2013/11/06 00:52 - 2013/11/06 06:40
  • Last Updated - 2013/11/06 00:54
Denmark / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One machine hosted within our Danish datacenter is currently being the target of a substantial network attack, which appears to be causing performance and stability issues on certain services hosted within this location.
    Our network technicians have been alerted and should be addressing the situation shortly.

    Should you have any questions or concerns, feel free to contact our support team through our support panel, at clients.fragnet.net/submitticket.php.
    We are sorry for any inconveniences caused !

  • Date - 2013/11/05 20:55 - 2013/11/06 15:49
  • Last Updated - 2013/11/05 21:04
Frankfurt - High latency and packet loss (Resolved)
  • Priority - High
  • Affecting Other - Frankfurt Data Center
  • Dear Clients,

    We are currently experiencing high latency and slight packet loss in Frankfurt.
    Upstream providers are currently investigating. We will post more information within shortly.

    Affected IP Ranges:
    82.96.119.0/24
    193.111.140.0/24

     

  • Date - 2013/11/03 18:33 - 2013/11/03 22:36
  • Last Updated - 2013/11/03 18:37
Denmark network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines hosted within Denmark is currently being targeted by a substantial network (DDoS) attack. Due to the magnitude of this attack, several of our machines hosted within this location are currently experiencing network issues.

    We have recently found that our network providers in Denmark have not been meeting our expectations in terms of network stability and performance, which is why we are planning on moving over to another datacenter within shortly. This datacenter features a better infrastructure : 2x 10 Gb/s uplinks instead of 2x 2 Gb/s, which should drastically improve the stability of this location.

    We will update this network issues post, should any further information come across.

    Our sincerely apologies for the inconveniences caused, and we thank you for your comprehension !

  • Date - 2013/10/31 22:30 - 2013/11/04 22:37
  • Last Updated - 2013/10/31 22:40
Germany - 1 machine down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • 1 machine is currently down in Germany. Techs on site were warned and investigations are in progress.

     

    Touched IP's are as follows:
    82.96.119.155 - 82.96.119.159

  • Date - 2013/10/30 08:00 - 2013/10/31 21:04
  • Last Updated - 2013/10/30 09:52
Dallas - Scheduled maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We will perform a maintenance operation on one of our machines in Dallas.

    The services will be down during the maintenance. Expected down time is 4-6 hours

     

    Touched IP ranges are as follows:

    207.210.239.66 - 207.210.239.78

  • Date - 2013/10/29 09:00 - 2013/10/29 15:52
  • Last Updated - 2013/10/29 09:52
Denmark network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,

    One of our machines hosted within Denmark is currently being targeted by a substantial network (DDoS) attack. Due to the magnitude of this attack, several of our machines hosted within this location are currently experiencing network issues, such as performance problems and disconnects.

    We have already notified out datacenter in regards to this, technicians are working on mitigating this attack as quickly as possible.
    We will update this network issues post, should any further information come across.

    We sincerely apologize for the inconveniences caused, and we thank you for your comprehension !

  • Date - 2013/10/28 20:10 - 2013/10/29 00:43
  • Last Updated - 2013/10/28 20:12
Scheduled Migration - Buffalo, NY (Resolved)
  • Priority - Critical
  • Dear Clients,

    We are pleased to announce that we are migrating Buffalo, NY machines in order to implement further DDOS protection for this location.
    Work has been done to ensure that this is handled as seamlessly as possible and has minimal effect on all affected clients. The machines will keep all files and configuration as they are being relocated in the datacenter to provide us with more control over our hardware, you don't have to worry about losing any configuration/data. 
    All access to your services will be unavailble during this outage.

    START DATE/TIME: 28/10/2013 8:30AM EDT
    END DATE/TIME: 28/10/2013 12:30PM EDT


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely, 
    Fragnet Networks AB

  • Date - 2013/10/28 08:30 - 2013/10/29 00:43
  • Last Updated - 2013/10/28 13:35
Ashburn - hardware issue on 1 machine (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Ahsburn is having a disk issue. We are currently trying to recover files to get the services restored.

    Services will be offline during this operation. We cannot provide any ETA at this time.

    Services running on the following IP ranges are impacted:
    75.102.40.194 - 75.102.40.222
    75.102.41.50 - 75.102.41.62
    75.102.43.146 - 75.102.43.158

    Update on 2013/10/19: The machine has 2 hard drives, both appear to be dead/dying. We will try to get data recovered if possible and will replace hard drives. We will upgrade to SSD which should be more reliable as well as offer better performances.

    Update on 2013/10/22: Unfortunately no files were recoverable from the damaged disk. All the services affected have been re-created on the new SSD.

  • Date - 2013/10/18 11:59 - 2013/10/23 20:21
  • Last Updated - 2013/10/22 20:51
Scheduled Migration - Stockholm, SE - October (Resolved)
  • Priority - High
  • Dear Customers,


    UPDATE 1: All servers are up and running, should you experience any problems, please open a support ticket to get this resolved.



    We are pleased to announce that we are moving the last machines in our Stockholm, SE location into our DDOS durable network.
    Work has been done to ensure that this is handled as seamlessly as possible and has a minimal effect on all customers being moved. The hosting machines will keep all files as only IP-configuration will have to be changed, you don't have to worry about losing any configuration/data.
    DNS records have been created and are pointing towards your current services, please communicate these towards your players as these will be updated during the migration, which will provide a seamless expierence for them.


    START DATE/TIME: 22/10/2013 8AM CEST
    END DATE/TIME: 22/10/2013 12PM CEST

     

    DNS RECORDS:

    Please consider using the following DNS records to access your server prior to the migration. While the IP Addresses will change once the migration is complete, the DNS records will be updated to point to the new IP Addresses, making for a smooth transistion for your players.

    Old IP New IP DNS

    46.253.195.69 46.253.196.223 SE01.fragnet.net
    46.253.195.70 46.253.196.224 SE02.fragnet.net
    46.253.195.71 46.253.196.225 SE03.fragnet.net
    46.253.195.72 46.253.196.197 SE04.fragnet.net
    46.253.195.73 46.253.196.198 SE05.fragnet.net
    46.253.195.74 46.253.196.199 SE06.fragnet.net

    46.253.195.75 46.253.196.7 SE07.fragnet.net
    46.253.195.76 46.253.196.8 SE08.fragnet.net
    46.253.195.77 46.253.196.9 SE09.fragnet.net
    46.253.195.79 46.253.196.210 SE10.fragnet.net
    46.253.195.80 46.253.196.211 SE11.fragnet.net

    46.253.195.81 46.253.196.212 SE12.fragnet.net
    46.253.195.82 46.253.196.213 SE13.fragnet.net
    46.253.195.83 46.253.196.214 SE14.fragnet.net
    46.253.195.84 46.253.196.215 SE15.fragnet.net
    46.253.195.85 46.253.196.216 SE16.fragnet.net

    46.253.195.86 46.253.196.217 SE17.fragnet.net
    46.253.195.87 46.253.196.218 SE18.fragnet.net
    46.253.195.88 46.253.196.219 SE19.fragnet.net
    46.253.195.89 46.253.196.220 SE20.fragnet.net
    46.253.195.90 46.253.196.221 SE21.fragnet.net

    46.253.195.91 46.253.196.222 SE22.fragnet.net
    46.253.192.131 46.253.196.32 SE23.fragnet.net
    46.253.192.132 46.253.196.33 SE24.fragnet.net
    46.253.192.133 46.253.196.34 SE25.fragnet.net
    46.253.192.134 46.253.196.35 SE26.fragnet.net

    46.253.192.135 46.253.196.36 SE27.fragnet.net
    46.253.192.136 46.253.196.37 SE28.fragnet.net
    46.253.192.137 46.253.196.38 SE29.fragnet.net
    46.253.192.138 46.253.196.39 SE30.fragnet.net
    46.253.192.139 46.253.196.130 SE31.fragnet.net

    46.253.192.140 46.253.196.131 SE32.fragnet.net
    46.253.203.227 46.253.196.170 SE33.fragnet.net
    46.253.203.228 46.253.196.171 SE34.fragnet.net
    46.253.203.229 46.253.196.172 SE35.fragnet.net
    46.253.203.230 46.253.196.173 SE36.fragnet.net

    46.253.203.231 46.253.196.174 SE37.fragnet.net
    46.253.203.232 46.253.196.175 SE38.fragnet.net
    46.253.203.233 46.253.196.176 SE39.fragnet.net
    46.253.203.234 46.253.196.177 SE40.fragnet.net
    46.253.203.235 46.253.196.178 SE41.fragnet.net

    46.253.203.236 46.253.196.179 SE42.fragnet.net
    46.253.203.237 46.253.196.180 SE43.fragnet.net
    46.253.203.238 46.253.196.181 SE44.fragnet.net
    46.253.203.239 46.253.196.182 SE45.fragnet.net
    46.253.203.241 46.253.196.183 SE46.fragnet.net

    46.253.203.242 46.253.196.184 SE47.fragnet.net
    46.253.203.243 46.253.196.185 SE48.fragnet.net
    46.253.203.244 46.253.196.186 SE49.fragnet.net
    46.253.203.245 46.253.196.187 SE50.fragnet.net
    46.253.203.246 46.253.196.188 SE51.fragnet.net

    46.253.203.247 46.253.196.189 SE52.fragnet.net
    46.253.203.248 46.253.196.190 SE53.fragnet.net
    46.253.203.249 46.253.196.191 SE54.fragnet.net
    46.253.203.250 46.253.196.192 SE55.fragnet.net
    46.253.203.251 46.253.196.193 SE56.fragnet.net

    46.253.203.252 46.253.196.194 SE57.fragnet.net
    46.253.203.253 46.253.196.195 SE58.fragnet.net
    46.253.203.254 46.253.196.196 SE59.fragnet.net


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net


    Sincerely,
    Fragnet Networks AB

  • Date - 2013/10/22 08:00 - 2013/10/28 13:34
  • Last Updated - 2013/10/22 11:28
ASH-001 (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently experiencing networking issues with ASH-001 in Ashburn, VA.

    Network engineers are checking further into this and we will provide updates as they become available.

    This issue has now been resolved.

  • Date - 2013/10/21 01:00
  • Last Updated - 2013/10/21 03:14
UK - NETWORK ISSUE (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    There was an attack on our UK network, that affected all Game/Virtual servers. We are checking further into this right now.

     

    Fragnet Support Team

     

    UPDATE

    LINX (London Internet Exchange ) seems to have some routing / network issues. At this point we can't do anything from our side, but wait until it this is resolved. 

  • Date - 2013/10/19 17:48 - 2013/10/21 12:00
  • Last Updated - 2013/10/19 18:33
EU, Sweden - Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    We are currently experiencing some networking issues with all machines based in Sweden, and are checking on this right now. We will update this post, once the issue is resolved.

     

    Fragnet Support Team


    UPDATE

    There is currently an attack hitting 46.253.195.77 . Upstream provider is working on filtering the attack.

  • Date - 2013/10/16 17:10 - 2013/10/18 10:09
  • Last Updated - 2013/10/16 17:51
Chicago, IL - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There have been multiple Network Outages this evening in our Chicago, IL Datacenter. While we are working with the Network Technicians at our Datacenter, this is the result of a large scale DDOS Attack directed at them that is causing this.

    We will continue to pursue having these attacks permanently stopped as quickly as possible. We appreciate you bearing with us and welcome you to contact us via Support Ticket should you have any questions or comments.

    Thanks,
    Fragnet Team

  • Date - 2013/10/16 07:33 - 2013/10/18 10:10
  • Last Updated - 2013/10/16 07:36
Stockholm, Sweden Server Maintence (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently performing server maintence on the following servers.

    EU-SE-001
    EU-SE-002
    EU-SE-003
    EU-SE-007
    EU-SE-008

    We hope to have these done ASAP today, if you have any questions please contact us by opening a support ticket.

  • Date - 2013/10/10 12:32
  • Last Updated - 2013/10/11 08:13
Dallas voice servers (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear users,

    One of our voice server IP's has been the target of a DDoS attack, we have null routed the target IP 192.227.136.163 ( dal-voice1.fragnet.net ) . We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/10/10 11:53
  • Last Updated - 2013/10/10 12:15
Netherlands, 1 Machine Down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

     

    One of our machines located in Netherlands is currently under a DDoS attack and we are investigating into this. 

     

    We will make sure this is resolved as soon as possible.


    Kind Regards,

    Fragnet Support Team


    UPDATE

    The DDoS seems to have stopped. We will keep monitoring the situation in case it happens again.

  • Date - 2013/10/08 23:10
  • Last Updated - 2013/10/08 23:18
Dallas, TX - Maintenance Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There was a maintenance announced earlier today in our Dallas, TX location for some of the machines. Unfortunately there has been some issues found that are preventing some of the servers from being accessed after the migration was completed.

    We are currently investigating this matter and will update all affected customers as progress is made.

    Thank you,
    The Fragnet Team

  • Date - 2013/10/03 02:53 - 2013/10/03 08:47
  • Last Updated - 2013/10/03 04:02
London, UK Server Maintence (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We will be preforming server maintenance on some London, UK servers on Friday at 23:00 (GMT+1) the maintenance should not take more then a few hours.

    No files or IP's will be changed.

    Effected Servers will be.

    UK2-026 (185.16.85.181 -185)
    UK2-027 (185.16.85.170 - 173)
    UK2-022 (185.16.85.108 - 117)

    If you have any questions please let us know.

  • Date - 2013/09/27 23:00 - 2013/09/28 08:00
  • Last Updated - 2013/10/02 09:50
Chicago - 1 IP down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machine has been the target of a DDoS attack, we have null routed the target IP 198.144.183.34. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/09/28 12:30 - 2013/09/30 20:07
  • Last Updated - 2013/09/28 12:31
SJC - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear users, we are physically moving few servers in SJC which wil lresult in a couple of hours of down time from now on.

     

    Affected Ip's are as follows:
    8.17.252.130 - 8.17.252.142

  • Date - 2013/09/28 12:23 - 2013/10/02 00:15
  • Last Updated - 2013/09/28 12:25
Stockholm voice servers / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients, 

    One of our machines, hosted in Stockholm - Sweden and hosting voice servers is currently down due to an unexpected network issue. The source of this network issue is yet unknown to us at this time, we have however contacted our datacenter in regards to this and our technicians are working on getting everything solved as quickly as possible.
    We will update you with any upcoming updates on this event through this network issues post.

    Should you have any further questions, do not hesitate in contacting our support team through our support panel at clients.fragnet.net.

    We sincerely apologize for the inconveniences caused by this downtime, and thank you for your patience.

    // The Fragnet team.

  • Date - 2013/09/27 21:47 - 2013/09/27 23:20
  • Last Updated - 2013/09/27 22:00
One server down in the UK (Resolved)
  • Priority - Critical
  • One of our UK servers is currently down, affected IPs below:

    185.16.85.178
    185.16.85.179
    185.16.85.180

    A technican is on his way and we hope to resolve this shortly.

  • Date - 2013/09/26 10:05 - 2013/09/27 20:35
  • Last Updated - 2013/09/26 11:07
Copenhagen, Denmark / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    Our monitoring systems have recently reported several network issues concerning most of our machines located in Denmark. Upon further investigation, we have determined that the cause of these issues are coming from a substantial network attack.

    We have already informed the technicians at our datacenter concerning this, and we will be working alongside them to get this sorted out as soon as possible.

    Should we receive any further information concerning these issues, we will make sure to keep you updated from this network issues post. You are however free to submit a support ticket if you have any other doubts or questions.

    Thank you for your patience and understanding !

  • Date - 2013/09/21 07:33 - 2013/09/27 21:47
  • Last Updated - 2013/09/23 20:56
Buffalo Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There are currently some hardware network issues with our Buffalo facility, the datacenter is currently working on resolving this issues as soon as possible, we do apologise for any inconvenience.

  • Date - 2013/09/23 14:13 - 2013/09/23 20:57
  • Last Updated - 2013/09/23 14:15
Cheltenham, UK - Migration Update (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    There were some delays in the migration of all services from Cheltenham to London, UK but the majority of machines have now been successfully migrated. Due to some complications with remote access, some services may still be unavailable for a few more hours. Our team is continuing to work with the Datacenter staff to address this outstanding matter as quickly as possible.

    The affected Server IP Addresses are listed below.

    109.70.149.176
    109.70.149.177
    109.70.149.178
    109.70.149.179
    109.70.149.180

    81.19.208.106
    81.19.208.107
    81.19.208.108
    81.19.208.109
    81.19.208.1110

    81.19.208.61
    81.19.208.62
    81.19.208.63
    81.19.208.64
    81.19.208.65

    Thank You,
    The Fragnet Team

    UPDATE:

    All machines have been successfully migrated and all services have been restored. We thank you for your patience during this migration!

  • Date - 2013/09/18 08:09
  • Last Updated - 2013/09/22 13:44
UK Networking Issues (Resolved)
  • Priority - Critical
  • Affecting System - UK2
  • Currently experiening networking issues in our UK2 location, we will post network updates as soon as they become available.

  • Date - 2013/09/22 01:00 - 2013/09/22 09:03
  • Last Updated - 2013/09/22 01:39
1 IP down in Chicago (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.238.82 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation and will remove the null-route when it seems fit.

  • Date - 2013/09/20 03:34 - 2013/09/21 07:55
  • Last Updated - 2013/09/20 07:20
Power Maintenance - Chicago, IL (Resolved)
  • Priority - Critical
  • Dear Customer,


    A power maintenance will take place during the below timeframe in our Chicago, IL location.

    Time Frame
    Start Time: 20-09-2013 23:00 AM CDT
    End Time: 21-09-2013 12:00 AM CDT

    We have scheduled a 1 hour maintenance window, however, the actual downtime should be shorter.

  • Date - 2013/09/20 23:00 - 2013/09/21 07:56
  • Last Updated - 2013/09/19 16:16
Network Maintenance - Amsterdam, NL (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customer,


    A network maintenance will take place during the below timeframe in our Amsterdam, NL location.

    Time Frame
    Start Time: 17-09-2013 06:00 AM EDT
    End Time: 17-09-2013 08:00 AM EDT

    We have scheduled a 2 hour maintenance window, however, the actual downtime will be minimal as we will upgrade the redundant core switches one by one.

  • Date - 2013/09/17 06:00 - 2013/09/17 08:00
  • Last Updated - 2013/09/18 09:35
Cheltenham, UK - Scheduled Migration (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are pleased to announce that we have recently opened our newest location in London, UK providing a state of the art hosting Facility. Unfortunately we have outgrown the Datacenter that is home to many customers in Cheltenham, UK and have decided to migrate all services to our new London Datacenter to best serve you.

    We are working to ensure that this is handled as seamlessly as possible and has a minimal effect on all customers being moved. The hosting machines currently located in Cheltenham, UK will be relocated to London, UK using a professional courier service and will be transferred the same day. As soon as these machines are delivered, our on-site technicians will begin racking these and bring them online as quickly as possible.

     The improvements you will receive once moved to the new facility will be immense. The Safe Host Datacenter in London, UK offers a massive increase in network capacity, providing us with 2x 10GB Uplinks for each Cabinent. They also provide a far superior network infrastructure that will bring better connectivity and lower latency for gamers. The current Cheltenham, UK Datacenter is a much smaller facility, leaving it incapable of dealing with any stress on the network. This shortcoming continues to affect our customers on a regular basis and we feel that the large investments into our new hosting provider will drastically improve the experience for our UK customers.

    START DATE/TIME: 9/17/2013 7AM GMT +1
    END DATE/TIME: 9/17/2013 23PM GMT +1


    DNS RECORDS:

    Please consider using the following DNS records to access your server prior to the migration. While the IP Addresses will change once the migration to London, UK is complete, the DNS records will be updated to point to the new IP Addresses, making for a smooth transistion for your players.

    109.70.149.181    uk01.fragnet.net
    109.70.149.182    uk02.fragnet.net
    109.70.149.183    uk03.fragnet.net
    109.70.149.184    uk04.fragnet.net
    109.70.149.185    uk05.fragnet.net
    109.70.149.193    uk06.fragnet.net
    109.70.149.194    uk07.fragnet.net
    109.70.149.195    uk08.fragnet.net

    109.70.149.186    uk09.fragnet.net
    109.70.149.187    uk10.fragnet.net
    109.70.149.188    uk11.fragnet.net
    109.70.149.189    uk12.fragnet.net
    109.70.149.190    uk13.fragnet.net

    109.70.149.176    uk14.fragnet.net
    109.70.149.177    uk15.fragnet.net
    109.70.149.178    uk16.fragnet.net
    109.70.149.179    uk17.fragnet.net
    109.70.149.180    uk18.fragnet.net

    109.70.149.197    uk19.fragnet.net
    109.70.149.198    uk20.fragnet.net
    109.70.149.199    uk21.fragnet.net
    109.70.149.200    uk22.fragnet.net
    109.70.149.202    uk23.fragnet.net
    109.70.149.204    uk24.fragnet.net
    109.70.149.205    uk25.fragnet.net

    109.70.149.207    uk26.fragnet.net
    109.70.149.208    uk27.fragnet.net
    109.70.149.209    uk28.fragnet.net
    109.70.149.210    uk29.fragnet.net
    109.70.149.211    uk30.fragnet.net

    109.70.149.212    uk31.fragnet.net
    109.70.149.213    uk32.fragnet.net
    109.70.149.214    uk33.fragnet.net

    109.70.149.201    uk34.fragnet.net
    109.70.149.203    uk35.fragnet.net
    109.70.149.251    uk36.fragnet.net
    109.70.149.250    uk37.fragnet.net
    109.70.149.252    uk38.fragnet.net

    109.70.148.245  uk39.fragnet.net
    109.70.149.15    uk40.fragnet.net
    109.70.149.16    uk41.fragnet.net
    109.70.149.19    uk42.fragnet.net
    109.70.149.24    uk43.fragnet.net
    109.70.149.27    uk44.fragnet.net

    81.19.208.101    uk45.fragnet.net
    81.19.208.102    uk46.fragnet.net
    81.19.208.103    uk47.fragnet.net
    81.19.208.104    uk48.fragnet.net

    81.19.208.106    uk49.fragnet.net
    81.19.208.107    uk50.fragnet.net
    81.19.208.108    uk51.fragnet.net
    81.19.208.109    uk52.fragnet.net
    81.19.208.110    uk53.fragnet.net

    81.19.208.112    uk54.fragnet.net
    81.19.208.113    uk55.fragnet.net
    81.19.208.114    uk56.fragnet.net
    81.19.208.115    uk57.fragnet.net
    81.19.208.116    uk58.fragnet.net
    81.19.208.117    uk59.fragnet.net
    81.19.208.118    uk60.fragnet.net

    81.19.208.61    uk61.fragnet.net
    81.19.208.62    uk62.fragnet.net
    81.19.208.63    uk63.fragnet.net
    81.19.208.64    uk64.fragnet.net
    81.19.208.65    uk65.fragnet.net

    81.19.208.67    uk66.fragnet.net
    81.19.208.68    uk67.fragnet.net
    81.19.208.69    uk68.fragnet.net
    81.19.208.70    uk69.fragnet.net


    If you have any questions, comments or concerns, please feel free to contact us at any time.
    We can be reached via support ticket 24/7 from the Support Panel at https://clients.fragnet.net

    Thank you,
    The Fragnet Team

  • Date - 2013/09/17 07:00 - 2013/09/18 08:08
  • Last Updated - 2013/09/17 18:00
NY, 1 Null route (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We recently had a DDoS attack on the following IP: 108.174.61.82  , and therefore had to apply a null route to it.

    This means that your server might be shown as running, but you won't be able to join it, as all traffic to the IP is blocked.

    The null route is removed usually within 12 to 24 hours. If you have any further questions, kindly open a support ticket.
    (This will be removed once null route is lifted)

  • Date - 2013/09/16 18:19
  • Last Updated - 2013/09/16 18:52
US Wide Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently investigating why most of our machines located in the US are currently down and can't be reached. We will be posting an update soon.


    UPDATE

    Everything seems to be up and running again. We will keep monitoring the network in case this happens again.

  • Date - 2013/09/16 18:24
  • Last Updated - 2013/09/16 18:31
SEA-VOICE - Migration (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We will be migrating SEA-VOICE (198.12.116.190) to SEA-VOICE2 (198.23.149.214) on 2013/09/16 09:00.

    If you are using the sea-voice.fragnet.net nothing will change change for you.

    If you have any questions please contact us via the ticket system.

  • Date - 2013/09/16 09:00 - 2013/09/16 10:00
  • Last Updated - 2013/09/16 10:58
Buffalo, 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Buffalo machines has been the target of a DDoS attack, we have null routed the target IP 192.210.234.40. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/09/12 15:33 - 2013/09/15 01:29
  • Last Updated - 2013/09/12 15:33
Network Maintenance - Amsterdam, NL (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customer,


    A network maintenance will take place during the below timeframe in our Amsterdam, NL location.

    Time Frame
    Start Time: 18-09-2013 06:00 AM EDT
    End Time: 18-09-2013 08:00 AM EDT

    In case we experience any troubles after the maintenance of 17/9/2013, those will be resolve during this maintenance window. 

  • Date - 2013/09/18 06:00 - 2013/09/20 21:39
  • Last Updated - 2013/09/12 08:51
Network Maintenance - Amsterdam, NL (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customer,


    A network maintenance will take place during the below timeframe in our Amsterdam, NL location.

    Time Frame
    Start Time: 10-09-2013 09:00 AM CEST
    End Time: 10-09-2013 10:00 AM CEST


    The total network downtime is estimated to 30 minutes during the given period.

  • Date - 2013/09/10 09:00 - 2013/09/10 10:00
  • Last Updated - 2013/09/12 08:44
Network Maintenance - Atlanta (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customer,


    A network maintenance will take place during the below timeframe in our Atlanta location.

    Time Frame
    Start Time: 09-06-2013 11:00 PM EDT
    End Time: 09-07-2013 12:00 AM EDT


    The total estimated network downtime is under 5-10 minutes during the given period.

  • Date - 2013/09/06 11:00 - 2013/09/07 12:00
  • Last Updated - 2013/09/09 08:13
Network Maintenance - UK (Resolved)
  • Priority - Medium
  • Affecting Server - FRAGWEB_NEW
  • Dear Customer,


    A network maintenance will take place between 00:00-08:00 GMT this Sunday, 8th September in our UK locations.
    We are expecting several short interruptions whitin the tranmission during the given period.

  • Date - 2013/09/08 00:00 - 2013/09/08 08:00
  • Last Updated - 2013/09/09 08:13
Cheltenham, UK - Voice servers. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    One of our machines hosted in Chelternham, United Kingdom, and used for hosting voice servers is currently experiencing a few network problems.
    This is currently being investigated by our technicians, who are working on getting everything solved as quickly as possible.

    We sincerely apologize for the inconveniences caused by this downtime, feel free to address our support for any further information.

  • Date - 2013/09/08 16:17 - 2013/09/08 19:45
  • Last Updated - 2013/09/08 16:21
1 IP down in London (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW

  • One of our London machines has been the target of a DDoS attack, we have null routed the target IP 185.16.85.25 . We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/09/07 13:57 - 2013/09/08 16:32
  • Last Updated - 2013/09/07 13:58
Chicago , 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Chicago machines has been the target of a DDoS attack, we have null routed the target IP 192.210.238.82. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/09/02 19:14
  • Last Updated - 2013/09/06 12:14
Seattle / Maintenance on two machines. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    Two machines located in Seattle are currently down for maintenance, this maintenance concerns the IP address changes that were communicated to the affected clients a few days ago.
    We are working on getting both machines up and running with their new IP address allocations as rapidly as possible.

    The affected IPs range from 198.12.116.194 to 198.12.116.222.

    Should you have any questions or concerns, feel free to contact our support team.
    Thank you for your understanding and patience !

    The Fragnet team.

  • Date - 2013/09/05 22:29 - 2013/09/09 19:06
  • Last Updated - 2013/09/05 22:39
Denmark network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    One of our machines located in the Denmark area is being the target of a large network attack since a few dozens of minutes ago. Due to the magnitude of these attacks, the entire network is experiencing performance problems or even regular disconnects. We are already working alongside our datacenter to take the proper actions against these attacks and get everything running smoothly as soon as possible.

    We thank you for your patience and understanding. This network issues report may be updated with any upcoming information.

  • Date - 2013/09/01 17:48 - 2013/09/03 11:58
  • Last Updated - 2013/09/01 17:53
Chicago Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Chicago
  • A few machines in our Chicago datacenter are currently encountering brief networking issues.


    We are currently working with our datacenter to resolve the matter as quickly as possible.

  • Date - 2013/08/31 06:30 - 2013/09/01 17:48
  • Last Updated - 2013/08/31 07:42
Buffalo, 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Buffalo machines has been the target of a DDoS attack, we have null routed the target IP 198.12.65.85. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/08/25 10:39 - 2013/08/27 21:59
  • Last Updated - 2013/08/25 10:40
US-BUF-007-MC Down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Buffalo machines (US-BUF-007-MC) is currently down, we are looking into the issue and will try and get is resolved ASAP.

    IP's Effected.

    192.210.234.34   
    192.210.234.35   
    192.210.234.36   
    192.210.234.37   
    192.210.234.38   
    192.210.234.39   
    192.210.234.40   
    192.210.234.41   
    192.210.234.42   
    192.210.234.43
    192.210.234.44
    192.210.234.45
    192.210.234.46


  • Date - 2013/08/19 10:02 - 2013/08/27 21:59
  • Last Updated - 2013/08/23 04:48
1 IP down in Dallas (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.141.139 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation and will remove the null-route when it seems fit.

  • Date - 2013/08/18 09:48 - 2013/08/22 08:57
  • Last Updated - 2013/08/18 09:49
1 IP down in Dallas (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.141.139 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation and will remove the null-route when it seems fit.

  • Date - 2013/08/05 11:16
  • Last Updated - 2013/08/18 09:49
Cheltenham , Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    All machines hosted over Cheltenham are down and can't be reached due to a networking issues. We are checking into this right now and will update once everything is fine again.

    Fragnet Support

  • Date - 2013/08/15 16:34 - 2013/08/15 18:59
  • Last Updated - 2013/08/15 16:36
1 IP down in Germany (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 82.96.119.28 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/08/15 15:58 - 2013/08/17 11:39
  • Last Updated - 2013/08/15 15:58
Los Angeles, CA - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently aware of network related issues that are present in our Los Angeles, CA location. We have already contacted the on-site network technicians regarding this matter and the problem is currently being investigated. We will have this addressed and resolved as soon as possible. Any further updates on this matter will be added to this Network Issues report.

    Thank You,
    The Fragnet Team

  • Date - 2013/08/15 00:40 - 2013/08/17 11:39
  • Last Updated - 2013/08/15 00:42
Frankfurt, Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    Delay issues are reported and we are investigating into this right now. The post will be updated once we found out the cause of it.

    Fragnet Support


  • Date - 2013/08/13 16:24
  • Last Updated - 2013/08/14 16:12
London, Delay issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    One of our machines hosted over London seems to be having delay issues. We are investigating into this right now and will report back once we find out what is the cause of this.

    Fragnet Support

    =====
    UPDATE

    =====

    The following IP has been null routed as there was a large attack on it: 185.16.85.20

    The null route will be removed within the next few hours.


  • Date - 2013/08/13 16:11 - 2013/08/15 16:34
  • Last Updated - 2013/08/13 16:19
London, 2 IPs null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients, 

    We recently had a DDoS attack on the following IPs: 185.16.85.20 - 185.16.85.45 , and therefore had to apply a null route to it. 

    This means that your server might be shown as running, but you won't be able to join it, as all traffic to the IP is blocked. 

    The null route is removed usually within 12 to 24 hours. If you have any further questions, kindly open a support ticket. 

    (This will be removed once null route is lifted)

    Fragnet Support

  • Date - 2013/08/12 20:05 - 2013/08/13 13:01
  • Last Updated - 2013/08/12 20:08
Buffalo, 1 IP null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Buffalo machines has been the target of a DDoS attack, we have null routed the target IP 192.227.132.119. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/08/06 09:05 - 2013/08/17 11:39
  • Last Updated - 2013/08/06 11:06
Atlanta - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Atlanta and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

  • Date - 2013/08/05 13:56 - 2013/08/05 15:01
  • Last Updated - 2013/08/05 13:57
Chicago, IL - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently experiencing a widespread network outage in our Chicago, IL hosting location. Our team is working with the on-site Network Technicians at the Datacenter to determine the cause of this issue and rectify the matter as quickly as possible. We are not yet sure of the reason for this outage but will provide any updates on this matter as well as an ETA for resolution as soon as possible.

    Thank you,
    The Fragnet Team

  • Date - 2013/08/04 21:11 - 2013/08/04 23:56
  • Last Updated - 2013/08/04 21:13
Virtual Server Control Panel Downtime (Resolved)
  • Priority - Medium
  • Affecting Other - Virtual Server Control Panel
  • We will be upgrading and migrating our virtual server control panel to a new server, we will also be performing an upgrade of the control panel.

  • Date - 2013/08/05 08:00 - 2013/08/05 12:55
  • Last Updated - 2013/08/04 10:38
Cheltenham, UK - Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machine seems to be under network attack, investigations are in progress top mitigate it.

    Affected Ip's are 109.70.149.201 - 109.70.149.251 - 109.70.149.203

  • Date - 2013/07/31 14:02 - 2013/08/01 12:00
  • Last Updated - 2013/07/31 14:03
1 IP down in Netherlands (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 185.16.84.12 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/07/30 14:25 - 2013/08/01 12:00
  • Last Updated - 2013/07/30 14:26
Amsterdam - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Amsterdam, NL and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses:
    185.16.84.4

  • Date - 2013/07/29 15:31 - 2013/07/30 13:47
  • Last Updated - 2013/07/30 12:00
Amsterdam - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Amsterdam, NL and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses:

    185.16.84.4
    185.16.84.5
    185.16.84.12
    185.16.84.21
    185.16.84.180

  • Date - 2013/06/08 11:53
  • Last Updated - 2013/07/29 15:33
Dallas network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    Our monitoring systems have recently reported several network issues with most of our machines located in Dallas. Several of you have also reported random disconnects and in-game lags during the past hour.
    We have already informed our datacenter concerning this, and we will be working alongside them to get this sorted out as soon as possible.

    Should we receive any further information concerning these issues, we will make sure to keep you updated from this network issues post. You are however free to submit a support ticket if you have any other doubts or questions.

    Thank you for your patience and understanding !

  • Date - 2013/07/29 13:39 - 2013/07/29 15:01
  • Last Updated - 2013/07/29 13:40
Chicago voice servers - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines, hosted in Chicago and used for hosting Mumble and Teamspeak voice servers is currently being the target of a large network attack. This attack has rendered the entire machine unavailable along with all services hosted on it.

    We have already contacted our datacenter facilities in regards to this, technicians will be working on mitigating this attack as soon as possible. We will make sure to keep you updated with any upcoming information concerning this matter.
    The affected services are all voice servers (Mumble or Teamspeak) hosted in Chicago.

    Thank you for your understanding, and apologies for the inconveniences caused by this.

  • Date - 2013/07/26 23:08 - 2013/07/28 10:41
  • Last Updated - 2013/07/26 23:14
1 IP down in Chicago (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.227.140.105 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation and will remove the null-route when it seems fit.

  • Date - 2013/07/26 03:11
  • Last Updated - 2013/07/26 12:30
Germany - Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are investigating connection issues in our German datacenter. You may experience connection drops/services unavailability at the moment.

    82.96.119.58 was under ddos and has been null routed to mitigate the attack. Services are back online except for that IP.

  • Date - 2013/07/26 12:09 - 2013/07/28 10:41
  • Last Updated - 2013/07/26 12:30
Dallas, TX - MySQL Databases (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently experiencing an issue with some MySQL Databases that are hosted in our Dallas, TX location. If you are affected by this issue and are having trouble accessing or connecting to your Database, please know that this matter is currently being investigated and will be resolved as soon as possible.

    If you have any questions, please feel free to submit a support ticket to https://clients.fragnet.net

    As a temporary work around please connect to phpmyadmin on http://65.99.193.114 and replace mysqldallas.fragnet.net by 65.99.193.114 in your configs.

    Thank you,
    The Fragnet Team

  • Date - 2013/07/23 06:51 - 2013/08/04 21:13
  • Last Updated - 2013/07/24 10:35
Minecraft Servers: Backup Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    After deploying some large updates to the back-end recently in efforts to improve our infrastructure, we have been made aware of some issues where the Game Panel reports that the file paths are too long.
    We have a fix and are deploying it on the fly, if you are touched by the issue please raise a support ticket so we can patch you in priority.


    Thank You,
    The Fragnet Team

  • Date - 2013/07/23 05:34 - 2013/08/04 21:13
  • Last Updated - 2013/07/23 09:28
1 IP down in Dallas (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.227.136.86 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/07/22 13:12 - 2013/07/23 05:37
  • Last Updated - 2013/07/22 13:13
1 IP down in Buffalo (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.227.132.119 has been the target of a DDoS attack and has been null routed. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/07/20 08:10 - 2013/07/23 05:37
  • Last Updated - 2013/07/20 08:14
Denmark network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    Our monitoring systems have recently reported several network issues with most of our machines located in Denmark. Several of you have also reported random disconnects and in-game lags during the past hour.
    We have already informed the technicians at our datacenter concerning this, and we will be working alongside them to get this sorted out as soon as possible.

    Should we receive any further information concerning these issues, we will make sure to keep you updated from this network issues post. You are however free to submit a support ticket if you have any other doubts or questions.

    Thank you for your patience and understanding !

  • Date - 2013/07/19 20:51 - 2013/07/21 14:59
  • Last Updated - 2013/07/19 20:52
CHeltenham, UK - Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machine seems to be under network attack, investigations are in progress top mitigate it.

    Affected Ip's are 109.70.149.197 - 109.70.149.205

  • Date - 2013/07/19 14:43 - 2013/07/19 20:51
  • Last Updated - 2013/07/19 14:44
Dallas network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    Our monitoring systems have recently reported several network issues with most of our machines located in Dallas. Several of you have also reported random disconnects and in-game lags during the past hour.
    We have already informed our datacenter concerning this, and we will be working alongside them to get this sorted out as soon as possible.

    Should we receive any further information concerning these issues, we will make sure to keep you updated from this network issues post. You are however free to submit a support ticket if you have any other doubts or questions.

    Thank you for your patience and understanding !

  • Date - 2013/07/18 18:38 - 2013/07/18 19:52
  • Last Updated - 2013/07/18 18:42
London, UK / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,

    We have recently been notified of a network outage in our London, UK datacenter that is causing network connectivity problems for one of our machines hosted there. We have not yet determined the cause of this problem, however we are in contact with our on-site technical support team and will be working to have this problem resolved as quickly as possible.

    We will continue to provide updates to all affected customers via this server status report. Should you have any questions that are not answered here, please feel free to contact us via support ticket at https://clients.fragnet.net.


    The affected addresses range from 185.16.85.49 to 185.16.85.53.

    Thank you for your patience and understanding.

  • Date - 2013/07/17 21:46 - 2013/07/17 22:38
  • Last Updated - 2013/07/17 21:48
London, UK - Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have recently been notified of a network outage in our London, UK Datacenter that is causing network connectivity problems for all machines hosted there. We have not yet determine the cause of this problem, however we are in contact with our on-site technical support team and will be working to have this problem resolved as quickly as possible.

    We will continue to provide updates to all affected customers via this Network Issues report. Should you have any questions that are not answered here, please feel free to contact us via Support Ticket at https://clients.fragnet.net

  • Date - 2013/07/15 20:15 - 2013/07/15 21:38
  • Last Updated - 2013/07/15 20:17
Denmark - DDOS Attack - EU-DK-002-ALL (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Denmark and used for FPS Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacentre in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

  • Date - 2013/07/15 11:43 - 2013/07/15 18:27
  • Last Updated - 2013/07/15 11:44
Chicago Networking Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are aware of the current networking issue in Chicago with TeamSpeak 3 servers, the datacenter is looking into the matter and we will update this as we hear more news from them!

    ===UPDATE===

    This has been temporarily resolved. There was a routing problem with our 2nd core router. We are working with the vendor's engineering team to ascertain the reason why this occurred.

  • Date - 2013/07/14 12:19
  • Last Updated - 2013/07/14 15:02
Buffalo / Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    It appears that several of our machines located within our Buffalo location are currently unresponsive. We have already informed our datacenter about this, and will make sure to keep you updated with any forthcoming information concerning this matter.

    The affected addresses range from 192.227.132.80 to 192.227.132.222.

    =================================================
    UPDATE : 22:09 GMT+1

    The issues are related to a switch failure at our datacenter facilities. All services should be restored within the next half hour.

  • Date - 2013/07/12 21:27 - 2013/07/13 08:45
  • Last Updated - 2013/07/12 22:11
Atlanta network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    Our monitoring systems are currently reporting issues with several of our machines located in Atlanta. We have already contacted our datacenter concerning these issues, and technicians will be reviewing the situation within shortly.

    We will make sure to keep you updated with any further information in regards to this matter.

    Apologies for the inconveniences caused by this, and thank you for your patience !

    =========================================================
    UPDATE : 20:11 GMT+1

    At this time time our Atlanta datacenter facility is experiencing an outage which appears related to their power infrastructure upgrade work.

    UPDATE : 20:36 GMT+1

    We've been informed the outage is over and all our machines at Atlanta are online again.
    Please, allow a few minutes for all the Game Servers to start.

  • Date - 2013/07/12 20:05
  • Last Updated - 2013/07/12 20:36
London, UK - 185.16.85.52 null routed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 185.16.85.52 has been temporarily null routed due to a ddos attack.

  • Date - 2013/07/11 10:00 - 2013/07/11 12:47
  • Last Updated - 2013/07/11 12:01
Game Control Panel Networking Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are aware of the issue with our control panel and we are currently with the datacenter to resolve the networking issue.

  • Date - 2013/07/08 05:10 - 2013/07/09 00:02
  • Last Updated - 2013/07/08 05:15
Atlanta outage (Resolved)
  • Priority - Critical
  • Affecting System - Atlanta Datacenter
  • All our Atlanta machines are down due to an unknown issue at the Atlanta datacenter.

    We're currently working with the datacenter on getting this resolved as soon as possible.

    Any update regarding this outage will be added below.



    Update #1: The datacenter reported the downtime is being caused by a power outage on the Atlanta facility.

    Update #2: Electrician are on site and working on the utility power restoration. Primary generator have failed and a rolling generator ( ETA is 1 hour) is on its way to the datacenter right now.  There is no currently a ETA on power restoration but we are working hard to bring everyone back online as soon as possible.


  • Date - 2013/06/30 16:32 - 2013/07/02 05:02
  • Last Updated - 2013/06/30 17:49
Cheltenham - DDOS (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Cheltenham, UK and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

  • Date - 2013/06/30 12:32 - 2013/06/30 13:08
  • Last Updated - 2013/06/30 12:32
Cheltenham - 1 IP nulled (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 81.19.208.68 has been temporarily null routed due to a network attack.
    We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/06/30 11:00 - 2013/06/30 13:08
  • Last Updated - 2013/06/30 11:01
Atlanta Power Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Just received notice from our Atlanta server provider that all machines have lost power in that location. We are working with the datacenter team to get everything back online and running as it should be.


    ---UPDATE--- Posted @ 03:43

    Things do appear to be stable at this time but no outage report from the NOC at the datacenter as of yet.

    ---UPDATE--- Posted @ 04:13

    Atlanta is back offline again along with no reports still from the datacenter.

    ---UPDATE--- Posted @ 04:37

    We have been informed that the building has lost power, the ATS switched to the generator, however the generator overheated and shut itself off.  They are working to bring the generator back online.

    ---UPDATE--- Posted @ 04:55

    Our services in this location are back online again at this time, still awaiting the final all clear from the datacenter however.

  • Date - 2013/06/30 02:00 - 2013/06/30 11:00
  • Last Updated - 2013/06/30 04:59
Dallas - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines hosted in Dallas, Texas, and used for hosting Minecraft servers has recently been targeted by a network attack. A null-route was placed on this machine to mitigate this attack.
    As a result of this null-route, you might be experiencing a few network-related issues with your service(s).

    The affected address is as follows:

    72.249.94.2

    This post will be updated if any information concerning this even comes across.

    Thanks for your understanding.

  • Date - 2013/06/29 05:20 - 2013/06/29 08:34
  • Last Updated - 2013/06/29 05:28
Buffalo, DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines hosted in Buffalo, New York, and used for hosting Minecraft servers has recently been targeted by a network attack. A null-route was placed on this machine to mitigate this attack.
    As a result of this null-route, you might be experiencing a few network-related issues with your service(s).

    The affected addresses is as follows:

    192.210.234.36 and 192.210.234.41

    This post will be updated if any information concerning this even comes across.

    Thanks for your understanding.

  • Date - 2013/06/29 03:24 - 2013/06/30 04:43
  • Last Updated - 2013/06/29 05:27
Dallas, TX - DDOS Attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines hosted in Dallas, Texas, and used for hosting Minecraft servers has recently been targeted by a network attack. A null-route was placed on this machine to mitigate this attack.
    As a result of this null-route, you might be experiencing a few network-related issues with your service(s).

    The affected address range is as follows :
    72.249.94.31.0 -- 72.249.94.31

    This post will be updated if any information concerning this even comes across.

    Thanks for your understanding.

  • Date - 2013/06/28 20:44 - 2013/06/29 05:24
  • Last Updated - 2013/06/28 20:47
Stockholm, SE Voice Servers - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There has recently been reported network issues in our Stockholm, Sweden location regarding performance degradation and outages. This is resulting in poor voice quality and connection problems for customer's hosted there.

    We are aware of the issue and are investigating this matter. We will provide any updates regarding these issues via our Network Issues report.

    Thank you,
    The Fragnet Team

  • Date - 2013/06/26 00:05 - 2013/06/26 07:34
  • Last Updated - 2013/06/26 00:08
Chicago - 1 IP nulled (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.238.67 has been temporarily null routed due to a network attack.
    We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/06/25 07:00 - 2013/06/28 09:28
  • Last Updated - 2013/06/25 07:06
San Jose - DDOS Attack (Resolved)
  • Priority - Medium
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in San Jose, California and used for Minecraft Server hosting, Voice Services and MySQL is currently under a substantial DDOS Attack. We have already contacted our datacentre in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

  • Date - 2013/06/24 10:33 - 2013/06/24 15:00
  • Last Updated - 2013/06/24 10:37
Dallas, TX - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Network engineers will be onsite in the Dallas, TX performing network maintenance during the above time window, specified in central daylight time (CDT). The Datacenter is working to perform a network upgrade at the access layer with new equipment which will facilitate additional network capabilities and aggregate throughput.

    The downtime is anticipated to be less than 30 minutes for any single device during the specified window. We understand that this maintenance will have an impact on your services hosted in this location. We appreciate your patience with this matter and look forward to any questions or concerns you have.

    Thank you,
    The Fragnet Team

  • Date - 2013/06/11 22:00 - 2013/06/12 06:00
  • Last Updated - 2013/06/21 09:57
1 IP down in Los Angeles (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.218.243 has been null routed for up to 24 hours due to a network attack (Ddos).

  • Date - 2013/06/21 09:56 - 2013/06/23 14:05
  • Last Updated - 2013/06/21 09:57
Dallas - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Dallas, USA and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacenter in regards to this attack, technicians should be working on this issue  ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Address: 192.227.136.35

  • Date - 2013/06/11 07:38 - 2013/06/11 11:29
  • Last Updated - 2013/06/11 07:39
Cheltenham, UK - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines in Cheltenham, UK has been the victim of a DDOS Attack and is currently being investigated by the Network Technicians. Please note that these attacks do not cause any harm to your servers and simply overload the network to prevent incoming connections. We expect to have this matter addressed and resolved as quickly as possible and will provide further updates should we expected any extended delays.

    Affected IP Addresses:

    109.70.149.212
    109.70.149.213
    109.70.149.214

    Regards,
    The Fragnet Team

  • Date - 2013/06/09 22:21 - 2013/06/10 16:27
  • Last Updated - 2013/06/09 22:24
San Jose - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in San Jose, California and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacentre in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses: 75.127.0.62

    Update: Null route will be removed around 5am EST

  • Date - 2013/06/08 04:30 - 2013/06/10 07:57
  • Last Updated - 2013/06/08 09:29
Buffalo, NYC - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    Several of our machines located in Buffalo, New york, and used for hosting gaming servers are currently experiencing an unexplained network issue, resulting in services hosted in them being unreachable.
    We have already contacted our datacenter in regards to this, and will update you as soon as any further information comes across.

    We sincerely apologize for any inconveniences caused by these issues, and appreciate your patience.

  • Date - 2013/06/07 20:00 - 2013/06/07 20:57
  • Last Updated - 2013/06/07 20:01
Cheltenham, UK - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    Several of our machines located in Cheltenham, UK used for hosting gaming servers are currently experiencing an unexplained network issue, resulting in services hosted in them being unreachable.
    We have already contacted our datacenter in regards to this, and will update you as soon as any further information comes across.

    We sincerely apologize for any inconveniences caused by these issues, and appreciate your patience.

  • Date - 2013/06/07 19:57 - 2013/06/07 23:20
  • Last Updated - 2013/06/07 19:58
Chicago - Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Chicago is currently having networking issues and we are working with the datacenter to get the matter resolved. Ip's touched:


    96.8.119.194 - 96.8.119.206

  • Date - 2013/06/05 08:24 - 2013/06/07 09:04
  • Last Updated - 2013/06/05 08:25
Dallas - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Dallas is currently having networking issues and we are working with the datacenter to get the matter resolved. Ip's touched:


    75.127.5.162 - 75.127.5.174

  • Date - 2013/06/03 04:05 - 2013/06/07 09:04
  • Last Updated - 2013/06/05 08:24
1 Null routed IP in UK (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 109.70.149.15 is currently nulled due to a network attack
    We requested the datacenter to remve the null as soon as possible.

  • Date - 2013/05/31 10:24 - 2013/05/31 12:15
  • Last Updated - 2013/05/31 10:26
Downtime and Upgrade - Tuesday 28th Sweden V (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • On Tuesday 28th at 7.00 a.m. GMT we will performing an Operating System Upgrade to fix some recent connection issues and errors, there will be a maximum of 8 hours down time.

    We will backup all your VPS containers and reinstall our system and then restore your servers.

    This will solve the connection issues some people have been seeing.

    If you have any questions please submit a support ticket via your billing area.

  • Date - 2013/05/28 08:00 - 2013/05/28 21:45
  • Last Updated - 2013/05/28 12:24
Europe - Sweden DDoS (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There is currently a DDoS attack under  a server located in Sweden.

    We are currently investigating on this, and will post an update once the attack has been dropped.

  • Date - 2013/05/26 12:17 - 2013/05/26 14:07
  • Last Updated - 2013/05/26 12:18
Europe - Denmark DDoS (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,

    There is currently a DDoS attack under  a server located in Denmark.

    The affected IPs are: 82.96.119.25 - 82.96.119.39

    We are currently investigating on this, and will post an update once the attack has been dropped.

  • Date - 2013/05/24 16:58 - 2013/05/26 08:09
  • Last Updated - 2013/05/24 17:03
Chicago - 1 IP nulled (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IP 192.210.236.24 has been temporarily null routed due to a network attack.
    We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/05/24 03:22 - 2013/05/26 08:09
  • Last Updated - 2013/05/24 09:23
Cheltenham, UK - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    Several of our machines located in Cheltenham, UK, and used for hosting Minecraft servers are currently experiencing an unexplained network issue.
    We have already contacted our datacenter in regards to this, and will update you as soon as we have any news concerning this event.

    We sincerely apologize for any inconveniences caused by these issues, and thank you for your patience !

    ===================
    UPDATE : 20:58 GMT+1

    Our datacenter has reported a large denial of service attack, the attacking IP addresses are being filtered as we speak.

  • Date - 2013/05/23 20:42 - 2013/05/24 16:58
  • Last Updated - 2013/05/23 20:59
Seattle down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our network infrastructure in Seattle is currently down for an unknown reason, we are awaiting for the datacenter to update us.

    This was due to an upstream provider maintenance, services are back online.

  • Date - 2013/05/22 11:46
  • Last Updated - 2013/05/22 12:02
DDoS on UK - Cheltenham (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There has been a network attack on our UK Cheltenham network, the datacenter is working on blocking and null routing the ip to prevent further damage to the network.

  • Date - 2013/05/20 10:21 - 2013/05/22 08:25
  • Last Updated - 2013/05/20 10:23
DDoS on 108.174.60.89 (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There has been a network attack on 108.174.60.89 and the IP Address has been null routed for the time being to prevent further damage to the network.

  • Date - 2013/05/20 05:00 - 2013/05/22 08:25
  • Last Updated - 2013/05/20 08:01
1 machine down in NYC (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Due to a hard drive failure one of our machine in New York is currently down causing the MySQL services hosted in NYC to be unavailable. We have techs on site working on restoring it.

  • Date - 2013/05/17 11:44 - 2013/05/23 21:01
  • Last Updated - 2013/05/17 12:45
Website and Billing/Support panel issues (Resolved)
  • Priority - Critical
  • Dear customers,

    As you might have noticed our website has been down for a few hours, due to an human error you might notice some data missing on the billing/support panel from the past few hours.
    We are currently working on restoring the data loss, if you notice something wrong on your billing/support panel please submit a support ticket so we can work on restoring your data in priority. If nothing is critical please allow 24 hours before submitting a ticket as your data should be restored in the meantime.

    *UPDATE 8:45PM EST*

    The Group Manager feature is currently not working due to the issues originally reported. This is due to the IP Address of the Web-Server being changed which has caused the license authentication to fail. This has been forwarded to our Management Team and will be resolved in the next 6-12 hours.

    Thank you for your understanding.

  • Date - 2013/05/13 01:00 - 2013/05/17 09:19
  • Last Updated - 2013/05/15 02:39
New York - Network Changes (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We were recently contacted by our primary hosting provider in the New York location regarding unexpected Network Changes. Unfortunately it has come to our attention that due to a dispute over existing contracts, Google has acquired the facility that our provider was using for New York hosting. This has forced our provider to immediately move all machines out of this location to a new facility in an effort to restore service as soon as possible.

    This will have no impact on the actual machines themselves nor the servers and data stored on them. However, as the physical location of our machines was unexpectedly transferred due to the aforementioned reason, the IP Addresses that were assigned to these nodes are no longer available. Our hosting provider is working to assign new IP Addresses to all of our machines but these will be different from the original IP Addresses assigned to you.

    We expect to have this transfer completed in the next 12 hours but will provide further updates to all affected customers with more accurate time estimates. If you have any questions regarding this, please do not hesitate to submit a support ticket.

    Thank You,
    The Fragnet Team

  • Date - 2013/05/09 06:32
  • Last Updated - 2013/05/14 02:44
IP down in Dallas (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • A few of our machines were targetted by a ddos attack, IP 75.127.5.167 has been null routed to mitigate it, the null route may remain in place for up to 24 hours.

  • Date - 2013/05/07 06:10
  • Last Updated - 2013/05/09 12:01
Network Attack's (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • A few of our machines were targetted by a ddos attack, the following IP Addresses have been null routed to mitigate it, the null routes may remain in place for up to 24 hours.


    198.23.148.100
    198.23.148.179
    8.17.250.139

  • Date - 2013/05/02 00:00 - 2013/05/03 00:00
  • Last Updated - 2013/05/07 09:08
NY MySQL Database - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Due to some recent issues with connectivity problems on both the databases and the PHPMyAdmin Panel, we are currently performing a maintenance on the New York MySQL Databases. We do not yet an have ETA on the completion of this maintenance but do expect it to be completed by 4-6AM EST.

    If you have any questions or comments, please contact us via Support Ticket at https://clients.fragnet.net

    *UPDATE*

    This problem has now been fixed and the MySQL Databases should be operating as expected.

    Thank You,
    The Fragnet Team

  • Date - 2013/05/01 06:59 - 2013/05/01 07:43
  • Last Updated - 2013/05/01 07:43
Master Server Routing (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Hello,

    We are having some routing issues from our Master server to our remote's that is preventing some servers being setup, and some mods and updates to be installed.
    The network engineers are working as fast as they can to resolve this issue.

    We do applogise for any inconvenience caused.

    Kind Regards,
    Fragnet Team.

  • Date - 2013/04/30 13:13 - 2013/05/02 08:28
  • Last Updated - 2013/04/30 13:15
1 IP down in Los Angeles (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Los Angeles machine was targetted by a ddos attack, I 192.210.218.250 has been null routed to mitigate it, the null route may remain in place for up to 24 hours.

  • Date - 2013/04/30 10:17 - 2013/05/02 08:28
  • Last Updated - 2013/04/30 10:18
Network issues in Ashburn (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We have been reported network issues with our machines in Ashburn, investigations are in progress.

    Update:  A huge network attack is in progress, techs on site are fighting against it.

    Update: The ddos has been mitigated , two machines are still down, one has been null routed while investigations are in progress for the other, affected IP's are as follows:
    75.102.40.194 - 75.102.40.222
    75.102.41.50 - 75.102.41.62
    75.102.43.146 - 75.102.43.158

    75.102.40.226 - 75.102.40.254
    75.102.46.2 - 75.102.46.30
    75.102.43.147

    Update: Only one machine is still down due to null route at that time:
    75.102.40.226 - 75.102.40.254
    75.102.46.2 - 75.102.46.30
    75.102.43.147

  • Date - 2013/04/27 09:31 - 2013/04/28 05:14
  • Last Updated - 2013/04/27 22:35
Game Panel Unavailable (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Due to the maintenance in progress in our New York location, the Game Panel website is currently unavailable. This maintenance is scheduled to be completed at 7AM EST and we expect the Game Panel service to be restored at or before that time.

    UPDATE: Maintenance is now over but we are restarting / reconfiguring remote control panel monitors as most went down due to the master panel unavailability. It might result in your server showing as "unknown" for now.

    Due to a very large amount of support tickets being sent please post pone your configuration issues and general requests as we will not be able to respond to those shortly.

    Thank you,
    The Fragnet Team

  • Date - 2013/04/25 09:00 - 2013/04/27 07:48
  • Last Updated - 2013/04/26 17:00
NYC - 1 machine unavailable after maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • 1 of our machines in New York City is still unavailable after the network maintenance. Techs on site are investigating.

    Affected Ip's are as follows:
    206.217.129.210 - 206.217.129.222
    72.26.196.98 - 72.26.196.99
    72.26.196.107 - 72.26.196.110
    208.122.52.114 - 208.122.52.126

  • Date - 2013/04/26 15:58 - 2013/04/26 16:58
  • Last Updated - 2013/04/26 16:00
NYC Transition - April 25th, 2013 - 09:00PM E (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • On Thursday, April 25th, Our datacenter operations and engineering departments will be conducting the first phase of our capital improvement and expansion in the New York City market. This will have a direct impact on your service, as your server(s) will be physically relocated. The maintenance window opens at 9 PM EDT and concludes at 7 AM EDT Friday morning, April 26th.

    Best practice and extreme care will be taken to safely and quickly relocate all equipment. The migration plan was constructed to ensure that no specific device will be offline for the entire duration of the maintenance window; teams have been established to handle groups of servers and we anticipate that most servers will be offline for 4 to 5 hours. Before the migration occurs on the 25th, the new network will be online, tested, and fully functional. We're taking this opportunity to refresh all of our switch, core, and edge networking equipment in NYC. From a customer perspective this means that all servers will be connected to gigabit ports, all cabinet switches will have 10 times the capacity to our core as they do now, and the equipment will be IPv6 ready.

     Our current NYC hosting operation is located at 111 8th Avenue and represents first generation datacenter space. In order to support growth and ensure a better hosting experience for our customer's we have made the decision to relocate to Dupont Fabros. The new Dupont Fabros datacenter is a highly advanced facility, purpose built to provide ultimate uptime and reliability. For example, while virtually every datacenter in the region experienced some sort of serious outage due to Super Storm Sandy, Dupont enjoyed 100% uptime.Our has built a strong relationship with Dupont Fabros since having relocated our Chicago operation to their Elk Grove facility in 2009 and we look forward to offering an improved, top tier, service to our NYC customers moving forward.

  • Date - 2013/04/25 21:00 - 2013/04/26 13:35
  • Last Updated - 2013/04/25 15:43
Dallas, TX - TS3 Servers Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have recently been made aware of an issue with our Dallas, TX Teamspeak 3 servers. Some servers are currently reporting as offline and result in an "Invalid ServerID" message when attempting to start them.

    We are currently investigating this matter and hope to have this resolved as quickly as possible. We do apologize for any inconvenience and welcome you to submit a support ticket should you have any further questions.

    Fragnet Staff

  • Date - 2013/04/24 05:56 - 2013/04/24 08:32
  • Last Updated - 2013/04/24 05:58
Dallas, 1 IP down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machine in Dallas was hit by a network attack, the targetted IP (206.217.139.75) has been null routed for up to 24 hours.

  • Date - 2013/04/16 08:14
  • Last Updated - 2013/04/19 08:43
Dallas, 1 machine down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machine in Dallas is down, datacenter is currently investigating to get it back online as soon as possible.
    Touched Ips are as follows:
    206.217.139.99 - 206.217.139.126
    72.249.94.114-72.249.94.124

  • Date - 2013/04/16 08:18 - 2013/04/17 05:13
  • Last Updated - 2013/04/16 08:19
Single machine - United Kingdom - Network iss (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines located in the United Kingdom is currently experiencing some network issues, most probably being caused by a denial of service attack.
    We are working alongside our datacenter to get this fixed as soon as possible.

    We will update you on the situation from this post.

    The affected address range is : 81.19.208.106 - 81.19.208.110

    We sincerely apologize for the inconveniences caused by this, and thank you for your patience !

  • Date - 2013/04/15 20:35 - 2013/04/18 22:06
  • Last Updated - 2013/04/15 21:02
Chicago, IL - Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    The hosting facility in Chicago, IL is currently performing a maintenance on the Network and has estimated that the downtime will be between 30-60 minutes. We do apologize for the short notice on this matter, however we were just notified of this downtime recently as well.

    BEGIN: 11:30PM EST
    END: 12:30AM EST

    If you have any questions, please don't hesitate to contact us via Support Ticket.

    Regards,
    The Fragnet Team

  • Date - 2013/04/12 05:29 - 2013/04/19 08:43
  • Last Updated - 2013/04/12 05:30
Atlanta, GA - DDOS Attacks (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There have been numerous large-scale DDOS Attacks made against our Atlanta, GA location this evening, resulting in network instability for many servers hosted there. Unfortunately these attacks have been very brief which has prevented our Network Technicians from properly addressing the attacks. It does require some time while the attack is active for them to be properly mitigated.

    We are aware of these attacks and believe they are affecting our Atlanta, GA location as a whole, causing either network instability and packet loss for some and complete network connectivity loss for others.

    We are working with our Network Technicians to stop these attacks as fast as possible and will update this report as we make progress.

    Thanks,
    The Fragnet Team

  • Date - 2013/04/11 03:37 - 2013/04/11 10:04
  • Last Updated - 2013/04/11 03:40
Chicago - 3 IP's nulled (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • IPs 192.210.238.19 , 192.210.238.24 and 192.210.238.93 in Chicago are being null routed after they were targetted by a network attack. We will continue to monitor this situation, the null route may remain in place for up to 24 hours.

  • Date - 2013/04/06 10:33 - 2013/04/12 11:58
  • Last Updated - 2013/04/10 11:35
Game Panel & Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Our primary hosting provider in the United States has been suffering from some network related routing issues this evening. As this is where the node is that provides the hosting for our master Game Panel, we have found that many customers are unable to reach the panel at this time.

    These issues may affect...

    1) The ability to access the Game Panel.
    2) The connectivity to your game and voice services.
    3) The creation of new server setups.

    We are current awaiting an update at this time but do not have an ETA as to when this will be resolved. We will provide further updates to all affected customers via this Network Issues report as they are given to us.

    We appreciate everyones understanding with this matter!

    Sincerely,
    The Fragnet Team

  • Date - 2013/04/10 02:11
  • Last Updated - 2013/04/10 10:29
European locations network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    Our monitoring systems are currently reporting issues with all of our European locations, besides Deutschland (United Kingdom, Sweden, Netherlands). These issues appear to be related to our game panel : TCAdmin, why you might experience some issues - such as "Unknown" error messages - with your servers.

    We are currently investigating the cause of these issues, and will definitely get back to you as soon as we have any news concerning these events.

    Sorry for all any inconveniences caused by this, and thank you for your patience !

  • Date - 2013/04/09 22:59 - 2013/04/10 02:11
  • Last Updated - 2013/04/10 00:13
Buffalo Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Hello,

    The Buffalo datacenter is experiencing a major outage. Datacenter technicians are currently investigating.
    We will add an update here once we have received more information.
    All services hosted within the following IP range, are currently down as a result of this outage:

    192.210.234.64 - 192.210.234.79


    192.210.234.80 - 192.210.234.95


    192.210.234.48 - 192.210.234.63

    We are sorry for any inconvenience caused and will work towards a quick resolution!

  • Date - 2013/04/09 20:05
  • Last Updated - 2013/04/09 20:45
Single machine - Chicago - DDOS Attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in US, Chicago and used for Minecraft server hosting is currently under a substantial DDOS attack.

    We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP addresses: 192.210.236.16 - 192.210.236.31

    =========
    UPDATE 
    =========

    192.210.236.24 has been null routed.

  • Date - 2013/04/09 21:20
  • Last Updated - 2013/04/09 19:13
Website Hosting Networking Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are aware of the networking issues effecting some of our web hosting clients and we are working to resolve this issue as quickly as possible.

  • Date - 2013/04/07 04:54 - 2013/04/12 11:58
  • Last Updated - 2013/04/07 05:55
Chicago - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines located in Chicago, and used for the hosting of Minecraft servers is currently experiencing an unknown network issue, causing the machine to disconnect regularly.
    As this is most probably being caused by a denial of service attack, this will require the intervention of our datacenter in order to stop the attack(s).

    We have already contacted our datacenter in regards to this, and will update you as soon as we have any news from them.

    We sincerely apologize for any inconveniences caused by these issues, and thank you for your patience !


    Update: IP 192.210.238.6 was targetted by a Ddos attack and has been null routed for up to 24 hours.

  • Date - 2013/04/04 23:07
  • Last Updated - 2013/04/06 10:33
Germany - Network Issues (Resolved)
  • Priority - Critical
  • We are currently investigating the on going networking issues pertaining to a particular rack in our Germany location.

  • Date - 2013/04/06 03:26 - 2013/04/07 05:54
  • Last Updated - 2013/04/06 04:27
Cheltenham, UK - MYSQL Database Errors (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    The MySQL Databases provided in the Cheltenham, UK location are currently experiencing some issues. We are aware of the problem and are looking to resolve this matter as soon as possible. The error appears as follows...

    "Host <ip> is blocked because of many connection errors; unblock with 'mysqladmin flush-hosts'"

    As we have further updates on this matter, we will update the Network Issues report to keep all affected customers up to date.

    Thank you,
    The Fragnet Team

  • Date - 2013/04/04 01:50 - 2013/04/04 19:58
  • Last Updated - 2013/04/04 01:51
Cheltenham, UK - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    One of our machines located in the United Kingdom, and used for the hosting of Minecraft servers is currently experiencing an unknown network issue, causing the machine to disconnect regularly.
    As this is most probably being caused by a denial of service attack, this will require the intervention of our datacenter in order to stop the attack(s).

    We have already contacted our datacenter in regards to this, and will update you as soon as we have any news from them.

    The affected range from 109.70.148.245 to 109.70.149.27.

    We sincerely apologize for any inconveniences caused by these issues, and thank you for your patience !

    ------------------------------------------------------------------
    UPDATE : 22:43 GMT+1
    The machine should now be up and running perfectly stable from now on.
    ------------------------------------------------------------------

  • Date - 2013/04/03 21:43 - 2013/04/04 19:56
  • Last Updated - 2013/04/03 22:44
Netherlands network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    We have been recently notified by our Amsterdam datacenter that a large DDOS attack has led our entire Netherlands network to drop momentarily.
    The attack has already been filtered, and any issues that you might be experiencing if your server is hosted in the Netherlands should fade away in the next few minutes.

    Should we get any further information in regards to this event, we will notify you through this network issues post.

    Apologies for the inconvenience, and thank you for your patience !

    __________________________________
    UPDATE / 16:11 GMT+1

    All of the affected machines are up and running at this time.

  • Date - 2013/03/31 15:34 - 2013/03/31 20:16
  • Last Updated - 2013/03/31 16:14
DNS / Web Hosting (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear users,


    Our DNS / Web hosting node is under maintenance.

    We expect it to be fixed shortly but in the meanwhile your website might go on and off.

    For those using DNS redirections for their game servers you might not be able to use them during the maintenance.

    We are sorry for the unconvenience caused and are working on getting this sorted asap.

  • Date - 2013/03/29 15:12 - 2013/03/29 15:15
  • Last Updated - 2013/03/29 15:13
Cheltenham, UK - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our Minecraft Hosting nodes in Cheltenham, UK has been under network attack and an IP has been null routed until 7.30 GMT

    The Affected IP Address is 109.70.149.214

    Thanks,
    Fragnet Support

  • Date - 2013/03/29 04:47 - 2013/03/30 12:28
  • Last Updated - 2013/03/29 13:48
Dallas, TX - Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our Minecraft Hosting nodes in Dallas, TX has been found to have significant performance issues this evening. We are still investigating the cause of these problems and hope to have this matter resolved as soon as possible.

    Due to the high volume of support tickets concerning this node, we will provide further updates on this matter via this Network Issues report. If you have any specific questions that are not addressed here, please feel free to contact us.

    Thanks,
    Fragnet Support

  • Date - 2013/03/29 01:57 - 2013/03/29 07:43
  • Last Updated - 2013/03/29 01:59
Single machine - UK - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Europe, UK and used for Minecraft server hosting is currently under a substantial DDOS attack.

    We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP addresses: 108.70.149.207 - 108.70.149.211

    UPDATE: DDoS attack has now ended and server is online.

  • Date - 2013/03/23 19:33
  • Last Updated - 2013/03/23 19:59
Single machine - Dallas - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Dallas, Texas and used for Minecraft server hosting is currently under a substantial DDOS attack.

    We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP addresses: 96.8.116.16 - 96.8.116.31


    UPDATE: The IPs have been null routed. The null route should be removed soon!

  • Date - 2013/03/23 18:08 - 2013/03/25 17:29
  • Last Updated - 2013/03/23 18:51
Single machine - Sweden - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Europe, Sweden and used for Minecraft server hosting is currently under a substantial DDOS attack.

    We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP addresses: 46.253.195.79 - 46.253.195.90

  • Date - 2013/03/23 18:37 - 2013/03/24 02:20
  • Last Updated - 2013/03/23 18:40
1 machine down in Sweden (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Stockholm Sweden is having network issues, it has been reported to the datacenter for investigations.

    Touched Ip's are 46.253.192.131 - 46.253.192.140

  • Date - 2013/03/22 12:19
  • Last Updated - 2013/03/23 11:33
Atlanta, GA Voice & MySQL Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    The node which is used to provide hosting for our Voice Servers and MySQL Databases in Atlanta, GA is currently offline. We are working with our Network Technicians to determine the issue and restore service to this machine as soon as possible. Should this take any extended period of time, we will update all affected customers via updates to this report.

    Thank you,
    Fragnet Staff

  • Date - 2013/03/21 04:59 - 2013/03/21 14:35
  • Last Updated - 2013/03/21 05:01
Dallas, TX Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently experiencing a network outage in many of our Dallas, TX machines at this time. This appears to be a problem with one of the major internet providers right now and we are working with our Network Technicians to determine and resolve this matter as soon as possible.

    We will use our Network Issues page to update all affected customers on the status as we know more. We do welcome you to open a support ticket if you have questions not answered here, but please note that we are not yet sure of the cause nor do we have an ETA for resolution yet.

    *UPDATE*

    This has now been resolved. The latency for some users will be higher than normal for now due to a temporary fix being put in place. This should be reduced in the next few days once the routing issues have been corrected.

  • Date - 2013/03/15 00:33 - 2013/03/15 05:28
  • Last Updated - 2013/03/15 05:28
Chicago - Large DDOS attack. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Chicago, and used for Virtual servers hosting is currently under a considerably large DDOS attack.

    We have already contacted our datacenter in regards to this attack, technicians should be working on this issue ASAP.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    We apologize for any inconveniences caused by this attack, and sincerely thank you for your patience !

    ----------------------
    UPDATE : 00:52 GMT+1
    The concerned IP addresses have been nullrouted by our datacenter, all Chicago services should be up and running smoothly in the next few minutes.
    ----------------------

    ----------------------
    UPDATE : 10:50 GMT+1
    Apparently the ddos has started again, datacenter has been contacted to fix asap
    ----------------------

    ----------------------
    UPDATE : 11:10 GMT+1
    The datacenter has mitigated it
    ----------------------



  • Date - 2013/03/13 00:36
  • Last Updated - 2013/03/14 11:11
Network issues - Seattle (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Seattle is under a network attack and the attacked IP has been null routed


    Affected Ip is
    74.209.179.34

  • Date - 2013/03/07 10:13 - 2013/03/09 09:33
  • Last Updated - 2013/03/08 09:45
UK - network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Some of our machines in the UK are currently down, we are contacting the datacenter as we speak to get this sorted asap.

    Update : it was  a short outage and connection is fine again.

  • Date - 2013/03/07 11:57
  • Last Updated - 2013/03/07 12:03
San Jose - Voice services (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our IP in San Jose is targetted by a network attack and has been null routed for up to 24 hours. We will however try to get it enabled again asap.

    IP is 8.17.251.43 ( sjc-voice.fragnet.net )

  • Date - 2013/03/07 11:12 - 2013/03/09 09:33
  • Last Updated - 2013/03/07 11:33
Web Server - Planned Migration (Resolved)
  • Priority - Medium
  • Affecting Server - WebFrag.net
  • We will be upgrading and migrating our webfrag web server to a brand new server that will utilize hardware RAID10 with SSD-Caching to make it super fast, we plan on starting this on 2013/03/07, you shouldent experience any downtime at all.

    There maybe a small transition period where we update our DNS Servers.

    Customers who currently have a dedicated IP for SSL Certificates may need to reissue it as there will be an IP change.

    If you have any questions please submit a support ticket.

  • Date - 2013/03/07 10:00 - 2013/03/29 01:57
  • Last Updated - 2013/03/06 13:15
Dallas network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers,


    We are currently experiencing some major network issues in our Dallas, Texas location. The sources of these issues are unknown at this time, but we have already contacted our datacentre in regards to this event, and will be getting back to you with further information in the next few minutes.

    We sincerely apologise for any inconveniences caused by this, and thank you for your patience.

    ---------------------
    UPDATE, 19:24 GMT+1
    The network issues appear to be coming from a massive DDOS attack. Our datacentre is well aware of this, technicians are working on this right now.
    ---------------------

    This matter has now been resolved and all Network Issues in Dallas, TX are corrected.

  • Date - 2013/03/03 19:01 - 2013/03/03 23:45
  • Last Updated - 2013/03/03 23:46
Chicago upgrade - 1 machine delayed (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines upgrade has been delayed due to the amount of files to transfer.
    We have now transferred all the files onto a new system and powered down the old one.

    We are awaiting for network engineers to route the traffic to the new machine which should not take more than a few hours from now.

    Affected IP's are as follows:
    108.174.48.194 - 108.174.48.206

  • Date - 2013/03/01 09:46
  • Last Updated - 2013/03/01 17:53
US Dallas Machine Migration (Resolved)
  • Priority - Critical
  • Affecting System - Affected IP Ranges: 65.99.193.50-.65.99.193.62, 72.249.124.178-72.249.124.190, 207.210.239.66-207.2
  • ==============================================================
    Type: Maintenance

    Affected zone: Dallas, TX
    Affected IP Ranges: 65.99.193.50-.65.99.193.62, 72.249.124.178-72.249.124.190,  207.210.239.66-207.210.239.78

    Service Window Starts: Feb 28th 4.00am EST
    Service Window Ends: Feb 28th 1.00pm EST

    Dear Clients,
    We will be performing maintenance on February 28th.
    During this time, we will replace the three machines to newer and faster systems.

    The services hosted on the IP ranges will be taken offline, to preserve data consistency
    The reason for this maintenance is to migrate all services to new and better performing hardware.
     

    If you have any questions or concerns, please contact our Support Department!
    ==============================================================

  • Date - 2013/02/28 11:00 - 2013/03/29 01:57
  • Last Updated - 2013/02/28 10:28
US Chicago Machine Migration (Resolved)
  • Priority - Critical
  • Affecting System - Affected IP Ranges: 96.8.119.226-96.8.119.238, 108.174.48.194-108.174.48.206
  • ==============================================================
    Type: Maintenance
    Affected zone: Chicago, IL

    Affected IP Ranges: 96.8.119.226-96.8.119.238, 108.174.48.194-108.174.48.206
    Service Window Starts: Feb 28th 4.00am EST

    Service Window Ends: Feb 28th 1.00pm EST
     

    Dear Clients,

    We will be performing maintenance on February 28th.
    During this time, we will replace the three machines to newer and faster systems.

    The services hosted on the IP ranges will be taken offline, to preserve data consistency
    The reason for this maintenance is to migrate all services to new and better performing hardware.

    If you have any questions or concerns, please contact our Support Department!
    ==============================================================

  • Date - 2013/02/28 11:00 - 2013/03/29 01:57
  • Last Updated - 2013/02/28 10:28
Network issues - Chicago (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • A few of our Chicago machines are having a network issue at the moment. They are up and running but not accepting connections from the outside.
    This is under investigation and we expect it to be sorted shortly.

    Update: The machines are back online, we are awaiting for the datacenter to inform us on what caused the issue.

  • Date - 2013/02/28 09:20
  • Last Updated - 2013/02/28 09:54
Cheltenham, UK - Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    At this time we are experiencing a Network Outage in our Cheltenham, UK location and are working to restore this network. We are not yet sure of the cause at this time, but are working with our on-site Network Technicians to ensure this is handled as soon as possible.

    Thank you,
    The Fragnet Team

  • Date - 2013/02/28 07:19 - 2013/02/28 07:21
  • Last Updated - 2013/02/28 07:21
San Jose, CA Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    Due to a network issue that has been present on one of our San Jose, CA Minecraft machines, our technicians will be performing a maintenance to correct this issue on Friday morning at 7:00AM PST. This is scheduled to last for 30 minutes and should correct any outstanding connection problems.

    Affected IP Addresses:

    8.17.252.114 - 8.17.252.118


  • Date - 2013/02/28 07:00 - 2013/02/28 07:13
  • Last Updated - 2013/02/28 06:46
Single machine - San Jose - Maintenance. (Resolved)
  • Priority - Medium
  • Affecting Server - FRAGWEB_NEW
  • Dear clients,


    We inform you that one of our machines located in San Jose, Californa, will be under maintenance tomorrow, February 28th 2013, from 7:00 AM to 7:30 AM (PST, Pacific Time) as our datacentre will be performing maintenance tasks. Any services hosted in that specific machine will be unavailable during the scheduled maintenance window.

    Affected IP addresses : 8.17.252.114 - 8.17.252.118.

    Should there be any updates concerning this maintenance, we will be getting back to you from this post.

    Thank you for your patience !

  • Date - 2013/02/28 07:00 - 2013/03/03 08:18
  • Last Updated - 2013/02/27 21:26
San Jose, CA Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in San Jose, CA is currently experiencing a network problem and which is causing incoming traffic to be rejected. We are working to resolve this as quickly as possible and will update all affected customer's via this Network Issues report.

    Affected IP Range: 8.17.252.114 - 8.17.252.118

  • Date - 2013/02/27 06:58 - 2013/02/28 06:25
  • Last Updated - 2013/02/27 07:00
Single machine - Dallas - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Dallas, and used for Minecraft server hosting is currently suffering from an unknown network issue. We have already contacted our datacentre in regards to this, technicians are working on it right now.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses: 65.99.193.50 - 65.99.193.61

  • Date - 2013/02/25 01:13 - 2013/02/26 06:42
  • Last Updated - 2013/02/25 03:20
UK Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Client,

    We are currently investigating the cause of a networking issue on one of our machines in  the United Kingdom.


    Effected IP is:
    109.70.149.197



  • Date - 2013/02/19 18:20 - 2013/02/20 17:00
  • Last Updated - 2013/02/20 17:09
Machine down is Sweden (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our Swedish machine is currently having a network issue and is unavailable.

    Touched Ip's are as follows:
    46.253.203.241 to 46.253.203.249


    The issue is currently under investigations

    Update: the problem seems to have self solved few minutes after it started

  • Date - 2013/02/18 11:33 - 2013/02/18 11:57
  • Last Updated - 2013/02/18 11:57
Single machine - United Kingdom - Reboot. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear customers, 


    An internal OS problem has forced us to perform an emergency reboot in one of our machines located in the United Kingdom, and used for hosting Minecraft servers. You might experience a short downtime if hosted in that location, we will notify you as soon as we get everything up and running again.

    We sincerely apologise for any inconveniences caused by this downtime - blame Microsoft !

    The concerned IP addresses are : 109.70.149.186 - 109.70.149.190

  • Date - 2013/02/17 22:44 - 2013/02/18 01:44
  • Last Updated - 2013/02/17 22:50
Single machine - Los Angeles - Network issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Los Angeles, Californa, and used for Minecraft Server hosting is currently suffering from an unknown network issue. The machine will be down for maintenance during at least 15 minutes.

    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses: 192.210.194.66 - 192.210.194.78

  • Date - 2013/02/17 19:41 - 2013/02/18 07:34
  • Last Updated - 2013/02/17 19:47
Amsterdam, Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - EU-NL-001, EU-NL-002, EU-NL-003, EU-NL-004, EU-NL-005, EU-NL-006, EU-NL-007
  • Type: Maintenance
    Affected zone: Amsterdam, Netherlands
    Affected devices: EU-NL-001, EU-NL-002, EU-NL-003, EU-NL-004, EU-NL-005, EU-NL-006, EU-NL-007

    Service Window Starts: Thursday Feb 14th 08.30 CET
    Service Window Ends: Thursday Feb 14th 17.30 CET

    Dear Fragnet Customer,

    We are pleased to announce a major network upgrade in Amsterdam, Netherlands.
    We will upgrade the network infrastructure by increasing upstream capacity, Gbps-ports to all machines and redundancy. Implementing Layer3 switches will greatly improve our ability to manage traffic flow and also improve our DDOS mitigation possibilities. We will also start utilizing our own IP range, which will allow more IP addresses and hence default ports.
    This major upgrade requires a complete IP change. To help smooth the transition, we have set hostnames for all IP addresses. That means you can use nl-05.fragnet.net instead of 95.211.124.137 and once we make switch – we will simply point the hostnames to the new IP range.
    During the above service window, some of our machines will be powered off and relocated to a new rack - as well as reconfigured for the new IP range.

    This upgrade will affect ALL services hosted in Amsterdam, Netherlands – game and voice servers.

    Please find a complete list below listing the affected IP addresses, the new IP as well as the hostname set
    Old IP's               New IP's             Hostname/Public IP
    95.211.118.33   185.16.84.52       nl-01.fragnet.net
    95.211.118.34   185.16.84.53       nl-02.fragnet.net
    95.211.124.135 185.16.84.4       nl-03.fragnet.net
    95.211.124.136 185.16.84.5       nl-04.fragnet.net
    95.211.124.137 185.16.84.6       nl-05.fragnet.net
    95.211.124.138 185.16.84.7       nl-06.fragnet.net
    95.211.124.139 185.16.84.8       nl-07.fragnet.net
    95.211.124.59   185.16.84.9       nl-08.fragnet.net
    95.211.73.65     185.16.84.10     nl-09.fragnet.net
    95.211.73.66     185.16.84.11     nl-10.fragnet.net
    95.211.73.67     185.16.84.12     nl-11.fragnet.net
    95.211.74.164   185.16.84.13     nl-12.fragnet.net
    95.211.74.165   185.16.84.14     nl-13.fragnet.net
    95.211.74.166   185.16.84.15     nl-14.fragnet.net
    95.211.74.175   185.16.84.16     nl-15.fragnet.net
    95.211.125.10   185.16.84.17     nl-16.fragnet.net
    95.211.125.11   185.16.84.18     nl-17.fragnet.net
    95.211.125.12   185.16.84.19     nl-18.fragnet.net
    95.211.125.9     185.16.84.20     nl-19.fragnet.net
    95.211.125.14   185.16.84.21     nl-voice.fragnet.net
    95.211.125.15   185.16.84.22     anl-04.fragnet.net
    95.211.125.16   185.16.84.23     anl-05.fragnet.net
    95.211.125.17   185.16.84.24     anl-03.fragnet.net
    95.211.181.65   185.16.84.25     nl-20.fragnet.net
    95.211.181.66   185.16.84.26     nl-21.fragnet.net
    95.211.181.67   185.16.84.27     nl-22.fragnet.net
    95.211.181.68   185.16.84.28     nl-23.fragnet.net
    95.211.124.129 185.16.84.29    nl-24.fragnet.net
    95.211.124.130 185.16.84.30    nl-25.fragnet.net
    95.211.124.131 185.16.84.31    nl-26.fragnet.net
    95.211.124.132 185.16.84.32    nl-27.fragnet.net
    95.211.124.133 185.16.84.33    nl-28.fragnet.net
    95.211.124.134 185.16.84.34    nl-29.fragnet.net
    95.211.124.57   185.16.84.35     nl-30.fragnet.net
    95.211.181.70   185.16.84.36     nl-31.fragnet.net
    95.211.181.71   185.16.84.37     nl-32.fragnet.net
    95.211.181.72   185.16.84.38     nl-33.fragnet.net

    Should you have the slightest concern or questions, please contact us by submitting a support ticket!

    Thank You for Your comprehension!


    UPDATE: Some of the services are having problems after the upgrade but we're already working on it. 
    The TS3 master is one of the affected services.

    UPDATE 2: TS3 is back. If your Minecraft server has IP binding problems, reinstall McMyAdmin Part 1 from Game Mods to fix them.

  • Date - 2013/02/14 09:30 - 2013/02/16 19:22
  • Last Updated - 2013/02/14 22:00
Chicago - Voice servers node. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Chicago, Illinois, and used for hosting Voice servers is currently suffering from an unknown network issue. We have already contacted our datacentre in regards to this issue, technicians should be working to get this machine up and running ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    We sincerely apologise for any inconveniences caused by this downtime.

    *UPDATE*

    The Voice Servers have now been brought back online by our team. The MySQL Databases will be brought back online within the next few hours and all services will be moved to a new permanent hosting node in the next 72 hours. This will ensure that these extensive issues present today are fully resolved.

    *UPDATE 2*
    All functions have been restored.

  • Date - 2013/02/13 18:04 - 2013/02/14 21:30
  • Last Updated - 2013/02/14 21:29
Single machine - Chicago - Network issues. (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Chicago, Illinois, and used for Minecraft Server hosting is currently suffering from an unknown network issue. We have already contacted our datacentre in regards to this attack, technicians are already working on this issue right now.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses: 192.210.236.34 - 192.210.236.46

  • Date - 2013/02/12 00:02 - 2013/02/12 00:53
  • Last Updated - 2013/02/12 00:05
UK Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently investigating the cause of a networking issue on one of our machines in  the United Kingdom.


    Effected IP is:


    109.70.148.245

  • Date - 2013/02/10 17:35 - 2013/02/12 20:05
  • Last Updated - 2013/02/11 18:03
Stockholm, Sweden - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently experiencing a DDOS Attack against one of our hosting nodes in the Stockholm, SE location. We are working with our Network Technicians to stop this attack as quickly as possible, but we do not yet have an ETA on the completion of this. We will keep all customers updated on this matter via our Network Issues report page.

    Affected IP Addresses:

    46.253.195.75
    46.253.195.76
    46.253.195.77

  • Date - 2013/02/10 21:14 - 2013/02/10 23:09
  • Last Updated - 2013/02/10 21:16
Single machine San Jose - DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in San Jose, California and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We have already contacted our datacentre in regards to this attack, technicians should be working on this issue ASAP.


    Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses: 8.17.242.130 - 8.17.252.142

  • Date - 2013/02/09 23:38 - 2013/02/11 08:19
  • Last Updated - 2013/02/09 23:42
Dallas, TX DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our machines located in Dallas, TX and used for Minecraft Server hosting is currently under a substantial DDOS Attack. We are working to stop this as soon as possible. Should there be any extended delays in the resolution of this matter, we will post further updates in regards to this event.

    Affected IP Addresses: 96.8.116.18 - 96.8.116.30

  • Date - 2013/02/07 21:30 - 2013/02/08 11:01
  • Last Updated - 2013/02/07 06:39
Planned Maintenance, SE Nodes (Resolved)
  • Priority - Critical
  • Affecting System - Multiple SE Hosting Machines
  • Type: Maintenance
    Affected zone: Stockholm, Sweden
    Affected devices: EU-SE-002, EU-SE-003 and EU-SE-007

    We will be performing SSD disk set maintenance on January 30th, beginning at 09.00 and ending at 10.00, GMT+1
    During this time we will replace the disk set in the machine you are currently hosted on, for new Intel 520 SSD disk sets.
    The main reason is to improve both performance and reliability.

    If you have any questions or concerns, please contact our Support Department!

    The above information has been sent to clients on EU-SE-002, EU-SE-003 and EU-SE-007

    =======================

    UPDATE 30 Jan 10:04 GMT+1

    Due to file consistency changing more than anticipated, the synchronization of files are taking longer.
    We have to increase the service window by another hour, meaning we aim to have all services restored before 11.00 GMT+1

  • Date - 2013/01/30 09:00 - 2013/01/30 12:50
  • Last Updated - 2013/01/30 10:06
Germany Minecraft Performance Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We have recently been made aware of an issue with one of our Minecraft hosting machines in Frankfurt, Germany. This machine is currently being investigated at this time and we will use this Network Issues report to update all affected customers on this matter.

    We expect to have any problems that we find rectified shortly.

    The Affected IP Addresses are as follows:
    82.96.119.80 - 82.96.119.99

  • Date - 2013/01/27 20:59 - 2013/01/28 15:25
  • Last Updated - 2013/01/28 15:25
DDOS Attack : Atlanta, US. (Resolved)
  • Priority - Critical
  • Affecting Other - US-ATL-006
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines located in Atlanta, US.
    Due to the fairly large size of the attack, we have been forced to request a nullroute for the concerned IPs.


    We will be getting back to you once we have any more news, we sincerely apologize for the inconvenience !

  • Date - 2013/01/25 21:33
  • Last Updated - 2013/01/26 12:19
UK Network Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Network (LINX)
  • We are currently experiencing some issue at LINX (London Internet Exchange) with high millisecond pings which is out of our control, they do know about the issue and are working on resolving this issue ASAP.

  • Date - 2013/01/21 20:20 - 2013/01/22 20:22
  • Last Updated - 2013/01/21 20:21
DDOS Attack Single Machine Dallas (Resolved)
  • Priority - Critical
  • Affecting System - US-DAL-002
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines in Dallas, TX.
    Due to the fairly large size of the attack, we have been forced to nullroute the two attackecked IPs.
    This results in no services hosted on those IPs to be accessible from the Internet


    Affected IP Addresses:
    65.99.193.51 and 65.99.193.54

    UPDATE:
    Nullroute removed

  • Date - 2013/01/21 08:23
  • Last Updated - 2013/01/21 19:14
DDOS Attack Single Machine NYC (Resolved)
  • Priority - Critical
  • Affecting System - US-NYC-002
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines in the New York City, NY location. 

    The attack is affecting all the service of that machine due to the size of the attack.
    We are working with our Network Technicians to stop the attack as soon as possible and will continue to update all affected customers via this page.

    Affected IP Addresses: 
    108.174.61.10-108.174.61.14, 
    108.174.61.2-108.174.61.9, 
    206.217.129.194-206.217.129.198, 
    208.122.52.131-208.122.52.142, 
    72.26.196.100-72.26.196.110, 
    72.26.196.170-72.26.196.174, 
    72.26.196.98, 
    72.26.196.99

  • Date - 2013/01/15 08:23 - 2013/01/15 23:08
  • Last Updated - 2013/01/15 08:24
Chicago, IL - Network Switch Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    The Chicago, IL Datacenter will be experiencing a brief maintenance at 11:00AM CT today. This maintenance will result in some network connectivity interruptions for this location as the Network Switch is being upgraded to better serve our Network in that location.

    While not all machines in Chicago, IL will be affected by this, please note that some network downtime for services located here should be expected.


    If you have any questions, comments or concerns, please don't hesitate to contact our Support Desk @ https://clients.fragnet.net

  • Date - 2013/01/07 11:00 - 2013/01/08 16:08
  • Last Updated - 2013/01/07 09:13
DDoS Attack on New York City, NY (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines in the New York City, NY location. 

    The attack is affecting all the service of that machine due to the size of the attack.
    We are working with our Network Technicians to stop the attack as soon as possible and will continue to update all affected customers via this page.

    Affected IP Addresses: 
    108.174.61.10-108.174.61.14, 
    108.174.61.2-108.174.61.9, 
    206.217.129.194-206.217.129.198, 
    208.122.52.131-208.122.52.142, 
    72.26.196.100-72.26.196.110, 
    72.26.196.170-72.26.196.174, 
    72.26.196.98, 
    72.26.196.99

  • Date - 2013/01/06 03:11 - 2013/01/08 16:08
  • Last Updated - 2013/01/06 03:16
DDOS Attack Amsterdam, NL (Resolved)
  • Priority - Critical
  • Affecting System - EU-NL-006
  • Due to a DDOS attack targetted against one of our machines in Amsterdam, NL - we have been forced to nullroute the attacked IP.
    All services running on the attacked IP, will not be accessible for the duration of the nullroute.

    IP: 95.211.181.67
    Nullroute duration: 6 hours (08.58 - 14.58 GMT+1)

  • Date - 2013/01/05 08:57 - 2013/01/06 00:44
  • Last Updated - 2013/01/05 08:59
Machine down in NYC (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in NYC is being hit by a Ddos attack (network flood) and is unavailable at the moment.
    Techs on site are working to filter the attack.

  • Date - 2012/12/31 13:36 - 2012/12/31 16:02
  • Last Updated - 2012/12/31 14:17
Chicago, IL - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There have been repeated attacks made against one of our Minecraft hosting machines in the Chicago, IL location. We are working with our Network Engineers to have these attacks taken care of permanently by filtering the traffic, however these matters do take time. We are working as quickly as possible to have this handled and bring everyone's services back online.

    The support desk has an extremely high volume of tickets due to these attacks right now, and as such the response times are severely delayed. We will instead be using our Network Issues page to provide updates on this matter to speed up the relay of information.

    Affected Server IP's are as follows:

    108.174.57.18
    108.174.57.176
    108.174.57.177
    108.174.57.178
    108.174.57.179
    108.174.57.180
    108.174.57.181
    108.174.57.182
    108.174.57.183
    108.174.57.184
    108.174.57.185
    108.174.57.186
    108.174.57.187
    108.174.57.189
    108.174.57.189

  • Date - 2012/12/28 04:11 - 2012/12/30 05:32
  • Last Updated - 2012/12/28 04:15
San Jose, CA - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our Minecraft hosting machines in the San Jose, CA location. We are working with our Network Technicians to stop the attack as soon as possible and will continue to update all affected customers via this page. Should you have any questions that are not answered here, feel free to contact us at any time.

  • Date - 2012/12/27 02:03 - 2012/12/27 05:32
  • Last Updated - 2012/12/27 02:03
DDOS - IP Nullrouted (Resolved)
  • Priority - High
  • Affecting System - EU-UK-006
  • Dear Client,

    Due to a large scale DDOS attack targeting the IP 109.70.149.214, the datacenter nullrouted the IP - to deal with the attack.
    It is likely to be in affect for up to 24 hours due based on experience, meaning your service will be inaccessible during that time.
    All service running on 109.70.149.214 will not be online for the duration of the nullroute.

    If you have any questions or concerns, please submit a support ticket!

  • Date - 2012/12/23 21:47 - 2012/12/27 16:01
  • Last Updated - 2012/12/23 21:49
Network Attack in UK, Cheltenham (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There is currently a network attack on one of our machines in our United Kingdom, Cheltenham


    We are working on blocking the attack.

  • Date - 2012/12/22 23:23 - 2012/12/23 04:04
  • Last Updated - 2012/12/22 23:25
UK Voice machine down (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our machine hosting the voice services in UK is currently down. We are getting remote hands to check it and reboot it asap.

  • Date - 2012/12/22 10:00 - 2012/12/22 10:39
  • Last Updated - 2012/12/22 10:20
Network Attack in Amsterdam (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • There is currently a network attack on one of our machines in our Amsterdam, Netherlansds.


    We are working on mitigating the attack at this time.

  • Date - 2012/12/22 03:44 - 2012/12/27 16:01
  • Last Updated - 2012/12/22 05:45
Null routed IP in UK - 109.70.149.15 (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • As a result of a Ddos attack the IP 109.70.149.15 has been null routed for 24 hours by our UK datacenter.
    We submitted a request to get the null route lifted as soon as possible and before the standard 24 hours delay.

  • Date - 2012/12/20 08:05 - 2012/12/22 10:18
  • Last Updated - 2012/12/20 14:40
Atlanta, GA Performance Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are receiving a large volume of support messages in regards to performance issues in the Atlanta, GA location. We are aware of these problems and are working to resolve the issues as soon as possible. A new shipment of Dedicated Hosting Servers have been sent to this location and are expected to arrive between 12/3/2012 - 12/7/2012. Once this machines have been brought online, we will be making transfers available to all customers affected by the current issues in this location.

    In the meantime, we are offering to transfer any customers in Atlanta, GA to another location. Dallas, Chicago, and New York will all yield similar latencies and as they are much larger infrastructures, will have much more hosting space available. If this is of interest to you, please contact our Support Team and request that the transfer be initiated to the location of your choice.

    Thank you for your understanding,
    The Fragnet Team

  • Date - 2012/12/03 00:37 - 2012/12/17 16:04
  • Last Updated - 2012/12/03 00:41
Outage Stockholm, Sweden (Resolved)
  • Priority - Critical
  • Affecting System - All systems hosted in Stockholm, Sweden
  • Dear Clients,

    The Stockholm data center (Phonera) is experiencing a major outage. Data center technicians are currently investigating.
    We will add an update here once we have received more information.
    All services hosted in Stockholm, Sweden are currently down as a result of this outage.
    We are sorry for any inconvenience caused and will work towards a quick resolution!

    Regards,
    Fragnet Network Operations Center

    =====================
    Update 10.23 GMT+1

    All services are coming back online, most likely meaning the outage has been resolved.
    We will update this information with the cause of the outage once we get that information

  • Date - 2012/11/27 09:58
  • Last Updated - 2012/11/27 10:24
DDoS Attack on Dallas, TX (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines in the Dallas, TX location. We are working with our Network Technicians to stop the attack as soon as possible and will continue to update all affected customers via this page.

    Affected IP Addresses: 72.249.124.178 - 72.249.124.190

  • Date - 2012/11/26 06:37 - 2012/11/27 09:14
  • Last Updated - 2012/11/26 06:37
DDoS Attack on Dallas, TX (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines in the Dallas, TX location. We are working with our Network Technicians to stop the attack as soon as possible and will continue to update all affected customers via this page.

    Affected IP Addresses: 72.249.124.178 - 72.249.124.190

  • Date - 2012/11/21 07:02 - 2012/11/22 17:27
  • Last Updated - 2012/11/21 07:03
New York Voice & MySQL - Extended Mainten (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We announced earlier today that we would be transferring all Voice Servers and MySQL Databases in New York to our new Infrastructure. The Voice Servers migration was completed, however unnecessary complications have caused a delay in the transfer of the databases. We will continue to update all affected customers via this report on the Network Issues page until this has been completed.

    *UPDATE - 8:15PM EST*

    We have received reports that the Voice Servers located in New York are experiencing stability issues after the migration. We are not yet sure of the cause of this, however we are investigating this matter and should see it resolved shortly.


    Should you have any questions which were not addressed here, please don't hesitate to contact our support department at any time.

    Regards,
    The Fragnet Team

  • Date - 2012/11/21 00:56 - 2012/11/22 17:27
  • Last Updated - 2012/11/21 02:14
(NYC-VOICE) Planned Maintenance Downtime (Resolved)
  • Priority - Medium
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    There will be approximately 1 Hour downtime today at 10AM EST on NYC Voice Servers while we do some maintenance and a migration.

    If you have any questions please submit a support ticket to us via your billing panel.

    Kind Regards,
    ___________________________________
    Chris Murrell @ Fragnet.net
    Game Hosting Solutions
    Web: http://www.fragnet.net
    Twitter: http://www.twitter.com/fragnetwork

  • Date - 2012/11/20 16:00 - 2012/11/21 00:54
  • Last Updated - 2012/11/20 14:57
Ashburn, VA DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Clients,

    We are currently experiencing a large DDoS Attack against one of our hosting machines in the Ashburn, VA location. We are working with our Network Technicians to stop the attack as soon as possible and will continue to update all affected customers via this page. Should you have any questions that are not answered here, feel free to contact us at any time.

    Affected IP Addresses: 75.102.46.66 - 75.102.46.78

  • Date - 2012/11/18 22:00 - 2012/11/21 07:03
  • Last Updated - 2012/11/18 22:05
New York location Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - New York location
  • Dear Customers,

    We are currently investigating reports of network related problems in our New York location. As we are currently under an extremely high volume of Support Tickets regarding this matter, we will refer all affected customers to this posting, where we will provide further updates as we investigate this matter.

    Engineers are on site and working on a resolution. At this current time there is no ETA to resolution. Further updates will be provided as they come in. 

  • Date - 2012/11/14 23:28 - 2012/11/15 06:59
  • Last Updated - 2012/11/14 23:32
Machine down in Sweden (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in Sweden is down due to a DDOS attack. Datacenter techs are working on filtering traffic as we speak.

    Affected IP-addresses are 46.253.195.75 , 46.253.195.76 and 46.253.195.77

  • Date - 2012/11/10 12:00
  • Last Updated - 2012/11/12 11:29
Chicago, IL Server #10 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently investigating one of our machines in Chicago, IL used to provide Minecraft servers. This server appears to be offline after a DDoS Attack earlier this evening and we are working to bring this back online as soon as possible. As soon as we have determined the issue, we will be updating the status of this report to inform all affected clients.

    Affected IP Range: 198.144.183.114 - 198.144.183.126

  • Date - 2012/11/07 01:57 - 2012/11/07 12:38
  • Last Updated - 2012/11/07 01:59
New York datacenter down. (Resolved)
  • Priority - High
  • Affecting System - New York datacenter
  • As of approximately 5:50PM EST today, our New York location is experiencing an outage stemming from issues in lower Manhattan. Engineers are on site and working on a resolution. At this current time there is no ETA to resolution. Further updates will be provided as they come in.


    UPDATE: 

    At this time, power has been restored to equipment and engineers are working to determine the cause and prevent it going forward.
    All our machines should be back online soon.


    Affected services: Game Panel Master Server and services located ad New York City, NY

  • Date - 2012/11/02 23:43
  • Last Updated - 2012/11/03 16:15
Network issues - NYC Hurricane (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear users,

    We are having some network issues with our web control panel hosted in NYC after the hurricane alert.

    As a resulst certain services may appear as "Unknown" on your control panel.

    We are sorry for the inconvenience and have no ETA yet due to the exceptional nature of the events.

  • Date - 2012/10/31 12:44 - 2012/11/02 14:42
  • Last Updated - 2012/10/31 12:46
New York Voice & MySQL Server Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    The machine used to provide both Voice Servers and MySQL Databases in New York is currently offline. We are aware of this issue and are working to restore service to this machine as soon as possible. As of right now, we believe the issue to be a failed drive, and have put in a work-order to have it replaced by our on-site technicians as quickly as possible.

    We are will continue to update all customers via the Network Issues page until the matter is resolved. If you have any specific questions which are not answered here, please feel free to contact us at any time via Support Tickets and we will be more than happy to assist you.


    UPDATE 3:30AM EST


    Due to a delay in resolving this matter, we have setup a brand new machine in New York on a server running 4 SATA3 drives in a RAID-10 array (to ensure hardware failure does not have such an impact in the future). This new setup will permanently replace the machine previously used for Voice Servers & MySQL Databases in our New York. We are still working with our on-site technicians to create backups of the data, but in the meantime are offering to setup replacement servers for all customers that were affected by this outage. If you are in need of a replacement Voice Service or MySQL Database, please open a support ticket with us and one of our technicians will be more than happy to help get you taken care of.

  • Date - 2012/10/28 04:20 - 2012/10/30 10:25
  • Last Updated - 2012/10/28 08:45
Machine down is Sweden (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our swedish machine went down during a security maintenance.

    Touched Ip's are:

    46.253.195.79 
    46.253.195.80 
    46.253.195.81 
    46.253.195.82 
    46.253.195.83 
    46.253.195.84 
    46.253.195.85 
    46.253.195.86 
    46.253.195.87 
    46.253.195.88 
    46.253.195.89 
    46.253.195.90


    This is currently under investigation.

  • Date - 2012/10/22 12:36 - 2012/10/22 12:57
  • Last Updated - 2012/10/22 12:37
DDOS Dallas Machine (Resolved)
  • Priority - Critical
  • Affecting System - US-DAL-003
  • Dear Clients,

    One of our Dallas., TX machines was just hit by a Distributed Denial of Service Attack. The attack itself has been blocked by our Network Technicians, however the target IP address has been nullrouted for the time being. The nullroute may be in place for up to 24 hours. During this time, any services hosted on the IP will not be accessible.
    Target IP: 72.249.124.179


  • Date - 2012/10/11 09:49 - 2012/10/12 20:07
  • Last Updated - 2012/10/11 09:51
Cheltenham, UK Server #4 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of the Minecraft Hosting Machines located in the Cheltenham, UK location has suffered an extended period of downtime today. Our technical support team has been working to resolve these issues and restore access to this machine as soon as possible, but due to various problems, have been delayed in our completion of this matter.

    We assure all customers affected by this outage that we will have this machine back online as soon as possible. We are taking all measures possible to expedite the recovery process and expect to have this handled shortly. We appreciate your understanding and welcome any questions, comments or concerns to be directed to our Support Desk.

    IP Addresses currently affected: 109.70.149.197 - 109.70.149.205

    UPDATE 17.05 GMT+1:
    Problem resolved and machine is back online.

  • Date - 2012/10/05 05:51 - 2012/10/05 18:17
  • Last Updated - 2012/10/05 18:17
Cheltenham, UK Servers Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Multiple machines are currently offline in our Cheltenham, UK Facility and this issue is being investigated now. We are not yet sure of the cause, however we are working to ensure that the stability of this location is returned to normal as soon as possible.

     

    Update 4:50PM EST: The Datacenter used in Cheltenham, UK has been the target of an extremely large Distributed Denial of Service (DDoS) Attack, which has taken their entire network offline. They are working to stop the attack as soon as possible, and making upgrades to their routers to prevent this from happening in the future.

  • Date - 2012/09/23 22:40 - 2012/09/24 07:29
  • Last Updated - 2012/09/23 22:51
IP null routed in Netherlands (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • 95.211.73.67 is under a DDos attack and has been null routed for 1 hour

  • Date - 2012/09/22 12:38 - 2012/09/30 20:37
  • Last Updated - 2012/09/22 12:39
Maintenance in NetherLands (Resolved)
  • Priority - Critical
  • There is an ungoing maintenance in the Amsterdam datacenter, as a result you may experiment disconnections in game or game server "unknown" status.

  • Date - 2012/09/19 17:40 - 2012/09/19 18:19
  • Last Updated - 2012/09/19 17:41
Chicago, IL Voice & MySQL Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    We are currently investigating reports of network related problems in our Chicago, IL location which is used to provide both Voice Server Hosting and MySQL Database Hosting. As we are currently under an extremely high volume of Support Tickets regarding this matter, we will refer all affected customers to this posting, where we will provide further updates as we investigate this matter.

    If you are experiencing this issue and do opt to submit a support ticket, please also include a trace route to your Server's IP Address to help us in locating and correcting this matter. Instructions to do so can be found below.

    http://clients.fragnet.net/knowledgebase.php?action=displayarticle&id=22

  • Date - 2012/09/17 05:17 - 2012/09/17 06:30
  • Last Updated - 2012/09/17 05:21
Ashburn, VA DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our Ashburn, VA machines is currently offline after being hit earlier today with a Distributed Denial of Service Attack. The attack itself has been blocked by our Network Technicians, however the IP Address of the machine used for the Game Panel and some servers is offline temporarily and will be causing servers to show as Unknown.

    We are looking into moving the Game Panel to another IP Address at this time to get everything back online as soon as possible.

  • Date - 2012/09/12 00:25 - 2012/09/13 00:54
  • Last Updated - 2012/09/12 00:27
Chicago, IL Server #4 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our Chicago, IL machines is currently offline after being hit earlier today with a Distributed Denial of Service Attack. We are currently investigating this issue and should have the network restored shortly pending communications with our Network Technicians.

    The following IP Addresses are the ones currently affected by this outage.

    108.174.48.194 - 108.174.48.206

  • Date - 2012/09/09 21:21 - 2012/09/11 12:42
  • Last Updated - 2012/09/09 21:24
Web Server and DNS : what happened (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear users,

     

    As you may have seen our web server has been unavailable for several hours and the domain names in fragnet.net were no longer working.

    The reason is a firewall issue on our master web server which is also our DNS server, our game/voice servers were all working fine during that incident however you could not reach them using a domain name in fragnet.net (numeric IP could still be used).

     

    We are sorry for the inconvenience caused and we are still investigating on the  cause.

    Due to the large amount of tickets coming in we kindly ask you to delay your non critical tickets by a few hours to not overload the support and let us ensure fast response times for the ones of you having critical issues.

    Thank you for your comprehension and sorry for the trouble.

  • Date - 2012/08/24 15:00 - 2012/08/25 08:00
  • Last Updated - 2012/09/05 08:37
DDoS Attack on a Seattle node (Resolved)
  • Priority - Critical
  • Affecting System - SJC-002
  • There is currently a network attack targetting one of our shared hosting machines in Seattle.

    We are working with Network Engineers at the Datacenter at this time to get this attack mitigated.

  • Date - 2012/09/01 16:33 - 2012/09/02 11:04
  • Last Updated - 2012/09/01 17:35
Ashburn, VA DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Our Ashburn, VA location is currently experiencing a very large DDoS Attack which has taken a large amount of the machines there offline. We are awaiting further information from them and will update all customers via the Network Issues as soon as possible.

  • Date - 2012/08/31 01:35 - 2012/09/01 17:33
  • Last Updated - 2012/08/31 01:36
UK Network Issues (Resolved)
  • Priority - High
  • Affecting Other - UK (All)
  • Our UK location seems to be having network issues in which all machines are down.

    We are working with the data center to get this resolved ASAP.

    UPDATE:
    Machines are coming back online.

     

     

  • Date - 2012/08/23 16:59 - 2012/08/25 10:34
  • Last Updated - 2012/08/23 17:15
Maintenance in Dallas Datacenter (Resolved)
  • Priority - Critical
  • Dear users,

     

    our Dallas datacenter will be under maintenance this day, please expect a down time of about 30 minutes.

    Regards

  • Date - 2012/08/23 09:20 - 2012/08/23 16:59
  • Last Updated - 2012/08/23 09:48
Chicago, IL Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Dear Customers,

    One of our Chicago, IL machines has gone down and is currently being investigated by our on-site technician. We expect to have this machine back online and running shortly, but are awaiting the findings from our technician. We will continue to add updates to this message as we receive them, and ask that all customers refer to this for updates. If you have any specific questions which are not addressed here, please feel free to open a Support Ticket with us.

     

    Affected IP Addresses: 216.246.108.66 - 216.246.108.78

     

    UPDATE:

    This machine is now back online.

  • Date - 2012/08/22 21:57 - 2012/08/22 22:48
  • Last Updated - 2012/08/22 22:48
CHICAGO Massive DDOS (Resolved)
  • Priority - Critical
  • Dear Client,

    A massive Ddos attack is currently affecting our Chicago Location causing the servers to appear as unknown on your control panel.

    We are sorry for the inconvenience caused and hope to get the services back online within few hours. The datacenter is already working on this issue and we are waiting an update from them.

  • Date - 2012/08/22 09:44 - 2012/08/23 09:48
  • Last Updated - 2012/08/22 15:05
Chicago DDoS (Resolved)
  • Priority - High
  • Affecting Other - US-CHI-001
  • One of our machines in Chicago is currently unresponsive. We are investigating and working to get it back up as soon as possible. Please refrain from submitting support tickets regarding this as it will slow down the process.

    UPDATE:

    Machine appears to be unresponsive due to a DDoS attack. We are working with the datacenter to get this resolved as soon as possible.

    UPDATE:

    Machine is back to normal running status. We will leave this issue open while we keep watch over it.

    UPDATE:

    Machine is unresponsive again, we are investigating this further and will get it fixed as fast as possible.

    UPDATE:

    The on-site technician was forced to block traffic to 66.225.231.139 to stop the attack and bring the machine back online. This block will be in place temporarily, but we do not have an ETA yet on when it will be removed.

    UPDATE:

    The Datacenter will be removing the block on this machine shortly and all traffic will resume as normal. There are currently still a few issues with the Game Panel at this time, but they will be corrected once the block is lifted.

  • Date - 2012/08/20 01:53 - 2012/08/21 09:44
  • Last Updated - 2012/08/21 09:44
DDoS Attack on New York (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently experiencing a DDoS Attack in New York on the machine with IP Addresses 199.188.102.210 - 199.188.102.214. A Network Technician is working to stop the attack now. We will provide status updates and an ETA on this as soon as possible.

  • Date - 2012/08/15 23:17 - 2012/08/17 00:32
  • Last Updated - 2012/08/15 23:18
DDoS Attack on New York (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • We are currently experiencing a DDoS Attack in New York against the IP Address 199.188.102.210. Traffic to this address is currently blocked until the attack has ceased. This IP Address is used for the Game Panel in that location, and is also resulting in services located on the same machine as showing as Unknown.

    We will provide status updates and an ETA on when this will be lifted as soon as they are provided by our Network Technician.

  • Date - 2012/08/13 23:06 - 2012/08/14 00:16
  • Last Updated - 2012/08/13 23:08
Chicago Voice and MySQL Lag Issues (Resolved)
  • Priority - High
  • Affecting Server - FRAGWEB_NEW
  • Hello,


    We are currently investigating reports of lag related issues associated with our Voice Services and MySQL Databases in the Chicago, IL location. We are monitoring the hardware and network now and will update all customers via the Network Issues page as we work to resolve it.

  • Date - 2012/08/12 06:20 - 2012/08/12 20:00
  • Last Updated - 2012/08/12 06:22
UK DDoS (Resolved)
  • Priority - High
  • Affecting Other - EU-UK-003
  • One of our machines in the UK is currently down due to what appears to be a DDoS attack. We are working with the data center to get this resolved as soon as humanly possible.

  • Date - 2012/08/09 17:56 - 2012/08/12 06:22
  • Last Updated - 2012/08/09 17:57
Network Attack on NL Machine (Resolved)
  • Priority - Critical
  • Affecting System - EU-NL-001
  • There is currently a large scale network attack on one of our machines hosted in the Netherlands.

    We are working with network engineers at this time to work on mitigating this attack.

  • Date - 2012/08/09 06:45 - 2012/08/09 17:57
  • Last Updated - 2012/08/09 07:57
New York DDoS Attack (Resolved)
  • Priority - High
  • Affecting Other - NYC-004
  • One of our machines in NYC was the victim of a massive DDoS attack. The targetted IP has been null routed for 24 hours pending further investigation into the attack.


    Effected IP: 199.188.100.205

  • Date - 2012/08/06 03:11 - 2012/08/07 00:49
  • Last Updated - 2012/08/06 06:13
Network Issues in the Netherlands (Resolved)
  • Priority - Critical
  • Affecting Other - NL-003
  • We are currently having a network related issue with one of our machines in the Netherlands.

    We are working with the network engineers at this time to get this issue resolved as quickly as possible.

  • Date - 2012/08/04 21:36 - 2012/08/04 22:12
  • Last Updated - 2012/08/04 21:37
Seattle, US Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Seattle, US
  • There is a report utility power outage in our Seattle, US Datacenter.

    On site Engineer's are currently doing their best to resolve this issue and get everything back online!

  • Date - 2012/07/27 05:01 - 2012/07/27 06:16
  • Last Updated - 2012/07/27 06:02
Seattle Network Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Seattle
  • The data center will be conducting maintenance in our Seattle location between the hours of 7am PDT to 10am PDT. While the maitenance is ongoing there may be some downtime with services.

     

    UPDATE: We're still waiting news from the data center.

     

    RESOLVED

     

  • Date - 2012/07/26 16:00 - 2012/07/26 21:00
  • Last Updated - 2012/07/26 23:38
Network Attack on UK Machine (Resolved)
  • Priority - Critical
  • Affecting System - UK-006
  •  

    One of our UK machines appears to be the victim of a DDoS attack.

    We are working with the data center to get this resolved as soon as possible.

     

  • Date - 2012/07/26 07:58 - 2012/07/26 17:32
  • Last Updated - 2012/07/26 08:04
New York Hardware Issue (Resolved)
  • Priority - Critical
  • Affecting Other - US-NYC-002
  • One of our machines in NYC is having hardware issues. We are working on getting the problem resolved as soon as possible.

  • Date - 2012/07/25 17:05 - 2012/07/26 07:58
  • Last Updated - 2012/07/25 17:06
Amsterdam DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - EU-NL-007
  • One of our NL machines appears to be the victim of a DDoS attack.

    We are working with the data center to get this resolved as soon as possible.

     

    The issue has been resolved. We will leave this open and keep an eye out for the next hour or so.

  • Date - 2012/07/22 17:29 - 2012/07/22 19:04
  • Last Updated - 2012/07/22 17:52
DDoS Attack on Ashburn, VA (Resolved)
  • Priority - Critical
  • Affecting System - ASH-003
  •  


    One of our Ashburn machines is currently the victim of a DDoS attack.

    We are working with the data-center to get the issue resolved as soon as possible, and are investigating measures to permanently block the traffic from the machine to prevent further attacks.

     

  • Date - 2012/07/21 17:44
  • Last Updated - 2012/07/21 19:10
New York Server Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We currently are investigating one of the New York Minecraft machines going offline. If your server is currently unavailable and displaying Unknown in the Game Panel, you are most likely hosted on this machine. We will have this issue resolved as quickly as possible, and will continue to update customers here on the progress.

  • Date - 2012/07/16 20:40
  • Last Updated - 2012/07/17 05:36
1 machine down in SJC (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our San Jose machines is currently down for an unknown reason, we are getting remote hands to fix it as soon as possible.

    Affected Ip's:

    8.17.252.130 - 8.17.252.142

  • Date - 2012/07/16 13:53 - 2012/07/21 17:44
  • Last Updated - 2012/07/16 13:54
Machine down in Chicago (Resolved)
  • Priority - Critical
  • One of our machines in Chicago is currently down.

     

    We're working on this and we'll keep you informated.

     

    IPs affected: 108.174.57.176 - 108.174.57.189 , 108.174.57.18

     

    Solved.

  • Date - 2012/07/15 03:49
  • Last Updated - 2012/07/15 04:02
DDoS Attack on Ashburn, VA (Resolved)
  • Priority - Critical
  • Affecting Other - ASH-003
  •  

    One of our Ashburn machines is currently the victim of a DDoS attack.

    We are working with the data-center to get the issue resolved as soon as possible, and are investigating measures to permanently block the traffic from the machine to prevent further attacks.

     

  • Date - 2012/07/14 18:07 - 2012/07/14 20:04
  • Last Updated - 2012/07/14 20:05
UK DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - EU-UK-010
  • One of our machines in the UK is currently the victim of a DDoS attack.

    We are working with the data center to get the issue resolved as soo as humanly possible.

    The attack has been mitigated and everything should be back to normal. We will leave this open while we keep an eye.

     

     

  • Date - 2012/07/12 17:48
  • Last Updated - 2012/07/12 18:06
Machine down in Germany (Resolved)
  • Priority - Critical
  • Affecting Other - DE-006
  •  

    One of our machines in Germany is currently down, we are getting it fixed as soon as possible.

    Affected IP's are as follow:

    82.96.119.100 - 82.96.119.119

    Sorry for the inconvenience.

     

  • Date - 2012/07/12 06:05
  • Last Updated - 2012/07/12 10:43
Machine down in UK (Resolved)
  • Priority - Critical
  • One of our machines in UK is currently down, we are getting it fixed as soon as possible.

     

    Affected Ip's are as follow:

    109.70.149.197 - 109.70.149.205

  • Date - 2012/07/10 08:15
  • Last Updated - 2012/07/12 07:06
DDoS Attack on Dallas, TX (Resolved)
  • Priority - Critical
  • One of our Dallas machines is currently the victim of a DDoS attack.

    We are working with the data-center to get the issue resolved as soon as possible, and are investigating measures to permanently block the traffic from the machine to prevent further attacks.

  • Date - 2012/07/11 05:58 - 2012/07/11 07:47
  • Last Updated - 2012/07/11 05:59
Chicago DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Other - CHI-006
  •  

    One of our Dallas machines is currently the victim of a DDoS attack.

    We are working with the data-center to get the issue resolved as soon as possible.

     

  • Date - 2012/07/10 05:15
  • Last Updated - 2012/07/10 05:47
Dallas DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - US-DAL-002
  •  

    One of our Dallas machines is currently the victim of a DDoS attack.

    We are working with the data-center to get the issue resolved as soon as possible.

     

  • Date - 2012/07/10 04:40
  • Last Updated - 2012/07/10 05:30
UK DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - EU-UK-010
  • One of our UK machines is currently the victim of a DDoS attack.

    We are working with the data center to get this resolved ASAP.

  • Date - 2012/07/09 18:01
  • Last Updated - 2012/07/10 04:50
Dallas DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - US-DAL-002
  • One of our Dallas machines is currently the victim of a DDoS attack.

    We are working with the data-center to get the issue resolved as soon as possible.

  • Date - 2012/07/08 01:12 - 2012/07/08 03:12
  • Last Updated - 2012/07/08 08:00
Machine unresponsive in UK (Resolved)
  • Priority - Critical
  • One of our UK machines went unresponsive,

    we are getting remote hands to hard reboot it as soon as possible, it should come back online within few minutes.


    Affected Ip's are:

     

    81.19.208.101 - 81.19.208.104

  • Date - 2012/07/07 11:47 - 2012/07/07 12:04
  • Last Updated - 2012/07/07 11:48
Dallas DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - US-DAL-002
  • One of our machines in Dallas is currently the victim of a DDoS attack.

    We are working with the data center to get it resolved as soon as possible.

    Machine is back up as normal, we will leave this open and keep an eye on it.

  • Date - 2012/07/07 02:51 - 2012/07/07 11:47
  • Last Updated - 2012/07/07 03:16
DDOS Attack Ashburn Machine (Resolved)
  • Priority - Critical
  • Affecting System - US-ASH-001
  • Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in Ashburn, US
    The affected IP range is 75.102.46.2-75.102.46.30 and 75.102.40.226-75.102.40.254
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.

  • Date - 2012/07/06 10:10 - 2012/07/06 17:10
  • Last Updated - 2012/07/06 10:12
Cheltenham, UK Server Instability (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently investigating an issue with one of the machines in the UK running at 100% CPU usage. We understand the inconvenience this has caused and will have this resolved as quickly as possible.

     

    The affected server IP's are...

    109.70.149.207
    109.70.149.208
    109.70.149.209
    109.70.149.210
    109.70.149.211

  • Date - 2012/07/06 01:40 - 2012/07/06 03:32
  • Last Updated - 2012/07/06 01:48
Ddos in Chicago (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in chicago is under Ddos attack, investigations are in progress to mitigate it.
    Affected Ip's are: 96.8.119.226-96.8.119.238

  • Date - 2012/07/04 12:51 - 2012/07/04 13:11
  • Last Updated - 2012/07/04 12:53
Fragnet DNS Currently Unavailable (Resolved)
  • Priority - High
  • Affecting System - Fragnet.net
  • After an attack on our website earlier today, all DNS setup to point to our customer's servers are currently offline. We are investigating this issue now and will restore service to these as soon as possible.

    We appreciate your understanding and will provide continual updates as we proceed with a resolution.

     

    *UPDATE*

    The majority of DNS setups have been restored. If yours is still not working, please contact our Support Desk to have this recreated for you.

  • Date - 2012/07/04 00:22 - 2012/07/06 01:40
  • Last Updated - 2012/07/04 03:30
EU-DE-004 (Resolved)
  • Priority - Critical
  • Affecting System - EU-DE-004
  • EU-DE-004 appears to be down we are looking into this issues.

  • Date - 2012/07/03 23:45 - 2012/07/04 12:50
  • Last Updated - 2012/07/03 23:48
US-CHI-005 (Resolved)
  • Priority - Critical
  • Affecting System - DDOS Attack Machine Chicago
  • Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in Ashburn.
    The affected IP range is 108.174.57.176-108.174.57.189
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.

  • Date - 2012/07/03 10:38 - 2012/07/03 15:14
  • Last Updated - 2012/07/03 10:39
DDOS Attack Ashburn Machine (Resolved)
  • Priority - Critical
  • Affecting System - US-ASH-001
  •  

    Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in Ashburn.
    The affected IP range is 75.102.46.2-75.102.46.30 and 75.102.40.226-75.102.40.254
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.

     

  • Date - 2012/07/03 06:17
  • Last Updated - 2012/07/03 06:55
Cheltenham, UK Servers Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • Multiple machines are currently offline in our Cheltenham, UK Facility and this issue is being investigated now. We are not yet sure of the cause, however we are working to ensure that the stability of this location is returned to normal as soon as possible.

  • Date - 2012/07/01 22:00 - 2012/07/01 23:22
  • Last Updated - 2012/07/01 22:01
US-NYC-004: Ddos attack (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • US-NYC-004 is under a ddos attack, we have contacted our dc and should be resloved shortly

  • Date - 2012/07/01 01:02
  • Last Updated - 2012/07/01 05:13
Machine Cheltenham, UK (Resolved)
  • Priority - Critical
  • Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in Cheltenham.
    The affected IP range is 109.70.149.197 - 109.70.149.205
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.

    Update:
    It appears not to be an DDOS attack, the issue is the server is currently being overloaded passed 100% cpu usage causing the machine to lag out.
    We are currently looking into the issue and should have it resolved shortly.
    We are sorry for any inconvenience caused.

  • Date - 2012/06/30 16:54
  • Last Updated - 2012/06/30 22:49
DDoS Machine New York City, USA (Resolved)
  • Priority - Critical
  • Affecting System - US-NYC-004
  •  


    Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in New York City.
    The affected IP range is 199.188.100.194 - 199.188.100.222
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.

     

  • Date - 2012/06/30 05:55
  • Last Updated - 2012/06/30 07:08
DDOS Machine Stockholm, Sweden (Resolved)
  • Priority - Critical
  • Affecting System - EU-SE-002
  •  

    Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in Stockholm.
    The affected IP range is 46.253.203.227-46.253.203.239
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.

     

  • Date - 2012/06/29 12:23 - 2012/06/30 06:01
  • Last Updated - 2012/06/29 14:12
DDOS Machine Dallas (Resolved)
  • Priority - Critical
  • Affecting System - US-DAL-002
  • Dear Client,

    We are currently experiencing a DDOS targetted against one of our machines in Dallas.
    The affected IP range is 65.99.193.50-65.99.193.61
    Until mitigated, game server and game panel access will be very limited.

    We are currently looking into the attack and should have it mitigated within shortly.
    We are sorry for any inconvenience caused.
    ======================================
    Update: 09.11 GMT+1
    The attack has been filtered out and traffic flow back to normal.

    ======================================
    Update: 11.36 GMT+1
    The attack has had resumed/been re-targetted and we are yet again experiencing the effects of the DDOS

    ======================================
    Update: 13.29 GMT+1
    The attack has subsided and services restored


     

  • Date - 2012/06/29 08:38 - 2012/06/29 13:39
  • Last Updated - 2012/06/29 13:39
Machine unresponsive in Ashburn (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in ashburn seems to be hit by a Ddos attack, the issue has been reported and investigations are in progress on datacenter level to lift it.

     

    Affected Ip's are:

    75.102.40.194-254

    75.102.41.50-62

    75.102.43.146-158

  • Date - 2012/06/26 12:27 - 2012/06/27 07:46
  • Last Updated - 2012/06/26 12:30
FrankFurt Network Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Network Down
  • Our entire DE location is currently down. We suspect network issue at the data center.

    We have contacted the data center and are awaiting a response.

     

    RESOLVED

  • Date - 2012/06/25 01:32 - 2012/06/25 01:53
  • Last Updated - 2012/06/25 01:53
US-ATL-001 DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - US-ATL-001
  • One of our Atlanta machines is currently unresponsive due to a DDoS attack.

    We are working with the datacenter to get the issue resolved as soon as possible.

     

    Machine should be back online.

  • Date - 2012/06/23 08:03
  • Last Updated - 2012/06/24 16:09
WebHosting Server Down (Resolved)
  • Priority - Critical
  • Affecting Other - WEBFRAG.NET
  • The main webserver for our hosted (webhosting) clients is unresponsive, likely due to DDoS.

    We are working with the data center to get everything back online as soon as we can.

  • Date - 2012/06/20 23:50 - 2012/06/23 08:03
  • Last Updated - 2012/06/20 23:51
US-CHI-006: Ddos (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • It appears that machine is being ddos we have contact our datacenter and we should have this resolved shorlty.

     

    Update

    205.234.152.114 port 27015 was filtered for the attack.

    Will remove the filter one the attack has dead down.

  • Date - 2012/06/18 05:37 - 2012/06/18 19:33
  • Last Updated - 2012/06/18 05:45
DDOS Attack Chicago Machine (Resolved)
  • Priority - Critical
  • Affecting System - US-CHI-002
  • Dear Client,

    We are currently experiencing a DDOS attack against one of our machines in Chicago.
    We have alerted the datacenter NOC and asked them to filter out the attack.
    While the attack lasts, it is likely all services on that machine are in-accessible.

    Affected IP range: 216.246.108.66-216.246.108.78

  • Date - 2012/06/17 21:33 - 2012/06/18 04:03
  • Last Updated - 2012/06/17 21:34
SSD Problem - Server Issue (Resolved)
  • Priority - Critical
  • Affecting System - EU-SE-004
  • Dear Client,

    We are currently experience a problem with machine EU-SE-004, where the SSD drive set is unresponsive.
    Since all server files are running off that disk set, no services can start - even if the machine is online.
    We have notified the Datacenter techs and they are enroute to investigate.

    We will update this NOC News once we have more information. We hope to have this resolved within 1-2 hours.
    We are sorry for any inconvenience caused!

    Affected IP range: 46.253.195.69-46.253.195.71

    --------------------------------------

    Update 11.13 GMT+1
    Problem resolved, all services restored.

  • Date - 2012/06/16 10:54
  • Last Updated - 2012/06/16 11:13
Chicago Voice and MySQL Offline (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • The server which provide both the Teamspeak and Mumble Voice servers, and MySQL Databases in our Chicago, IL location is currently offline due to a unscheduled Windows Restart. We are working on restoring service to this machine as quickly as possible and sincerely apologize for the inconvenience caused by this issue.

  • Date - 2012/06/13 08:32 - 2012/06/16 00:46
  • Last Updated - 2012/06/13 08:34
US-CHI-VOICE (Resolved)
  • Priority - Critical
  • Affecting System - US-CHI-VOICE
  • The server appears to be down, we have reported to the datacenter.

    Voice servers and MYSqls are down

  • Date - 2012/06/10 06:36 - 2012/06/10 16:09
  • Last Updated - 2012/06/10 16:31
Machine unresponsive in Ashburn (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • 1 of our machiens in ashburn went unresponsive most likely due to a faulty server eating up the full CPU.
    We are getting remote hands to hard reboot it as soon as possible.

  • Date - 2012/06/10 16:09 - 2012/06/10 16:15
  • Last Updated - 2012/06/10 16:11
Server down in Sweden (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our stockholm machines is currently down for an unknown reason, issue was reported to the datacenter and investigations are in progress.

    Affected IP range:

    46.253.195.69 - 46.253.195.71

    Working with the data center to get this resolved as soon as humanly possible.


    UPDATE:

    Machine is back online and all services have been restored.
    We are sorry for any inconvenience caused!

  • Date - 2012/06/08 12:11 - 2012/06/09 07:37
  • Last Updated - 2012/06/09 07:37
NYC-004 (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently having issues with one of our New York City machines.

    We are working to get it resolved as soon as humanly possible.

  • Date - 2012/06/09 04:25 - 2012/06/10 06:36
  • Last Updated - 2012/06/09 04:26
Chicago Voice (Resolved)
  • Priority - Critical
  • Affecting Other - CHI-VOICE
  • Our Chicago TS/Mumble servers are currently the victim of a DDoS attack.

    We are working with the data center.

    The issue should be resolved, we will leave this open for a few hours just in case.

  • Date - 2012/06/04 20:52 - 2012/06/08 12:11
  • Last Updated - 2012/06/04 22:03
US-SJC-001: Ddos (Resolved)
  • Priority - Critical
  • Affecting System - US-SJC-001
  • Due to an ddos attack our datacenter has nulled the ip 8.17.252.132
    All services using the IP in question will be inaccessible, until the nullroute is lifted.
    A nullroute is normally in place for 12-14 hours.

  • Date - 2012/06/01 08:00 - 2012/06/02 21:06
  • Last Updated - 2012/06/02 08:41
Germany Network Issues (Resolved)
  • Priority - Critical
  • Affecting Other - ALL DE
  • It appears our machines in Frankfurt are currently having datacenter related network issues.

    We are investigating and will get resolved as soon as possible.

     

    This should now be resolved, we will keep an eye and leave the issue open for an hour just in case.

  • Date - 2012/06/01 21:56 - 2012/06/04 07:14
  • Last Updated - 2012/06/01 22:16
Game Panel Unavailable (Resolved)
  • Priority - Medium
  • Affecting System - TCAdmin
  • Our Game Panel lost service for a brief period at 8:30PM EST and was restored within minutes. We however have received reports of some customers still being unable to access the panel, and are currently investigating the issue now. We do suggest possibly trying a different web-browser or clearing your browser's cache, however this has not been effective with all reported cases.

     

    We will continue to update all customers here for speed and efficiency.

  • Date - 2012/05/30 03:42 - 2012/06/01 08:00
  • Last Updated - 2012/05/30 03:44
UK DDoS (Resolved)
  • Priority - Critical
  • Affecting Other - EU-UK-006
  • One of our UK machines appears to be under a DDoS attack.

    Data center notified

    In progress

     

    RESOLVED

  • Date - 2012/05/28 00:18 - 2012/05/28 01:35
  • Last Updated - 2012/05/28 01:35
US-CHI-005 (Resolved)
  • Priority - Critical
  • Affecting Other - US-CHI-005
  • One of our Chicago machines is currently under a DDoS attack.

    We are working to get it resolved.

  • Date - 2012/05/25 20:18 - 2012/05/28 00:18
  • Last Updated - 2012/05/25 20:19
Ddos - UK (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our machines in UK is under Ddos attack, datacenter has been warned, investigations are in progress.

    Attack stopped

    New attack started, datacenter has been informed to take further steps.

    Datacenter investigating.

     

    Machine is running smooth!

     

    Update: May 24

    Machine under DDoS attack again.

    Investigating and working to resolve.

     

    Resolved! Keeping an eye on it in case it starts again.

  • Date - 2012/05/22 23:19 - 2012/05/25 20:18
  • Last Updated - 2012/05/25 20:18
Chicago Machine - performance issues (Resolved)
  • Priority - Critical
  • Affecting System - US-CHI-003
  • One of our machines in Chicago is currently experiencing performance issues, resulting in ingame performance issues and game panel slowness.
    We are currently looking into this issue and hope to have it resolved within the next few hours.
    This is affecting services in the range 96.8.119.224/28 (96.8.119.226-96.8.119.238)

  • Date - 2012/05/21 05:31 - 2012/05/23 07:00
  • Last Updated - 2012/05/21 09:10
DDoS Attack: Chicago (Resolved)
  • Priority - Critical
  • Affecting Other - CHI 005/006
  • Chicago machines under a DDos Attack:

    Investigating

    Data Center Notified

    In Progress

    Resloved

    nulled has been lifted.

  • Date - 2012/05/18 22:38 - 2012/05/20 17:51
  • Last Updated - 2012/05/20 17:52
Chicago, IL under DDoS Attack (Resolved)
  • Priority - Critical
  • One of our Chicago, IL machines is currently under a DDoS Attack and is being investigated now. The IP Ranges affected are as follows...

     

    206.217.136.2.2 - 206.217.136.62

    205.234.152.114 - 205.234.152.158

    108.174.57.144 - 108.174.57.159

  • Date - 2012/05/16 02:23 - 2012/05/18 22:38
  • Last Updated - 2012/05/16 02:26
Machine unresponsive in UK (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • One of our UK machine is unresponsive, we are waiting on remote hands to reboot it manually.

  • Date - 2012/05/15 22:28 - 2012/05/15 23:03
  • Last Updated - 2012/05/15 22:29
Network issue - SJC Machine (Resolved)
  • Priority - Critical
  • Affecting System - US-SJC-01
  • We are currently experience downtime on one of our machine in San Jose, due to a possibly switch port issue.
    Our hosting provider is troubleshooting as we speak. Meanwhile all traffic to the machine is down, why no services can be accessible.
    We are sorry for any inconvenience and hope to see a resolution within the next hour.

  • Date - 2012/05/13 23:27 - 2012/05/14 02:57
  • Last Updated - 2012/05/13 23:30
Reloading our monitors (Resolved)
  • Priority - Critical
  • Affecting Server - FRAGWEB_NEW
  • We are currently reloading our control panel monitors, this is unplanned task thus why it was not anounced, please do not submit a ticket if your server status is "unknown" and if you cannot access FTP as this will only slower the process.

    If you have a ticket open please close it in order to let us finish this faster.

     

    thank you for your patience

  • Date - 2012/05/12 13:15 - 2012/05/13 22:42
  • Last Updated - 2012/05/12 13:17
EU-DE-001: DDoS (Resolved)
  • Priority - Critical
  • Affecting System - EU-DE-001
  • EU-DE-001 is currently under a DDoS attack. We are investigating now.

  • Date - 2012/05/11 20:24 - 2012/05/13 22:42
  • Last Updated - 2012/05/11 20:42
EU-NL-001: DDos (Resolved)
  • Priority - Critical
  • Affecting System - EU-NL-001
  • EU-NL-001 is currenlty under a ddos, we are working on a resolve.

  • Date - 2012/05/11 05:41 - 2012/05/11 20:20
  • Last Updated - 2012/05/11 05:43
Fragnet Website Unexpected Downtime (Resolved)
  • Priority - Critical
  • Affecting System - Main Web Server
  • During our website migration this evening, a very large DDoS Attack directed at our Game Panel took our entire website offline. We are currently working to restore all operations, and will continue to provide updates as we are given them by our Datacenter and technical staff working on this issue.

    We sincerely apologize for the inconvenience that this has caused to all customers, and will be taking measures to further heighten our security against these types of attacks in the future.

    https://clients.fragnet.net - ONLINE

    http://www.fragnet.net - ONLINE

    http://cp.fragnet.net - IN PROGRESS

    The attack has currently stopped, however due to the preventive measures from the Datacenter, certainly websites and panels are still not fully operational. These are being worked on as fast as possible, and will be brought back online shortly.

     

    updated

    http://cp.fragnet.net - Online

    If there are any issues please submit a ticket.

  • Date - 2012/05/05 05:25 - 2012/05/08 04:21
  • Last Updated - 2012/05/09 04:22
US-SJC-002: Unknown status (Resolved)
  • Priority - Critical
  • Affecting System - US-SJC-002
  • We are Investigating Unknown status, we should have an update shorly.

     

    Updated 6:11AM

    Our box was under a small DDoS attack, We will continue to monitor the connection.

    Updated: 6:51AM

    Theres still issues with the unknown status, we are working on this issue and should have this resloved soon

     

    updated 7:09 AM

    8.17.250.138 has been nulled, this null route will last 12hours.

     

    Updated Friday 4:16AM

    null has been removed on the primary IP and the secondary will be removed shortly.

     

    updated 4:43AM

    The server is now unknown status again, we are looking into this issue.

     

    Updated 5:18

    Restated server this should be resolved, let us know if there are any issues.

     

    Updated Friday | 04 May 2012 | 06:58 AM
    The server seem to be under another ddos attack, we are looking into the issue.

    Updated  07:47 AM
    Due to the severity of the attack it had to be nulled again.



  • Date - 2012/05/03 06:04 - 2012/05/05 05:29
  • Last Updated - 2012/05/04 07:48
US-DAL-004 Offline (Resolved)
  • Priority - Critical
  • Affecting System - US-DAL-004
  • We are investigating the issue with our datacenter, we will update you shortly.

     

    Updated: 5:35 AM

    It appeared the server was accidentally unpluged, the server is now up and running let us know if there are any issues.

     

  • Date - 2012/05/03 05:12 - 2012/05/03 05:35
  • Last Updated - 2012/05/03 05:37
DDoS in Dallas (Resolved)
  • Priority - Critical
  • Affecting System - DAL-010
  • On of our machines in Dallas seems to be under DDoS, datacenter was contacted to investigate.

  • Date - 2012/05/01 22:38 - 2012/05/03 01:07
  • Last Updated - 2012/05/01 22:47
EU-NL-001: DDOS attack (Resolved)
  • Priority - Critical
  • Affecting System - nullrouted .135 on EU-NL-001 for another 7 hours – due to a DDOS attack
  • We have nullrouted .135 on EU-NL-001 for another 7 hours – due to a DDOS attack

     

    Updated 18:33PM

    Removed nullrouted.

  • Date - 2012/04/30 06:24 - 2012/04/30 18:33
  • Last Updated - 2012/04/30 18:35
DDOS Server Cheltenham, UK (Resolved)
  • Priority - Critical
  • Affecting System - DDOS EU-UK-006
  • Dear Clients,

    We are currently experiencing a DDOS against one of our machines in Cheltenham, UK.
    We have notified the datacenter NOC to help mitigate the attack.
    The affected IPs are 109.70.149.212-109.70.149.214:

    We will update this post once we have more information

  • Date - 2012/04/29 21:39 - 2012/04/29 23:09
  • Last Updated - 2012/04/29 21:40
Dallas Machine under DDOS Attack (Resolved)
  • Priority - Critical
  • One of our dallas machines is under Ddos attack, the affected IP's ranges are:

    206.217.139.100 - 206.217.139.129

    72.249.94.114 - 72.249.94.124

     

    We are working to resolve this as soon as possible and will update the Network Issue Report with progress.

  • Date - 2012/04/29 05:09 - 2012/04/29 21:41
  • Last Updated - 2012/04/29 05:13
UK Datacenter Offline (Resolved)
  • Priority - Critical
  • All of our machines in Cheltenham, UK are currently experiencing a network outage. We are in contact with the Datacenter now to get this machine back online.

    We apologize for any inconvenience this may cause, and we will have all services restored as soon as possible.

  • Date - 2012/04/29 05:12 - 2012/04/29 21:41
  • Last Updated - 2012/04/29 05:13
SSD failure (Resolved)
  • Priority - Critical
  • Affecting System - US-SEA-001