Upcoming maintenance - Frankfurt, Germany (In Progress)
  • Priority - Medium
  • Affecting Other - Servers hosted in Germany
  • Dear clients,

    As part of our commitment to continuously improve the service we provide we would like to inform you about an upcoming maintenance to our hosting nodes in Frankfurt, Germany.

    We will be conducting an on-going maintenance of our machines in Germany starting week 15. During this time you may encounter your server as offline as we'll be updating the operating system on each node and performing a clean-up of old data to ensure optimal performance moving forward. The reason this is labeled as "on-going" is that we will be not be taking all nodes offline at the same time, but rather do a few machines at a time, therefore we are unable to set an end-date at this time. Be assured that we will only conduct these updates between 08:00 - 12:00 AM (CEST) on weekdays when server usage is low. If there are players online on your server at the time we will proceed with the update when the server is empty.

    During this maintenance we will also be migrating the Germany Teamspeak 3 master server to a new hosting node, there will be no IP change for your voice-server. We expect the downtime for this to be very short as the current node will remain online until the switch can be made.

    When can you expect this to occur?
    Date: April 8th, 2019 - End date to be decided
    Time: 8:00 AM CEST (UTC+02:00) - 12:00 AM CEST (UTC+02:00)

    What is the impact on your service?
    During the upgrade your service may be temporarily unreachable for the duration of the operating system upgrade.

    Do not hesitate to contact our support department who will be more than happy to answer any questions or concerns you may have in regards to this.

  • Date - 2019/04/08 08:00
  • Last Updated - 2019/04/10 14:07
Hardware maintenance - Chicago (Scheduled)
  • Priority - Medium
  • Affecting Other - Servers on specific Chicago node
  • Dear clients,

    We would like to inform you of an upcoming maintenance to one of our Chicago nodes, the affected IP addresses can be seen below. During a routine inspection of our equipment on-site, a PDU powering one of our cabinets was found not providing stable power due to a failed control module. While it is still providing power to the cabinet we are planning to replace this PDU with a brand new unit so as to ensure a stable healthy power supply for the future.

    During this maintenance, we will bring affected services offline, remove power and replace the PDU. Expected potential downtime is 30-60 minutes, though the maintenance window is set to three hours to accommodate any unforeseen  circumstances. We will then ensure each server comes back online properly after the replacement.

    When can you expect this to occur?
    Date: April 24th, 2019 - April 24th, 2019
    Time: 8:00 AM CEST (UTC+02:00) - 11:00 AM CEST (UTC+02:00)

    What is the impact on your service?
    Servers running on any of the IP addresses listed below may be unreachable for 30-60 minutes at any point throughout this maintenance window.

    Affected IP(s):
    108.163.254.106

    Do not hesitate to contact our support department who will be more than happy to answer any questions or concerns you may have in regards to this.

     

  • Date - 2019/04/24 08:00 - 2019/04/24 11:00
  • Last Updated - 2019/04/10 14:06